Generally the rental experience was as usual. However, there have been a couple of times where I have left something valuable in the car and attempts to recover it are pretty much useless. I recently... See more
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See what reviewers are saying
Once again it was an easy, seamless pick-up and drop off experience . Staff are polite and helpful. I appreciate that tremendously.
I have had no issue with my Hertz service. I just think the Presidents Club collection of vehicles is lacking for a brand with such a pedigree in my opinion. The vehicle selection is boating,... See more
Please correct my name. My correct name is David Frederick de Roode. I go by David F de Roode, Fred de Roode, DF de Roode. I do not go by DE. If you need to spell my last name as DeRoode or in... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
17314 Palmetto Pines, 77032, Houston, Texas, United States
- (281) 209-6700
Your Car Rental Deals, News & Offers
3.7
Average
71 reviews
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it was a great conversation
Loved my experience. They were so very helpful when my ID was expired. They helped me print the temporary one.
7 September 2026
Great experience and customer service
7 September 2026
The worst services
The worst services! customer services by phone never helped also I am still waiting my refund !
2 September 2026
Once again…an easy, pleasant experience
Once again it was an easy, seamless pick-up and drop off experience . Staff are polite and helpful. I appreciate that tremendously.
4 September 2026
At Bush airport rental car I had a…
At Bush airport rental car I had a great professional and friendly service from Garcia!
1 September 2026
Unprompted review
Plate Pass is a Rip Off
Your plate-pass charge is literally highway robbery. I will not be using Hertz again.
1 September 2026
Great Car, Somewhat Unrealistic Franchise.
Great car. Comfortable and responsive. Surprisingly good gas mileage too. On returning it, the Bush Airport franchise tried to tack on a $75 fee for cleaning muddy wheels and some mud on the driver's side floor mat. I'm President's Circle and rent from Hertz a lot. It rained like hell in Houston during my stay and,surprise, not every car rented is used to go to Grandma's for family dinners. It was fairly quickly straightened out but was an unnecessary problem I had to take deal with. You want an easier cleaning job? Put cheap plastic floor mats on your footwell rugs. Problem solved.
3 September 2026
The individuals at the return and…
The individuals at the return and especially the young woman that checked out the truck on a very hot and humid day, she had a great demeanor and was just a very good individual to work with.
2 September 2026
Fast service with a good car
Fast service with a good car. Overall great experience.
5 September 2026
Reserved an electric car
Reserved an electric car, told it was not charged up, then encouraged to get a gas car for an increased price.
31 August 2026
Very friendly
The workers were very helpful and friendly and the car was well cleaned and comfortable
5 September 2026
i didn't like the car
2 September 2026
Simplify Receipts
For the purposes of reporting business travel expenses, I would appreciate it if Hertz would simplify their receipts.
4 September 2026
Smooth Rental!
Everything went smoothly during pick up and drop off and the price paid was very reasonable.
31 August 2026
And great price for the Mercedes GLE…
And great price for the Mercedes GLE rented. and very good service
3 September 2026
It was a smooth process
It was a smooth process - booking the car, picking up the far, and returning it. I will definitely use Hertz again
31 August 2026
Specifically reserved an EV vehicle
Specifically reserved an EV vehicle. When I got there there were none available and the customer service rep was extremely rude and unwilling to assist
2 September 2026
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