terrible. i get off the plane and there is a message - they cancel my reservation - apparently there are NO CARS at the downtown houston location. how is there no cars in a downtown location. them... See more
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Natasha was a great help and made the reservation and transaction a smooth transition.
Chaya was the best with this rental process! 10/10 for her.
A1 customer service.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
3141 W Loop S, 77027, Houston, Texas, United States
- (713) 622-7430
Your Car Rental Deals, News & Offers
3.7
Average
4 reviews
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Great Customer Service
Natasha was a great help and made the reservation and transaction a smooth transition.
15 September 2026
Chaya was the best with this rental…
Chaya was the best with this rental process! 10/10 for her.
4 September 2026
terrible
terrible. i get off the plane and there is a message - they cancel my reservation - apparently there are NO CARS at the downtown houston location. how is there no cars in a downtown location. them we have to find another hertz that actually has cars.
2 September 2026
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