I traveled from Ms to California for my daughter's birthday with my mom, son and dog. The van was not properly cleaned before I got it. We traveled across country and went through Los Angeles 3 hours... See more
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Garage gate closed and could not leave for almost 30 minutes. Hertz kiosk staff had to come to the garage to let several renters leave but she had trouble opening the gate.
The car could have been cleaner. Didn't like that so much (taxes, other required costs) was attached to final bill.
Took two hours in line to get my car. Missed work.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
100 International Dr, 39208-6654, Jackson, Mississippi, United States
- (601) 939-5312
Your Car Rental Deals, News & Offers
3.2
Average
3 reviews
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I traveled from Ms to California for my…
I traveled from Ms to California for my daughter's birthday with my mom, son and dog. The van was not properly cleaned before I got it. We traveled across country and went through Los Angeles 3 hours north and then the power steering disabled. This was a dangerous situation. Spent an entire day on the phone with roadside for me to be told that the nearest Hertz that was corporate was in Los Angeles. Then they told me they would have us ubered and towed to a Meinekie 30 minutes away. Made it there for them to tell us that they no longer dealt with hertz. Back on the phone I was again. We were stuck all day until they finally got someone to deliver another van to us. It was dreadful and changed our trip entirely. This changes my view on how Hertz deals with these type of situations. To date I haven't been offered a refund of any type or free rental days.
24 August 2026
Took two hours in line to get my car
Took two hours in line to get my car. Missed work.
29 August 2026
The car could have been cleaner
The car could have been cleaner. Didn't like that so much (taxes, other required costs) was attached to final bill.
7 July 2026
Garage gate closed and could not leave…
Garage gate closed and could not leave for almost 30 minutes. Hertz kiosk staff had to come to the garage to let several renters leave but she had trouble opening the gate.
27 June 2026
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