I love Hertz! When I book travel for work (thru Navan) I always search for Hertz and if there is no availability i will change my schedule so I can have Hertz. My hometown Hertz office (on Jef... See more
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I had a great experience thanks to Lauro at the Joliet location. As someone who isn’t very confident with English, his kindness and patience were incredibly helpful. Because of his support, I feel co... See more
Hertz has an incredibly messed up system as it pertains to Toll Charges. When you get the car, the sales person tries to sell you Unlimited Tolling feature that has a daily charge but then is suppose... See more
people working the counter very friendly helpful understanding
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2151 W Jefferson St, 60435, Joliet, Illinois, United States
- (815) 729-2968
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3.6
Average
8 reviews
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Hertz in Joliet, Illinois, Jefferson st.
I love Hertz! When I book travel for work (thru Navan) I always search for Hertz and if there is no availability i will change my schedule so I can have Hertz.
My hometown Hertz office (on Jefferson St, in Joliet Illinois)-- the guys are super nice and they know my name. I always come back. The Hertz at the airports--i love that I can choose my car
17 October 2026
Hertz has an incredibly messed up…
Hertz has an incredibly messed up system as it pertains to Toll Charges. When you get the car, the sales person tries to sell you Unlimited Tolling feature that has a daily charge but then is supposed to prevent any toll charges you might have. I have gotten this service twice now and both times the I-Pass on the car didn't work and I still needed to stop at Toll Booths, get tickets and pay for my tolls. Now, Hertz did reimburse me these charges one time, but why should I pay for a service that doesn't even work. Additionally, with one of my rentals, two weeks after the rental, I received a toll charge with an additional $10 fee for the toll on my rental where I had paid for the unlimited tolling. Their system for toll charges is really messed up and just don't take the Unlimited Tolling option to avoid a ton of hassle.
13 October 2026
Awesome experience all around
29 September 2026
We were given a car with less than a…
We were given a car with less than a full tank of gas. When we returned the car, we were charged for gas, even though the car was returned with the fuel level at the same level when we picked up the auto,
29 September 2026
Customer service was A+ and the car was…
Customer service was A+ and the car was very clean
1 September 2026
Friendly Service, but Confusing LDW Charge
I had a great experience thanks to Lauro at the Joliet location. As someone who isn’t very confident with English, his kindness and patience were incredibly helpful. Because of his support, I feel comfortable using Hertz and would like to continue choosing them in the future.
However, I did notice a possible issue with the system. The Multi‑Month contract lists the Loss Damage Waiver as $9 per day, but it seems to have been calculated as $28.99 per day. Another staff member is currently checking this for me, but the pricing discrepancy left me a bit concerned.
1 September 2026
Didn't show how to drive this car.
1 July 2026
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