Chanel was very friendly and professional. Easier pick up and drop off of the vehicle and reservation made for the next rental.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I usually give Hertz five stars but this time I’m gonna have to break it down to three because it’s not the service that I got it’s the timing of the service it was unbelievable. I waited for an hour... See more
took to long to pick up car,an hour and a half is excessive, especially for a gold member
Great customer service and we really enjoyed the Rubicon..
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
43440 10th St W Ste 101, 93534, Lancaster, California, United States
- (661) 726-2060
Your Car Rental Deals, News & Offers
3.5
Average
14 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service and vary professional
13 October 2026
The rental was dirty inside and out
The rental was dirty inside and out. For some reason or another every time I rent a car from this location it always has that marijuana smell in the cars I rent. But this was the second time I’ve had this experience. The cars are not being cleaned before they are rented, it is obvious that they are not doing the job.
6 October 2026
Give ma a clean car
What I don't like is every time I rent a vehicle the car is filthy. There has been so many excuses given of why the vehicle is dirty on the exterior, but after leaving the interior is just as bad if not worse and pretty disgusting. For the price that people pay they expect to be in a car that's clean! I was so embarrassed on this last visit I ended up signing for a subscription at a car wash.
7 October 2026
Great customer service and we really…
Great customer service and we really enjoyed the Rubicon..
30 September 2026
Customer service was to slow
29 September 2026
service was good
25 September 2026
Great experience
Chanel was very friendly and professional. Easier pick up and drop off of the vehicle and reservation made for the next rental.
11 September 2026
took to long to pick up car,an hour and…
took to long to pick up car,an hour and a half is excessive, especially for a gold member
2 September 2026
I specifically reserved a full size…
I specifically reserved a full size Dodge ram 2500 in person. I needed the bed longer length. They gave me a 1500 short bed and said sorry, that’s what they sent us. I had no choice but to take it. They didn’t even offer a discount for the error. On top of that, they are understaffed and the wait is horrendous.
30 August 2026
I usually give Hertz five stars but…
I usually give Hertz five stars but this time I’m gonna have to break it down to three because it’s not the service that I got it’s the timing of the service it was unbelievable. I waited for an hour from my car. Then the car that I wanted was not available after I made a reservation a week prior so at this point, I give three stars.
30 August 2026
I picked up my rental at the Lancaster…
I picked up my rental at the Lancaster California office and the vehicle was dirty from outside . Inside the vehicle smelled like pot and cigarettes . They don’t clean their cars . I refused to get the vehicle and asked for another vehicle and they had me waiting for 1 hour. I almost lost my flight as I was late to the airport .
30 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.