We had a flight cancellation and then a delay getting out of HNL. Hertz allowed me to get a rental, even though we were 4 hours late. BTW - No one answers the phone at the Lihue location and the w... See more
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We were caught in Hurricane Lowell, stranded at our resort, and unable to return our rental by then due date. Customer service was easy to work with in order to extend our rental due to the natural d... See more
I arrived late due to flight delays and due to construction and poor signage, getting to the Hertz counter was challenging- at least for me. After that, I had a five star experience
We have a very happy experience over the years with Kauai HERTZ. Typically we pick up our vehicle in a VIP line ready to go and everything is perfect. This year we had to wait out in the humidity fo... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
3250 Hoolimalima Pl, 96766, Lihue, Hawaii, United States
- (808) 245-3356
Your Car Rental Deals, News & Offers
4.3
Excellent
61 reviews
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Excellent Experience
Car was ready for me the moment I reached HERTZ. Car was very clean and with full gas. Returning the car was very easy as well. Shuttle service and customer service was excellent
16 October 2026
We had a flight cancellation and then a…
We had a flight cancellation and then a delay getting out of HNL. Hertz allowed me to get a rental, even though we were 4 hours late.
BTW - No one answers the phone at the Lihue location and the website doesn't allow notifications of itinerary changes.
16 October 2026
Easy from start to finish
Easy from start to finish.
Normally just look for my name and go to my car, but I needed to add my son as a driver, and the agent was efficient and super friendly.
14 October 2026
Presidents circle member but didn’t get…
Presidents circle member but didn’t get the car I was told I was gwtting
11 October 2026
I arrived late due to flight delays and…
I arrived late due to flight delays and due to construction and poor signage, getting to the Hertz counter was challenging- at least for me. After that, I had a five star experience
7 October 2026
Jackie's Review
My name was displayed and I had a variety of cars and SUVs available to choose from. Easy process.
3 October 2026
Hertz is a well respected company and…
Hertz is a well respected company and takes very good care of its customers.
27 September 2026
Great people and good car
28 September 2026
Employees very nice…..
25 September 2026
Actually provide the vehicle advertised…
Actually provide the vehicle advertised in a clean condition. Cheap and dirty substitutes are not acceptable.
29 August 2026
Girls at the counter very nice
Girls at the counter very nice. Exit gate person Bronson super nice and helpful.
Service awesome…
2 September 2026
Great customer service
Great customer service, but next time before rushing a car out to a customer, please check if it was vacuumed first before giving it. Found a pile of crackers in the trunk.
14 September 2026
Car was ready when I arrived
Car was ready when I arrived. The shuttle driver helped with our bags which has not always been the case. Sometimes the driver stays in the drivers seat.
Due to a hurricane I had to return the car 2 weeks early. I contacted customer service by phone and he refunded that part of the prepaid amunt.
3 September 2026
Easy and quick!
11 September 2026
We were caught in Hurricane Lowell
We were caught in Hurricane Lowell, stranded at our resort, and unable to return our rental by then due date. Customer service was easy to work with in order to extend our rental due to the natural disaster. Upon return of the rental, everyone in the Hertz store was amazing and understanding. We will use Hertz again and again.
10 September 2026
Ease of p/u & bringing back the vehicle
10 September 2026
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