The store manager Ty was very accommodating and went above and beyond to ensure that we had full coverage and the vehicle that we wanted. Very friendly and helpful. The vehicle was clean and safe . I... See more
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The young lady at the counter was beyond helpful and friendly and has a great singing voice
Wish I could give no stars. Had a car accident, needed car asap. Reserved car through State Farm claims and was told car would be ready at Hertz Mentor at 11 am. Called before I went. Was on hold... See more
Friendly and fast service. They also upgraded my rental. Drop off was simple and quick.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
9670 Mentor Ave, 44060, Mentor, Ohio, United States
- (440) 255-2672
Your Car Rental Deals, News & Offers
3.7
Average
7 reviews
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Wish I could not give any stars
Wish I could give no stars. Had a car accident, needed car asap. Reserved car through State Farm claims and was told car would be ready at Hertz Mentor at 11 am. Called before I went. Was on hold for close to 15 minutes before I hung up. Called back and staff member told me she would call me back shortly. Did not receive call. Waited 2 hours and went to location. There was only 1 staff member working that told me she had to get cars for others first and then would see if she could find me a car. Not once did she offer an apology for wait but told me to sit down and be patient. Left there, went to Enterprise and had a car in 15 minutes. Hertz should not have given me a reservation if they couldn't fulfill it. Should also have more than 1 staff member on duty. Staff member needs to be coached on delivering bad news. Went on Hertz website to find an email address to report problem but there is no way to do this. Chatbot told me to write a letter! Won't even try to use Hertz again.
20 October 2026
Unprompted review
Friendly and fast service
Friendly and fast service. They also upgraded my rental. Drop off was simple and quick.
13 October 2026
The young lady at the counter was…
The young lady at the counter was beyond helpful and friendly and has a great singing voice
9 October 2026
The store manager Ty was very…
The store manager Ty was very accommodating and went above and beyond to ensure that we had full coverage and the vehicle that we wanted. Very friendly and helpful. The vehicle was clean and safe . I will be going back to rent a vehicle the next time.
18 September 2026
The CLE airport is an excellent…
The CLE airport is an excellent operation run by a great manager Saidah Johnson who completely understands Customer Service. Props to her.
Unfortunately your Mentor location has a lady named Ty who has some very strange attitudes about how to do her job and has no idea about anything related to customer service. She ruined my Hertz experience and then did some spiteful things with my second rental reservation so I canceled it. I cannot explain why Ty is so unfriendly and just creates problems. I was fed up and canceled
29 August 2026
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