We had a great experience with Hertz. The pick up and drop off was super easy! The vehicle we chose was very new and clean. Communication regarding the rental beforehand via email was appreciated. W... See more
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The location is fast and convenient. The first customer service individual, Melissa, was great. The second time I rented, I did not feel as welcomed :(
I reserved a mid-sized Nissan Path finder. When I arrived, I was told they did not have my level of vehicle available and had been giving them that arrive without a reservation because those people di... See more
Very easy at rental counter and also to find car and go Return was super easy drive in park and go
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
6033 S Sossaman Rd, 85212, Mesa, Arizona, United States
- (480) 988-2763
Your Car Rental Deals, News & Offers
3.7
Average
12 reviews
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We had a great experience with Hertz
We had a great experience with Hertz. The pick up and drop off was super easy! The vehicle we chose was very new and clean. Communication regarding the rental beforehand via email was appreciated.
We were very happy with our experience!
30 September 2026
people are great and the cars have been…
people are great and the cars have been great
29 September 2026
Very easy at rental counter and also to…
Very easy at rental counter and also to find car and go
Return was super easy drive in park and go
24 September 2026
They auto charge for gas
They auto charge for gas, even when full, then put the onus on you to dispute it
24 September 2026
The location is fast and convenient
The location is fast and convenient. The first customer service individual, Melissa, was great. The second time I rented, I did not feel as welcomed :(
14 September 2026
I reserved a mid-sized Nissan Path…
I reserved a mid-sized Nissan Path finder. When I arrived, I was told they did not have my level of vehicle available and had been giving them that arrive without a reservation because those people did not want the minivan. So, to make them happy Hertz gave them my vehicle instead. They tried to push me to take the minivan and I refused. I had to wait over 1 hour for them to clean another vehicle to provide what I reserved which made me late to my scheduled appointment. I went down to the National counter to see if they have anything I could reserve while waiting for Hertz to find something and the manager from Hertz leaned over the counter and yelled down to me the following remarks " so you're going to reserve through them now?" So unprofessional.
28 August 2026
I was charged way more than confirmed
I was charged way more than my reservation. I made an online reservation and was expecting to pay the amount on the reservation. When I went to pick it up there were many additional charges. Why can't they show these charges while making an online reservation
7 September 2026
It’s easy in and easy out
3 July 2026
I had to wait an hour for a rental car…
I had to wait an hour for a rental car screwed up all the other plans we had and then was not even taken care of by customer service when I complained. Sucks that they weren’t very good being that them being an hour late on us getting the vehicle for whatever reason screwed up the plans that we had getting into the next city with different orders and stuff that we had going on.
26 June 2026
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