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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
1901 El Camino Real, 94040, Mountain View, California, United States
3.3
3 reviews
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Horrible experience. Fish / dead animal smell. No one is willing to help. I wasn't able to switch cars because office closed and no one is willing to provide refund / discount after the fact. Extremely bad experience.
Interesting experience. Made reservation in person, when I returned to get it, the car was wrong, dates were wrong, drop off info was wrong, price higher. And although I had included that in reservation, was told "You'll have to call Hertz to change the drop off location, we can't do that here." Fortunately the manager happened to walk in, checked on this, and let me know Hertz would actually charge an additional $300 (!) to drop off the car 20 miles away at San Jose Airport. After 90 minutes in the store, I went on Expedia and locked a better rate, correct car type, correct drop off info. So .. nice folks but wow. Bit of a hassle. If you use this location, try to deal directly with the manager.
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