Joanne at 83rd st saved the day for us!!! I was terribly late picking up our rental car and she did everything in her power to still get us on the road in time to pick up kids from summer camp in New... See more
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I have had consistent and positive experience with the car rentals and in person help when renting. I only wish the phone support, online support and chat support was more helpful. Any issues I've eve... See more
I waited and hour and twenty minutes to pick up my car. And I had a confirmed reservation. There was only one attendant processing customers - early on a Monday morning of a holiday week. ???? Sa... See more
The rental experience fell short of expectations. Although the car was scheduled for an 8:00 am pickup, it wasn’t available until 10:30 am, causing an unnecessary delay and inconvenience.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
157 W 83rd St, 10024, New York, New York, United States
- (212) 724-2504
Your Car Rental Deals, News & Offers
3.0
Average
6 reviews
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I waited and hour and twenty minutes…
I waited and hour and twenty minutes to pick up my car. And I had a confirmed reservation. There was only one attendant processing customers - early on a Monday morning of a holiday week. ????
Sadly, this is last time I will rent from this Hertz location. It's close by, but the delays (this was not the first) are too much.
3 July 2026
Joanne at 83rd st saved the day for…
Joanne at 83rd st saved the day for us!!! I was terribly late picking up our rental car and she did everything in her power to still get us on the road in time to pick up kids from summer camp in New Jersey. She was kind, compassionate, and allowed me to think through options unpressured. Joanne was amazing!
29 June 2026
they did not have a car available for…
they did not have a car available for my pick up time. I had to wait 2 hours
29 June 2026
Delayed Pickup, Disappointing Start
The rental experience fell short of expectations. Although the car was scheduled for an 8:00 am pickup, it wasn’t available until 10:30 am, causing an unnecessary delay and inconvenience.
30 June 2026
Hertz (in person) is consistent and postive
I have had consistent and positive experience with the car rentals and in person help when renting. I only wish the phone support, online support and chat support was more helpful. Any issues I've ever had have either gotten worse through the chat process or greatly limited though the lack of real person phone support.
27 June 2026
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