You will always be welcomed with a hello & a warm smile. The team members at this location are wonderful, they treat you with respect & they make sure you are satisfied. Any issues or problems & the... See more
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I really appreciate the Hertz staff for their excellent service. The team was very friendly, professional, and helpful throughout the car return process. They made the drop-off quick, smooth, and comp... See more
Price was great as were the customer service reps on the day of rental. The odor of the car was horrible as if a previous rentor had animals e.g.dogs or cats on the seats. In fact some parts of the... See more
Good experience but sometimes cars should Be clean properly and getting smells
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1344 Marrows Rd, 19711, Newark, Delaware, United States
- (302) 737-5420
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3.9
Great
10 reviews
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Good experience but sometimes cars…
Good experience but sometimes cars should
Be clean properly and getting smells
5 October 2026
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had an exceptional experience at Hertz! The customer service was amazing from start to finish. The manager, Shaq, was absolutely wonderful. He assisted me promptly and made the entire transaction smooth and stress-free.
He got me in and out quickly and put me in a brand-new Hyundai Sonata that was beautiful, spotless, and smelled amazing! Shaq even walked me out to the vehicle and took the time to explain everything in detail. He was very thorough, professional, friendly, and made sure I was completely comfortable before leaving.
This was definitely one of the best rental experiences I’ve had. I truly appreciate the level of customer service I received, and I will definitely be renting from this Hertz location again. Thank you, Shaq, for making my experience such a great one!
25 September 2026
I really appreciate the Hertz staff for…
I really appreciate the Hertz staff for their excellent service. The team was very friendly, professional, and helpful throughout the car return process. They made the drop-off quick, smooth, and completely hassle-free. Thank you to the staff for the great customer service and positive experience!
17 September 2026
The 2 people at the desk were great!
The 2 people at the desk were great!
And the car is good
6 September 2026
Will Rent Again
Price was great as were the customer service reps on the day of rental. The odor of the car was horrible as if a previous rentor had animals e.g.dogs or cats on the seats. In fact some parts of the seats were torn. Pics from myself and the rep was taken before rental exchange. I did bring the car back because of the odor. The manager suggested they deodorize it. Which they did. It helped some however the odor remained. Other than that it does not deter me from renting again.
9 September 2026
Good customer service
Excellent customer service, everything was perfectly on time.
Staff was very nice and friendly.
3 September 2026
The best of the best.
You will always be welcomed with a hello & a warm smile. The team members at this location are wonderful, they treat you with respect & they make sure you are satisfied. Any issues or problems & they address it immediately in a positive manner. Thank you Drew.
27 June 2026
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