We were initially disappointed that the Kia Carnival MPV+Hybrid was not available, even though we had been given to understand that it was one of the most common cars they had available for large grou... See more
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What made my experience great was Josh, he made everything go smooth. I can appreciate a great employee like Josh to make my rental go fast and efficient. Thanks
I picked up a rental car at 4:45 PM with a completely bald tire that was also very low on air. By the time I pulled out and noticed the tire pressure issue, I turned around to return to the loca... See more
Staff was good. The car was clean. However it was a Jeep SUV which was not the car I ordered. I was told it was the only SUV available. The car was comfortable but handled very poorly. I did not... See more
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
656 S State St, 84058, Orem, Utah, United States
- (801) 434-4520
Your Car Rental Deals, News & Offers
3.7
Average
5 reviews
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What made my experience great was Josh
What made my experience great was Josh, he made everything go smooth. I can appreciate a great employee like Josh to make my rental go fast and efficient. Thanks
7 October 2026
We were initially disappointed that the…
We were initially disappointed that the Kia Carnival MPV+Hybrid was not available, even though we had been given to understand that it was one of the most common cars they had available for large groups. However, the cars they gave us to choose from (an Oldsmobile and the Volkswagen Atlas) were not bad. We chose the Atlas and found it to be a clean, comfortable, and very fuel efficient car. The drop-off was very easy when we returned and we received our receipt the very next day. Thanks!
25 September 2026
Car had bald tires.
I picked up a rental car at 4:45 PM with a completely bald tire that was also very low on air. By the time I pulled out and noticed the tire pressure issue, I turned around to return to the location, only to find that the store had already closed.
I then spent a significant amount of time making multiple phone calls and trying to figure out how to get the vehicle swapped. The entire process was a maze and ultimately caused me to miss an event.
Renting a car to a customer with a completely bald, low-pressure tire is unacceptable and raises serious safety concerns. It also shows a lack of care for your customers and the condition of the vehicles being rented to them.
I have left multiple emails and phone calls to Hertz. However, they have not returned any of my calls and have not tried to make it right any sort of way.
24 September 2026
Staff was good but not the Car
Staff was good. The car was clean. However it was a Jeep SUV which was not the car I ordered. I was told it was the only SUV available. The car was comfortable but handled very poorly. I did not like driving the car and would never rent one again.
1 July 2026
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