Hertz - Phoenix - Phoenix Sky Harbor International Airport (PHX) Reviews 

Lack of cars for gold members was disappointing

Quick & Easy - Friendly Staff

I’m a President’s circle member and have been a happy customer until this email was received. 

You are claiming that your AI generated review is showing some blemishes which I contend is an error. I inspected the vehicle before and on return and did not notice any dents. No incident occurred during the rental period to cause any damage. On return the Hertz’s receiving attendant walked around the vehicle and did not notice any damage and said everything was OK and I was all set.

Then this email notification arrives. 

I request you to have a human being visually inspect the damage claimed and dismiss it as there is none. Could this be bird poop or some dirt that is being misinterpreted as damage by your AI system?

For $84 you want as repair cost you risk loosing a loyal customer for ever. I regularly rent cars about 2 to 3 times a month and will not be renting from Hertz unless this charge is removed.
 Today I am renting a car again at PHX but not with you but with Avis/Budget. 
So if you want be back as a customer I request you to kindly take off this charge.
Thank you 
Thomas N

Quick and easy.

Car broke down 45 minutes from the airport, ride back with tow truck driver. After the hour and thirty minutes it took to get back to the airport, was told to get in line for a new vehicle.

Hertz couldn’t even be bothered to have a car waiting for me. I picked up my first car at 11:15 and, I believe, it was 2:30 or 3:00 by the time I got the second one. The employees were so callous and the girl who was waiting on me for the new car was actually checking her phone messages while I was waiting. I have never been treated with such disregard.

Easy in and out. Quick drop off at 3:30 am.

fast, easy booking, courteous staff, nice price.

Initial contact with representative was poor.
I was treated disrespectfully as she joked about my sudden presence and confusion as to where I was supposed to stand in line. Made me feel about 2 feet tall. She then told me I was a gold member and all Inhad to do was “go downstairs and pick any car in the gold section”. When I got downstairs, I picked a car and when I got to the exit gate, was told me reservation information was “incomplete”, and that the representative upstairs should have taken care of it. Very sloppy intake.

You made everything so easy, from the time we checked in, to getting the vehicle to return. We will never use anyone else from now on.

Documents sent to Hertz on their poor performance.

Easy to get in and out.

The Nissan Kicks was fine until I discovered when it started to rain that the back window wiper had no blade--which was a problem. I found one at Walmart and they put it on for me.
I would think something like this would have been taken care of before putting the car back out for rent.

Very easy pick-up and drop-off, directions at the airport very clear. Pleasant and helpful personnel.

Everything went well except for the wiper making a terrible noise.

The easy access check-in, great vehicle this time, clean facility

The car was not very clean. It was vacummed but it could have used a good interior wipe down. Someone spilled a drink on the dash & the interior was dusty. The car suited our needs. The car felt like it was running rough but we had no problems with it.

45 min wait time at gate to exit facility. Car smelled of weed. Got 7 seater instead of 8 in confirmation. When asked reception said this was the only vehicle. Worst Hertz experience in 15 years as a customer.

Clean cars & Efficient staff.
We had a variety of cars to choose from at the Airport Rental Center. Quick and easy check out by professional yet friendly employee at the exit. Same efficiency upon our return.