Hertz - Pittsburgh - Pittsburgh International Airport (PIT) Reviews 

Bypassing the counter is a great benefit. The selection of cars in the President Circle was pitiful. High milage basic cars. Used to finding some good vehicles...not in Pittsburgh.

No cars in the presidential circle area

Sending an email claiming I caused damage then not respond to my denial. Horrible customer service. Dispute of Damage Claim – Rental Record #9151728** The damage claim associated with Rental Record #9151728**. I have been accused of causing damage to the vehicle's front headlight, which I strongly dispute. Upon receiving the claim, I immediately denied responsibility and requested the AI-generated, time-stamped inspection photos from both vehicle pickup and return. To date, I have not received a response or the documentation requested. Based on my recollection and the condition of the vehicle at return, there was no damage present when I completed the rental. I have spent the last two days attempting to reach someone through Customer Service at 1-877-584-7159, including more than one hour of hold time combined before being forced to disconnect after waiting over 30 minutes on each occasion. Additionally, the photograph provided with the claim does not appear to be from the AI inspection process that was used during my rental experience. Given the seriousness of this accusation, I am extremely concerned by the lack of communication and the inability to obtain supporting evidence or discuss the matter with a representative. I respectfully request a prompt review of this claim and immediate access to the AI-generated, time-stamped inspection records from both the vehicle pickup and return. I would also appreciate direct contact from a representative who can address this matter and explain the basis for the claim. My one star is based off of scaring me and then not telling me what is going on. You make claims you will charge me for the damage if my claim is denied but then don't respond for days. I look forward to your prompt response and resolution of this issue.

It was quick and easy to pick up and to drop off the vehicle. The people working for Hertz were knowledgeable and helpful.

Everything went really smooth, attendants were available at each stage of the process.

Expected vehicle type, expected cost

Customer service was sufficient, but noticeably unhappy that we didn't accept the first vehicle offered as it was dirty on the inside and out.

There seemed to be a lot of hustling about the parking garage on phones/radios, which gave us the impression that preparedness was lacking.

The second one offered after 35-40-minute wait was the correct type, but the interior was not clean and smelled of body odor and cigarette smoke. The vehicle only had 10K miles on it.

Hertz gold membership made it incredibly easy to manage my reservation and pick up/ drop off the car. Highly recommend

Love Hertz!

My review reflect on Hertz as whole and not just one location or their staff at PIT location

Quality has significantly gone down, 7 years of presidential circle every time I rent with hertz cars are getting worst.
As of my last rental few days ago, all cars within presidential circle is equivalent or worst than what used to be in gold section about year ago!

Smelly/crusty cars, high mileage, basic cars and some with dysfunctional tech within such as damaged USB ports.

Last visit, base Toyota Corolla was the best available, despite booking large sedan.

The make and model of the vehicle we requested was waiting for us.

Everything went very smoothly,and I love that when done right the process is all nearly automatic/speedy. My only small negative was my surprise there were no floor mats,either rubber or even paper. As long as im not charged to clean the carpets, I guess it's not a huge deal.

Easy pick up but my name wasn't on board so had to go to kiosk to inquire. Not a big deal but took me a few extra minutes. Also gas tank was only 75% full. Went back to kiosk only to be told guy at exit will take care of it. Another few minutes extra.
Other than these minor inconveniences pick up drop off

There was an issue at the primary registration in Pittsburgh, then they sent me to the Gold Star registration. They were able to resolve the issue.
The car was clean and reliable. Very smooth ride and enjoyable.

From frustration to satisfaction.

I originally arrived on time to my scheduled Hertz for rental, but unfortunately was informed “there are no vehicles available and I’d have to wait for them to arrive”

A staff member, upon seeing we were traveling with an infant son, waiting in the gold+ area told us we were welcome to take a Presidents circle vehicle due to having an SUV reserved but none available.

This really turned a frustrating moment into a more enjoyable experience. Thank you to the staff member who saw our family in need.

Selection was terrible. I had rented an SUV and was told to go to Presidents Circle. When I looked in there and gold there was nothing but small sedans. This seems to be a recurring theme with Hertz and especially in Pittsburgh. Unimpressed!

Pre-paid for car online at Priceline and even got insurance. Did not realize insurance was with another company. When I got to counter at PIT, I informed clerk this was first time having to rent a car (family emergency) and he asked if I wanted to prepay for gas. Seeing how I had to return car at 3am, I said yes. At the end of the process, he tells me I'll see a $300 charge on my card and when I return it, I'll see a credit of $100. I said I prepaid online and he said, well, yeah, but this is different. I used a total of 1/4 tank of gas, but was charged almost $100! Insane. Also had to worry about toll charges so I got the toll package (one exit a day) and see I was charged over $50 a day for tolls? I don't feel like I was told the truth for extras...and was severely overcharged for what was actually used.

Charged me $255 to add a second driver and did not tell me. The lady at the counter was very rude because I did not purchase the insurance through Hertz. I will never rent a car through Hertz again.

The whole Hertz organization and system is excellent with a great choice of vehicles to choose from.

As usual, I experienced no problems with my Hertz rental.

Vehicle was in excellent condition. Clean inside, which is very important to us.

One issue, there was only one car to choose from. As a gold member you would think there would be few more choices.

But with that said, the vehicle left was great