Considering the negative reviews that I read prior to renting here I found the experience quite positive. The agents were all very friendly and accommodating. The car was clean, comfortable, and roo... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This location and its Leadership under Justin Deam, Christian, and Larry Moore, consistently go out of their way to make you feel appreciated and special. The vehicles are all top notch, clean and se... See more
Many times the car or suv i book are not at the rental site when i arrive. Sometimes there are no vehicles. The Hertz electronic reservation system is faulty. It is always hit or miss.
Charges are incorrect. I’ve send a couple of emails and no one has reaponded. As a presidents circle member this is unacceptable.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
15001 Hayden Rd, 85260, Scottsdale, Arizona, United States
- (480) 948-1556
Your Car Rental Deals, News & Offers
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
Considering the negative reviews that I read prior to renting here I found the experience quite positive. The agents were all very friendly and accommodating. The car was clean, comfortable, and roomy and I could tell that the vehicle was well maintained. The process during the rental and return was quick and efficient. I would not hesitate to rent from this location in the future.
Kick with no kick
No selection, did not get vehicle even similar to what I reserved. Vehicle had no horsepower
Hertz electronic reservation system is faulty
Many times the car or suv i book are not at the rental site when i arrive. Sometimes there are no vehicles. The Hertz electronic reservation system is faulty. It is always hit or miss.
Great Leadership and Service a This Location
This location and its Leadership under Justin Deam, Christian, and Larry Moore, consistently go out of their way to make you feel appreciated and special. The vehicles are all top notch, clean and serviced before each rental. I recommend this location and the crew to anyone.
Charges are incorrect
Charges are incorrect. I’ve send a couple of emails and no one has reaponded. As a presidents circle member this is unacceptable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







