Hertz Reviews 

I have rented through Hertz for the past year used the north Knoxville location and the west Knoxville location. My preferred location is the west Knoxville location. The two gentleman that work there go above and beyond to help. I have been called a head of time from them to let me know that they are waiting on a return and didn't want me to waste gas to just wait. From every interaction I've had and witnessed, I have been in there when they've delt with unhinged individuals and I was in awe of how professional they were. From what I have seen it seems most of the negative reviews are from people who do not understand how businesses operate. Love the west Knoxville location and always recommend people to them.

An employee should never be so mad that they throw things away like personalized cups and keys and take the money that's in a car there was absolutely a bunch of change in the car I had to return due to a situation yes the car was not clean it was a lift car rental they make us take dogs they make us take animals so there was a lot of dog years in the car of course I was left in a compromising situation which caused me to not be able to clean the car out myself and there was food left in the car overnight accidentally because the car was accidentally locked so for an employee to be so mad that they just started throwing things away and then lie about it is absolutely crazy and instead of saying something like sending a notification hey your things are going to be thrown away I drove all the way up there to collect my stuff for them to tell me that they threw it away not cool I've always been patient I've always waited I never was rude when I was up there I never rushed them and to be treated like this is absolutely crazy I was in the program for almost a year actually I do think I made a year.... It's crazy because they clean filthy cars out all the time but for them to be absolutely angry doesn't give them a right to do that they could have put my stuff to the side and left it at that

The staff at the Florence office was absolutely not helpful & was lazy & inefficient. I was to pickup the rented car at 12 Noon (as my start time was 12 noon) on 1st August 2026. I reached exactly at 12 noon & the lady representative was closing the office at that time. When I told that I need to pick up my rented car, she said "our office is closed". I showed her the time that it is 12 noon & my pick up time is 12 noon, she said now I am closing the office & cannot help & if I had reached even a minute earlier, she would have given me the car. The event resulted in an inconvenient situation for me & my family, other than we spending money on Uber for reaching & going back from there.

I had a very disappointing experience with Hertz.

I rented a taxi from them and paid extra to increase my mileage allowance. Every additional mileage package was clearly documented on my invoices, and I had already paid for it.

However, when I returned the vehicle, they ignored the extra mileage I had purchased and charged me as if I had never paid for the additional kilometers. As a result, I was forced to pay around €500 for "extra mileage" that I had already paid for.

I contacted them multiple times, provided all the invoices as proof, and tried to resolve the issue by email and phone. Unfortunately, they stopped responding and ignored my requests.

I expected much better customer service from a company like Hertz. Be sure to double-check all your invoices and final charges if you rent from them.

Hertz double charged my card by mistake. I emailed customer service outlining the problem clearly. I was charged twice for the same congestion charge fee on my card.

The only response (repeated) is that someone sends me the (one) invoice for the congestion charge.

Its as if no one reads the email.

In the UK, you cannot speak to customer service. You cannot chat to customer service, only a chatbot, and later an employee, who suggests you can email customer service. I will never rent from them again.

Will always come back to rent a vehicle with HERTZ.

Absolute dog shit company I have two senior citizens that I’m trying to get home. Booked an SUV and it was supposed to be ready at 2 o’clock. It is now 4 o’clock. Unacceptable. They are telling me they don’t have any cars, well I reserved one so you should have my car, but you don’t. I will never book with you again. Do better hertz.

My experience wasn’t great,. I have been waiting a week for someone to contact me about my rental. The car was damaged when we rented and noted by the Hertz person at desk. When I turned my car in they are trying to charge me for a dent that was in car when I rented.

Rode with a friend to bring his Lyft/Hertz rental to get serviced. We show up get the oil changed no problem and they even changed one of the tires no problem. Went back to Hertz and one of the service guys noticed a small plastic piece was missing, mind you I disclosed this information the day before my appointment. Also letting them know the piece had just fallen off, but I have the missing piece so they can put back on. They then notified me that the car had been in a collision, even though it hadn’t been and I wasn’t able to renew my Lyft rental. I explained to them that I live three hours away and hadn’t made arrangements for a return trip. The Hertz Lyft employees were very unpleasant to deal with and seem to be aggravated when asked to do their jobs. I will never go back to this location in Harvey Louisiana right outside of New Orleans.

I reserved a car to be picked up at my local location for a Saturday. When I arrived Hertz was closed. It seemed odd so I called as was told that the location I reserved a vehicle for was not open on Saturdays. Imagine my frustration and anger. Why would you allow me to rent a car for a Saturday pickup if you don’t even operate on weekends. The clincher is that I received text messages and emails from Hertz to remind me of my rental, time and place. I desperately needed that rental and had to go to Enterprise and ended up paying more money. I WILL NEVER patronize Hertz ever again. I will be relating this experience to everyone one I know.

I had a great experience with Hertz at the rental window, using the car, and returning it. The problem was your partner PlatePass. A couple of weeks after returning the car, they sent me a bill for $119.95 even though i didn’t request PlatePass and didn’t trigger any tolls! I requested and got an accounting of the tolling activity on the vehicle, and it was $0.00. I appealed it and they threatened to charge me $590. I disputed it with their own accounting of what was owed, and without informing me of a resolution, they simply billed my credit card the $119.95 through you. I stopped the transaction with my credit card company and turned the case over to the DC office of the attorney general’s consumer complaints division. I am shocked at the deceptive practices, the inability to resolve this through appeals, and your business partner’s attempt to steal both my time chasing down these charges and money that I do not owe them or you. My experience with Hertz was fine, but my experience with your business partner PlatePass was so terrible I think you may have lost a customer for life.

Car pick-up was smooth, didn't have to wait too long in line. But the toll fees afterward are way higher than expected and frankly, ridiculous. It smells of predator pricing behavior condoned by higher level executives and it's really deplorable how they sneak these fees in with little regard for their customers.

The service is quick and friendly. I always receive a warm greeting whenever I come in. I love the selection of cars they have available. A couple of times I've left personal items in the rental and Robert and Luke were able to store my belongings until I came to pick them up. I also like that they are about 10-15 minutes from my house which makes getting to easy.

Hidden costs, customer service not available

Final invoice just a bunch of fees stacked on top of each other with the "rental fee" only about half the cost. I also got invoiced for fuel even though I had booked the pre-paid fuel option.

During my rent I tried reaching out to customer service and got stuck with a chatbot from the 90s that couldn't find my order despite spelling my name correctly and having my rental order number. Once I finally got hold of a human they were not helpful for unknown reasons ("the system says no" type of answers for simple queries)

Only reason there is 2 stars instead of 1 is that the fuel overcharge got refunded in the end

Pre-paid for a rented car in Palma. My flight was delayed 2 hours, and so I was ready to get car keys at 2245hrs instead of 2030hrs. Took a ticket to wait in the queue and realised the wait was going to be over 2 hrs (which would have meant getting the car at 0045hrs). There were 23 people in front of us in the queue, and the 2 servers were doing about 12 per hour. Very poor. We decided to just take a taxi as had already been travelling so long. Asked for a refund / partial refund due to their , but was told I should've just turned up on time. A caring response from a company who are operating in the travel industry which experiences inevitable delays.

Avoid this company when going to Palma. None of the other car hire companies were even close to have such delays.

This review is formally to complain about my recent rental experience and to request a full refund of my rental charges along with reimbursement for the alternative transportation I was forced to arrange as a direct result of your vehicle’s failure and Hertz’s inability to provide a solution.

At the time of pickup, a Hertz employee conducted a vehicle inspection with me present. However, approximately 30 to 40 minutes into my drive, the air conditioning system completely stopped functioning, making the vehicle undriveable under the conditions.

I immediately called Hertz customer services to report the issue. The representative confirmed that there were no replacement vehicles available in my area, leaving me with no alternative. She then instructed me to return the vehicle all the way back to the Houston branch where I had originally rented it. This was not a viable option — driving back to Houston would have caused me to be significantly late to my destination. With no solution offered by Hertz, I had no choice but to return the vehicle to the nearest available branch.

Upon returning the vehicle, the agent at the drop-off branch requested that I pay for the time I had used the car. While I did not wish to cause a scene as she was polite and understanding, I made it clear that I did not consider this fair given the circumstances. She acknowledged my concern and kindly provided me with the contact details to raise a formal complaint.

With no rental vehicle and no replacement offered by Hertz, I was left stranded and had to arrange my own transportation to reach my destination in New Orleans. Finding an Uber proved extremely difficult, as multiple drivers cancelled due to the long distance involved. After nearly an hour of failed attempts, I was finally able to secure a ride. In total, my Uber fare to New Orleans came to $262.74 + $200 cash tips
To be clear, this entire ordeal — the stranded wait, the difficulty securing transportation, and the additional costs — was a direct consequence of Hertz providing a faulty vehicle and failing to offer any meaningful assistance when I called for help.
I am therefore requesting the following:
1. Full refund of all Hertz rental charges: $557.75
2. Full reimbursement of my Uber fare to New Orleans: $262.74

Sincerely,
TF

AVOID HERTZ at all costs. They dishonestly placed additional insurance fees and another fee on my agreement DESPITE me verbally declining them in person. This is criminal fraud by false representation. Customer Service drag the subsequent response out to try and make you give up. USE SMALL CLAIMS COURT TO RECOUP FEES. They should be investigated by the police. I used Hertz all my life but will not be using them ever again!

I would never rent from hertz ever again in life nor wood i recommend it to anyone i kno. Their customer service was less the dissatisfactory, their return review people are liars and they just all around are not a good or consistent business.

DON’T TRUST THEM, we got a flat tire in the middle of nowhere(which of course it’s not their fault) but we were trying to reach assistance and we couldn’t for 1,5h, finally someone answered (call lasted another 45 minutes), women said she had sent a lift and towing car but only towing car came after 5 hours, we were sitting on the road for 8 hours it was so windy and it wasn’t any internet, the lift didn’t come so we called 911 and they bring us to nearest place were we can eat and warm ourselves

Unexpected charges, impossible to get in touch with customer service.