Hertz failed to honor our confirmed reservation twice. After sending us from Phoenix to Tempe for a replacement car, that car was gone when we arrived. We were forced to pay $794 instead of the agreed... See more
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I walked in around 4:30 p.m., and KeAndre was the only employee working at that moment. He helped two other customers before me in no time, while still being very professional and attentive. I... See more
Although I didn't get the upgrade I paid for, still the experience was very good
Car was ready when we arrived, fast service. Very accommodating when we had to return it early!
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
7700 S Priest Dr, 85284, Tempe, Arizona, United States
- (480) 753-4606
Your Car Rental Deals, News & Offers
4.0
Great
12 reviews
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Although I didn't get the upgrade I…
Although I didn't get the upgrade I paid for, still the experience was very good
12 October 2026
The staff was great when I picked up…
The staff was great when I picked up and dropped off
11 October 2026
Terrible
Hertz failed to honor our confirmed reservation twice. After sending us from Phoenix to Tempe for a replacement car, that car was gone when we arrived. We were forced to pay $794 instead of the agreed $375. Hours wasted, terrible customer service, and still waiting for Hertz to take responsibility.
3 October 2026
Staff was friendly
Staff was friendly, vehicle was clean. Only minor issue was resolved without hesitation in their behalf.
22 September 2026
I walked in around 4:30 p.m.
I walked in around 4:30 p.m., and KeAndre was the only employee working at that moment. He helped two other customers before me in no time, while still being very professional and attentive.
I had an awful experience with Hertz over the summer, so I was honestly just hoping for an okay experience this time. But after seeing how KeAndre handled everything, I immediately felt so much better. He was very knowledgeable, calm, and prompt. He answered all of my questions, accommodated my situation, and most importantly, he was very sympathetic and understanding. That meant a lot to me, especially since I was renting a car after being in a car accident.
When I returned the car, I met two other employees, Willis and Jaime, who were also excellent. They were friendly and made the return process easy and pleasant.
Overall, I had such a great experience with this branch. I highly recommend them and will definitely come back!
16 September 2026
This is a great location with awesome…
This is a great location with awesome people.
10 September 2026
Car was ready when we arrived
Car was ready when we arrived, fast service. Very accommodating when we had to return it early!
27 August 2026
The young man who processed my rental
2 July 2026
I returned the car prior to my return…
I returned the car prior to my return time and was charged a late fee. All information on the receipt does not have any contact information to dispute this charge without disputing the entire bill through my credit card.
28 June 2026
Jaimie was great when picking up the…
Jaimie was great when picking up the vehicle and the gentlman who received it when I returned it. Great customer service.
26 June 2026
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