There was no car available for me and…
There was no car available for me and then when I returned for a car I had to wait 30 minutes. They also charged me for outside cleaning when I returned the car in the same condition I received it.

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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
999 9th St Nw, 20001, Washington, District of Columbia, United States
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There was no car available for me and then when I returned for a car I had to wait 30 minutes. They also charged me for outside cleaning when I returned the car in the same condition I received it.
Kay’s customer service and communication truly made my rental experience amazing. My pick up was at 11 and she called me 2 hours before to confirm and followed back up with that confirmation.
This was important because I was locked out of my email so I truly needed the old school phone call.
It is simply amazing in the day and age of ai everything to speak not just to a human but to interact with a kind human. Thank you
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