Good value on rental... Be advised that the local branch closes at 5 pm. If you book your rental for 5 pm, they may be closed. I got there early, and the representative was incredibly helpful.
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The people were great. They were very friendly and answered all my questions. I even stopped by a couple of days before the reservation to ask questions about traveling to Canada. I ended up getting a... See more
Charge me for toll charges that I never incurred 3 weeks after I returned the rental car and customer service for tolls is non existent... after you converse with an annoying AI system and are placed... See more
Many issues with truck. Low coolant light on. Low coolant. The road service customer service not helpful
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
57 W Jubal Early Dr, 22601-6318, Winchester, Virginia, United States
- (540) 667-8596
Your Car Rental Deals, News & Offers
3.2
Average
4 reviews
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Good value on rental...
Good value on rental...
Be advised that the local branch closes at 5 pm. If you book your rental for 5 pm, they may be closed. I got there early, and the representative was incredibly helpful.
3 October 2026
The people were great, but don't expect to park your car there
The people were great. They were very friendly and answered all my questions. I even stopped by a couple of days before the reservation to ask questions about traveling to Canada. I ended up getting a brand-new car, which was great. I had no car issues, and I drove over 3000 miles. I had only 2 drawbacks: the car wasn't ready at my reserved time. I had to wait about 45 minutes (I reserved 2 weeks in advance). Also, there was no place to park my car; I had to scramble to find someplace to park. That was an unexpected stressor and might make me rent from somewhere else next time.
1 October 2026
Poor service, not helpful with rental truck issues, truck had many defects
Many issues with truck. Low coolant light on. Low coolant. The road service customer service not helpful
3 September 2026
Disgraceful establishment should be investigated for embezzling from customers 😒
Charge me for toll charges that I never incurred 3 weeks after I returned the rental car and customer service for tolls is non existent... after you converse with an annoying AI system and are placed on hold... you'll never speak with a real human... they don't want to admit their fault and someone is embezzling money through this business. I hope someone gets the person responsible for this injustice and i would never recommend this company for anything... if you use a card for the security deposit... even after they return the deposit... change your card because they will charge you for it 3 weeks after the fact... this is the most scam, scum of a business I've experienced in all my life... read the other reviews, I'm not alone in my experiences with this disgraceful establishment.
6 June 2026
Unprompted review
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