Hertz Reviews 

Hertz Rome Fiumicino. Horrendous service. With a queue of only 10 people in front of you you can easily wait over 2 hours. Only one employee behind the counter who is taking her sweet time. Do not rent hertz in Rome Fiumicino under any circumstance. Completely unacceptable. They deserve to get bankrupt.

We had a horrible experience with Hertz Italiana (specifically at the airport of Catania). Not only did it take 4 business days (and 4 “I need to speak with the manager and call you back tomorrow” - no matter that I called at 9am) for them to be able to guarantee us a car seat for my two year old. I had to explain to them that I legally wouldn’t be allowed to leave their lot without a car seat and threaten to go to AVIS. But the worst by far was that they charged us with bogus damage charges! Not too high so it wouldn’t be worth doing something about it, but high enough (130Euros). I checked the car before we left it on the lot (we ended up only driving it once, the rest of the time it was parked in the closed hotel parking) and specifically the wheels, but didn’t have time to take pictures unfortunately. A mere hour or two after depositing the car (we were in the plane), i get a message, that there is a damage to the wheel and that we have to pay, since we didn’t sign the Collision Damage Waiver, so “you are liable for the losses resulting from the damage to the vehicle. This liability under the terms of your Rental Agreement with Hertz Italiana S.r.l. con unico socio remains your responsibility irrespective of liability for the incident in which this damage was sustained.”
Needless to say, this is how they seem to fill up the company account. What unfair business conduct.

We hired a car from Hertz Rome Ciampino. We were quickly and professionally served by Antonio - great guy. On return the car was quickly check for and damages, got receipt that's all. We did not have any problems so I can honestly recommend this car hire company. Definitely use them again on my next trip to Poland

We rented a car in Catania for a week from Hertz - it was clean, new, and exactly the vehicle we had reserved. Our only issue is with the collection of the vehicle - we had to wait for 40+ minutes in their ticket-based queue at the airport. A little irritating, but not really a big deal.

We wouldn't hesitate to use Hertz again!

Naples airport.
Went smoothly. Nice car, good condition.
Only complaint would be that the car was tricky to find, took us 10 mins. Returning was okay though.

Horrendous service at milan bergamo airport. Huge queues of ppl waiting hours of their precious holiday. Actually rebooked with another company for my own sanity and am seeking a refund. The new company said they get a lot of business from ppl sick of waiting at hertz, sometimes after waiting 8 hours. No thanks. Never again

Hertz car rental in Milan's Malpensa Airport is a nightmare. Took us 2.5 hours to get our car, and it was not what we had booked. Everyone we've talked with had the same experience.

I rented a car at the Bologna airport, the service in the beginning was o.k. as I had the Gold 5 Star card (everyone else had to wait for hours!). When I returned the car they found a scratch in at the wheel that they claimed was not there before (I could hardly see anything) and charged me over 140 EUR for it! Months later I received another invoice for 30.50EUR for a traffic infraction without any explanation. I wonder what else they will invoice me with no proof! NEVER EVER WILL I RENT FROM HERTZ IN ITALY AGAIN! THEY ARE THIEVES! (Just as many other reviews already state - I should have read them before)

Rented a car from Bergamo last month, everything went great.

I only recommend to give drivers more instruction to the drivers about leaving/entering the airport - it was very confusing.

I rented from Rome - Cia airport. Good service by the staff, I will for sure rent again :D

Unfortunately I cannot give less than 1 start. This company and staff at the counter in Catania airport is an absolute disaster. 2 hours wait to discover that they did not have the car I have booked, I was then given a replacement to discover once at the car park (which is far from terminal) that the car did not start. I had to get back to the terminal to get it replace once again and was given a car in a different group and heavily damaged on the rear and with wipers held together by plastic bands. I called the day after to get it replaced and was told that they would get in touch in the coming days. The rental was for 18 days and they never called. Avoid Hertz in Catania if you want to avoid driving a damaged car with a chance to get stopped by the local police as it happened to me because of the missing lights at the back.

Website is terrible, rental locations are closed without warning

I rented a car to pick up and drop off in Mapensa. It went ok and without problems. After several months, I received a letter form Hertz claiming I got a ticket for a traffic violation. They charged me 30 euros without sending me any proof of the violation. After several attempts I still haven’t received any proof of it not being a scam.
I’m reporting it to the police – even though I do not have faith in the Italian police will do anything.

I rented a car in Pesaro for 2 weeks. I have never been treated so poorly. The guy running the office is just a rude and abrasive individual with no customers skills. I called few days early to make sure to have the right car category and he told me that I was lucky to just have a car, it didn’t matter which car I rented. I booked an E cat and got a D but there was no price adjustment, he commented that he could not touch what was done on line. Never heard of it, I rent many times in the US and when your category is not available the company adjusts your rate. At the end of the rental I was charged 50euro for extra cleaning because apparently I was supposed to bring the car perfectly clean inside. Car didn’t need the extra cleaning, just a normal cleaning that it’s normally included in the agreement. The guy was simply lazy and the office is one man operations. Its obvious he hates cleaning cars and he makes paying the extra cleaning for some kind of frustration that Hertz puts him through. Avoid this office and go to the competition, if you are in town. Hertz ITALIA is not in line with the level of customer service It’s known for, around the world. They should not be in business but unfortunately they get customers though worldwide Hertz reputation, which is not supported locally in this country.

We had booked a car 2 months ahead of arrival. Anyway we were assigned with a smaller car and had great difficulties to have our luggage in it.
Second the car was very dirty when it was delivered. Old papers and rental agreements was left in the car. The outside was so dirty that it was difficult to see if their were any scratches on the car.
They would have us to sign that their was no scratches though the car had 2 bulks and a number of smaller scratches.

Company of thieves! They will notify you for some traffic violation only after several years with the fine multiply by 10...

I hope this money will go to your childrens healthcare!

Liars and thieves!

Do you want to loose 1500€ for nothing ? Choose HERTZ! They are number one for this ! They kept money from my credit card without saying nothing. Shame on you !!!
Attenzione!!! Truffatori. Hanno rubato dalla carta di credito 1500€ senza nessun giustificazione.
Внимание мошенники ! Сняли с карты 1500€ без объяснений. Сказали что возвращать не собираются.

Hertz Malpensa:The most horrible service ever.
They sell tons of cars, so simply they don’t care.
I am a gold member. Took a number of the gold members. The lady told me that my reservation doesn’t have the membership number. I showed her the card copy. She replied that I still have to take a queue number of the regular reservations.
I had to queue for THREE HOURS.

The manager was away. Another fine person solved my problem, but this was after THREE hours of waiting.

Despite being a gold member, I will probably NEVER RENT A CAR FROM THEM AGAIN.

Hello guys. Just want to leave my experience with this company. Firstly, the web site is not so clear to understand. Besides, I needed some time to find the suitable option. Yep, maybe my iPhone7+ was lagging...but..i am pretty sure that was not...

But, let me share the advantages. There are cool prices which can't be compared with its competitors. That's kind of comfortable when you don't need to discover the hidden charges(insurance deposit etc.). as they're included.

summary: good choice without any pitfalls.

What a Scam. Malpensa Airport Manager Charged me double on insurance then what quoted & charged on my card. Even though i had a written contract , They have no answer for me. Will never recommend anyone to go to hertz ever .. Lost a valued customer.