Hertz Reviews 

I booked a car and I was supposed to pick it up from the Naples airport. The reservation was confirmed on the phone two days before my departure. The day of the arrival, as the app did not work, I called the company to let them know that my flight is delayed. The person on the phone was very nice, he confirmed my reservation (again) and mentioned there is no problem with the delay: they will keep the car. When I arrived at the desk in Naples, the lady said my reservation had been cancelled 2 days before. After a lot of waiting, as they were trying to understand what happened, she offered me another car, much more expensive. I had to accept, but... another surprise: the A/C did not work. Their specialist tried to explain that if I drive 5 min on the high-way, the A/C might be back!!! Finally, they accepted that was something wrong with the car and they gave me a FIAT 500, the car I had initially booked. But they charged me 2,5 more. I will never use Hertz in my life!

We rent car on 21/04/25from Bergamo hertz after 2h car was broken brake liquid run they ask to call assistance we give a car to them and Bergamo airport consultant ask me to go to another airport to collect another car we lost few hours and€150for a taxi and no response till now but they promised to give money back no response no email nothing after a month

I asked them multiple times before booking if I need an International License or not. They assured me no and my license was good.

When I went to pick up the car I booked from MXP terminal 1 branch, the lady behind the counter was rude and arrogant.

I was trying to show her the emails from their branch, not hertz, their branch. She kept saying weird stuff like “I know my country’s law”. I don’t mind if she wants to be safe and not granting me my booking, but at least she could’ve seen the emails between them and I and be honest.

Worst part is that I kept asking her to lower her voice as I was calm and trying to find a solution by her looking at the email and seeing who assured me that I do not need such license so I can speak with her/him.

After all of that, I asked her to cancel, which she said she did. Then I never received any emails confirming the cancellation. I went ahead and canceled my booking by myself just to be safe via their app. I asked her when should I expect the refund. She told me she did not know.

Then I went to Sicily by Car, I rented a car for double the price but everything was clear, without any fuss. Even when I returned the car the experience was great with SBC. The verdict is, avoid Hertz by all costs, literally.

Btw, this is the second time I try to rent from them, the first I had to speak with the manager, the second, I did not even try.

I booked through an agent (booking.com) and paid a single price that included both the car rental and two child seats. Unfortunately, there was a significant delay when collecting the car—I had to wait over an hour. I specifically asked about the drop-off time and was told that, due to the late pickup, it would be adjusted accordingly.

When I returned the car, everything seemed fine at first. However, I later discovered that my deposit had not been refunded. On top of that, I was unexpectedly charged an extra €20 for the child seats, even though they were included in the original booking. To make matters worse, I was also charged for an additional day because the car was returned two hours later than the original schedule—despite being told the return time would be adjusted due to the initial delay.

This experience was frustrating and disappointing. I would strongly advise others to double-check all terms and get everything in writing before booking.

Post rental charge for scratch not caused by us. Charge for tank of fuel plus admin fee even though we filled it up just a couple of km from the airport. Absolutely dreadful rip off with rude staff. Rented from Malpensa.

I was renting a car from Leonardo Da Vinci airport on 02.04.2025. During the rental operator pointed to me where to sign on a rental slip for Super cover and refusal of personal insurance - she specifically mentioned those two things I needed to initial. Later I found out, that Hertz had added charges for winter equipment (in April, in Italy, needless to say I never requested), misterious 'Location service charge' of 31.39€ and 'oneri automb - vehic fee' whatever that is. Perfect example of scamming people who thought they were dealing with premium car rental that is well established and trustworthy. Customer service blamed me for not reading the slip properly when in fact I was not even given that opportunity, I literallly had an operative pointing at charges I needed to sign for to destract from noting everything else included on the bill. Customer service also tried to tell me that Location service charge is mandatory in the named airport, but I did not have anything like that on my bill few weeks later when renting from other company in the same airport. Please beware this is not the Hertz it used to be and good luck getting out of debt - Hertz has more than $6 billion of total debt, according to data compiled by Bloomberg, while you are doing everything for customers to avoid you AT (or should I say AND) all costs! Not to mention the fact that every price Hertz quotes is later subjected to tax. And you will only find it out later.

The company's strategy is to charge you after your rental anyway. They charged us for damages we didn't cause, they delivered a dirty, full of scratches car, and their answer is that SOMEONE informed us that WE had to take pictures of the damages. They also charged us 5 euros for the fuel that was missed and 30 euros for the service..., which is unacceptable. We had it full just a few kilometers before the airport. Then we had to take bottles of fuel... Also, the receipt I received falsely claims that I did not wait for inspection. I did ask the employee to inspect the car, and he said it was not necessary.... Unacceptable behaviour, I will not use it again and I wish this is only in Italy.

The new fronteer of their way of stealing money is to check at the end of the rental , the missing of the kit for repairing wheels. OF COURSE at the begininning of the rental noone checked that the kit was present, and a family would not do either, as focus normally is on external possible damages. Strangely the first thing Checked at the return in Catania Airport was the kit...50 euros...it is their word that at the beginning of the rental everything has been checked and the kit was present (but noone phisically checked with me), and we sign a contract for acceptance this was the answer from Hertz...during the stay my car has bot been 'forced', so the kit was absent since the beginning, but as it is something that normally people do not check when they sign the initial contract, it is a way for Hertz to take money backup when you do not sign full insuramce with them. Neve more with Hertz

We really enjoyed renting the car with Hertz. Automatic MG3 hybrid was amazing. Returning the car was very smooth and fast. No surprises and no extra charges we didn't know about. Recommended.

SCAM COMPANY & AGGRESSIVE COERSIVE PERSONNEL. I declined insurance and roadside assistance but was charged for it. I asked for an explanation of charges several times but was ignored and told to sign. They crossed over the words on the receipt so I could not read them and was continually told to sign

Rented a Hertz car from Pescara. Excellent pick-up but awful experience when we tried to return the car at the end of our holiday. There was no one to receive the car and we ended up spending time trying to find someone to hand in the key before we took our flight. We eventually handed in our key to a general car hire desk. Very stressful and still not sure if we have handed in the key to the right person. Awful, but car pick-up two weeks ago was fine. Hertz never learn.

Pre paid but extra charges. Picked up and returned to airport Cagliari, but charged for one way return to Olbia! Charged 3x for late return. Charged extra insurance even though declined, and charged extra fees on top of pre-pay, and then taxes on top of it all. Have used Hertz elsewhere in world and they've been good, but this is a shocking fiasco. Avoid.

Trust the reviews: this is a scam, do not rent with Hertz (specially from FCO).

I returned a car in September, everything was fine, and I was supposed to have my deposit amount back in 7 working days.

Which obviously didn't happened. I'm here 3 months later writing a lot of emails to them, and all they do is reply me back with a random 6 digits number, which they say it's the "authorization code".

My bank didn't received anything, and Hertz is unable to give me any document or proof that they required the refund.

Now I'm here and I can't do anything. So trust the reviews: this is a scam. Do not rent with them. BTW, Rome traffic is awful, so there's no reason to drive in there.

Hertz Italy Bologna - Never again. I’m never going to use Hertz services anywhere in the world. It’s been more than 40 days since I dropped off the car, and they haven’t reimbursed my deposit. The car was returned in perfect condition, and I have documentation to confirm it. Everything was fine, and they said I should receive my deposit back within 20 days max. It’s been over 40 days, and they are not responding to emails (I’ve contacted them 5 times) or answering the phone. I’ve been trying to reach them for the last 10 days

I rented a car for 4 days, I arrived to the office half hour late than my pick up time they said they don’t have any cars since it got rented as per their policy. Extremely disappointing and unprofessional team that genuinely do not care about their clients. They did not even think about how they could help.

What is wrong with Hertz Italy?

Reading customers reviews is outrageous. My last experience confirms the bad reviews.

When picking up my rented car at Rome airport, my preordered car was not ready. Instead I was offered a "much better car" for 20 euros extra per day, which I declined. Offered 10 euros extra per day, I accepted the car as I did not want to wait.

My "much better car" turned out to be an Audi A3 with more than 50000 km milage (never before had such an old Hertz car). Driving on the wet highway, the car lost grip a couple of times and I stopped to check the tires. To my dismay, I recognized tires that were worn out, 0 - 1 mm left, which are not allowed in my homecountry Sweden, dispate the inspection report said 6 mm.

Hertz Italy hazarded my and my passengers life by supplying a car with outworn tires.

After complaining at rental return, I was offered 1500 Herts points as compensation, which I found an insult and of no use as I will never, a Hertz gold member for decades, ever again rent a Hertz car. I have always have had trust in Hertz but never again.

SHAME ON YOU !!!!

You have been warned, Hertz Italy is a scam.

Do pay with a Barclaycard as they will fight your battles.
Do take 100s of pictures or better tbh JUST WALK AWAY!!!!! .
Don't fall for the Tesla is not available but have this badly beaten Audi estate. On return "That will be 3k please.." . No.. Ok 1000 euros... No.... Ok 200 euros last offer. Beware Hertz Malpensa is a Franchise.and you are at risk and don't be bullied.

This company is totally scam. They try to charge you everything out of nowhere.
I rent a car from them for 2 days and I pick it up at midnight from their parking at completely darkness. I had a quick look at the car and seems to be OK ( who is checking a car inch by inch). During return the found a nail scratch very very faded on one of the 2 side mirrors approx. 1cm ( I am100% sure it wasn't caused by me) and they charged my cards without my authorization for 174 euros.

Poor costumer service,I have penalty and they send me ticket after 2 months and I have to pay triple the amount.
Never going to use their service again.

We hired a car Naples although staff very friendly no one came to check with us gave us the key we took photos of the car as they said they they would email us the contract so we didn't know what damage they had noted down - the car has some damage on it so we took photos
we returned the car to rome but was during closing hours so we posted the key they have charged us £190.00 for a scratched wing mirror which was already scratched ive sent them photos with the date and time of collection so they know we haven't even left the airport yet but have said no you have done it they are now ignoring my emails
AVOID AVOID AVOID