Hertz Reviews 

They do not have a customer service hotline, no assistance for past rentals, adminstrative issues and so on...very poor service.

Happy with the service, helpful office at Milan central station at via Alfredo capellini

Horrible service.
Very bad customer service at Herzt Bari airport.
For just 30 minutes of late the lady wanted to make us paying one day more.
Then after complaining she charged us 11 euros fee, but she obviously could adjust the time manually and she did not.
So rude

We rent a car for 4 days to travel to Lofoten Island at the end of March and it has definitely been the worst experience I had. Please read this review carefully before renting a car with these people, just for information I rent cars many times all over the world in the last 10 years so i know what i write. We returned the car at the airport on the last days, we were supposed to return it at 6am as our flight was at 8.30. Unfortunately their office at the airport opens at 9am, but fortunately we found the box to drop off the keys and so we left the keys there. Two days later I got the email that Hertz charged me 800NOK, and when I checked the receipt I found out that they charged me an additional day as according to them I returned the car at 9.47. Basically although they open at 9 they waited 47 more minutes to “find” my keys, since 9 was exactly the time in which my forth day of renting was over. Of course I wrote them and i attached my boarding pass, proving them that my flight took off much earlier than 9.47. Of course after 2 weeks no answer. So let me say, you are just criminals, and criminals must go to prison, you are definitely not there to help people coming to visit Norway. Yes, you are definitely the shame of Norway, and you are not professional at all. I will write this review in as many places as I can so everybody will know that they may stay away from Hertz if they want to rent a car. Finally, next time when I will rent a car I will never ever choose Hertz. I already booked a car for my next travel in 1 month and of course I did not choose you, so basically you have already lost the 800NOK you have stolen to me.

Still trying to get back money overcharged at checkout. Over two years, and hundreds of dollars.

It is the first time that we rent a car in Italy. My husband and I rented in Milan to drop off in Trento. The day of delivery was Sunday, I asked the representative if the vehicle could be delivered without problems because the office was closed and she told me that I would not have a problem because there was a keybox in that office. As soon as we arrived we found nothing, no one trying to find information and what to do we missed our train to our destination home. I am very upset as they do not give the correct information and I have lost a lot of money due to incompetence. I have called and they do not answer during business hours. I do NOT recommend it.

this time i rented a truck in the Hertz agency in Milano - Washington, everything was as planned.
truck ready to go on time (actually even in earlier)
the manager f the office, Antonio, helped me with everything and was kind and professional as usual.
very reccomended

3 months ago I rented a car from Hertz Trieste (airport). Since I have my insurance i did not buy the extra insurance. During rental period I had a small accident on the rear bumper, Hertz blocked €1300. The damage cost amounted to €806 which i got immediately back from my insurance and Hertz Italy had to refund me back the remaining €494. today after loads of emails to customers service, chat online, calls i am still waiting. Hertz standard buz word is that "Hertz will contact you" but it never happens!! Avoid this company if you dont want to experience a daylight robbery!!

If you are ever in Milano any of the car you need to go to see Antonio and Marco in via Washington 76 Not only for the best rates but for the best customer service I have experienced so far

my hertz agent 'Wajdi' has been quick and efficient to give all the necessary information and the transaction to rent my veicle was finally possible (while the website gave no availability).
this kind of service makes Hertz the top quality rental company.
still people make the difference

HERTEZ PISA AIRPORT

BE CAREFUL!!!! True thieves

They charged me extra insurance without my permission and without any explanation, DO NOT RENT WITH THEM …..

I have booked a Hertz car(through Rentalcars website) and when I went for picking up the car the car was not provided to me with the reason I needed an International Driving license.

And in their policies it writes:An International Driving Permit is required if the driving license is printed with non-Roman Alphabet:

I have been charged with the full amount for the car that was not provided to me.

I opened the case and still dealing with them right now...

I have rented a car in Brindisi(Italy) on August 2021. When we picked up the car, the car was not clean, and especially in Covid time, it has not been disinfected, just quickly washed and vacuumed, that is a NO GO, especially since the rental car has cost 700 euros, then I expect a clean and disinfected car. We had to clean and sanitzed the interior!!!

worst experince ever. i made a reservation. on the webside it was descripet that debit card is okay. when i was on the place of pick-up it was not okay with debit card. before the pick up i was trying to get in touch with them but they where impossiple to get get in touch with. even in the desk the woman didnt want to talk to me before my pick up time. now i have a paid reservation 650euro at hertz for i cant do annything anour because there webside dont work.

Haven't been on my trip yet, but I called Hertz in Oak Hill (Austin) Tx and Shawn answered all my questions. Treated me with courtesy and respect, never made me feel as if I was wasting his time. Went on line and reserved car with no problems and got a great rate. Because of Shawn, I won't hesitate to rent at this location again! Thx Shawn! Thx Hertz!

I needed to change my Hertz booking. It was not easy:
the Web interface "Modifica" does not work. I tried to call by phone but the recorded message says I should use the Web or express by SMS my wishes. I wrote an SMS, but I have gotten no answer. I sent an e-mail, but I got the reply that the e-mail are processed in 3-5 days and perhaps more. For me the request of change was urgent (I had to leave next day).

Finally I tried the chat. I had to call two times and finally I got an operator who was kind and changed my booked. Uffff

I received all the help I needed to solve my problem! The operator was really kind and quick in offering the solutions!

Fast and Reliable.
It was the first time using the live chat to hire a car and it was really fast process and reliable. I hope everything will be all right when i get the van.

van not available to book online.
used the chat and the operator was very proactive and successful in proposing me different options.
very good customer service
thanks