Hertz Reviews 

Made pre-paid reservation through KLM for Friday morning, but adding flight number caused pickup time to be changed to Thursday evening. Tried to write Hertz.pt with no response. Agreed with Hertz Thursday evening that it was ok to pick up the car Friday morning, but when we arrived an arrogant young man told us that we should have picked it up the night before. The car was not there, and we were not offered a replacement at the same price.
Luckily Avis could help us get a car at the spot.

The car was an apparent upgrade, but I've never rented a car with so much damage to it. All round scratches, dents and scrapes. Front, sides and back. We were subsequently charged over €100 for a scratch on a hubcap, which we knew nothing about. How can they charge for repairs when clearly they don't repair?! Other additional airport charges added too. Once you have left the island they take your money and don't respond. I thought Hertz were reputable, maybe country of ownership tells all! Cannot recommend

My husband and I, went for few days to sunny Portugal. Hired a car from Hertz at Faro airport, nice and pleasant service. Return the car, when on the airplane I have realised that I have lost my brand new AirPods Pro. When landed checked the location of my AirPods, it showed that the case with the AirPods is at Hertz (I must leave them in the car) tried to call, a lot of times, sent an emails. No answer, now few weeks later they are travelling with someone around Faro. I will not see them again I know, but such a shame, I will never use Hertz again.

NEVER RENT A CAR FROM HERTZ!

After we returned the rental car (at Funchal Airport, Madeira), Hertz charged us 430 EUR for two damages to the car. We have subsequently submitted photo documentation that both damages already existed when we took over the car. But no response from Hertz despite numerous reminders.

They are clearly more busy accepting new orders than completing previous orders.

Shocking! Hired three cars through booking.com. Got to the hertz counter 15mins before due pickup. Loads of customers waiting (not happy ones).
Had to ask everyone before we got an answer that we need to line up and get a ticket. Hour later get to our number and they tell us they have one manual car in stock!! We ordered and paid for three autos. Manager was super rude (Isabelle) when we asked nicely about options for us. After waiting longer with the kids getting unsettled they told us that they finally have 2 manuals and one auto. Obviously didn’t get the difference in cost there as they told us to contact booking.com. Got back and contacted booking.com who then told us they have to get money back from hertz?!?!!! Couldn’t make it up!!!
Shocking from beginning to end. Stay away.

The car I had booked at Hertz Portugal while booking my KLM plane tickets (six months ahead) wasn't there. Only smaller (no choice with 4 persons and luggage) or bigger. I had to pay €300,- extra.
Customer service is slow and very bad (they only say that I choose a bigger car, but I had no choice).
They don't even bother to read your complain.
Want to rent a car? Try another car rental service!

Datum van ervaring: 28 april 2024

RENTER BEWARE!!! Read until the end. If I can provide a 0 star review I would definitely do so for this Hertz in Lisboa Airport. I rented a car from zest.com that is a third party for this franchise Hertz. Zest took my payment and provided rental confirmation. Upon check-in the front desk asked if we wanted an upgrade for $100+ more. We accepted the the terms a total of $900+ after returning the car. I emailed them (because Hertz as a whole doesn't have a phone number for customer service) explaining that they were only supposed to charge the difference of $100+ because I pre-booked through zest.com. So they went ahead and charged another $100+ on my credit card. So all-in I paid $2000+. I emailed them again and they said I signed everything. I explained to them that the rental was pre-paid for via Zest.com. Their argument is that I signed for everything even if it was already pre-paid. After returning to the states, I contacted Hertz corporate and they said they can only contact this Hertz franchise as they are a franchise and sole operate on their own and not under the Hertz company. They can not do anything about reversing the charge because franchise Hertz operate on their own terms. DO NOT, I REPEAT DO NOT use this Hertz or any Hertz rentals as a whole. Terrible customer service and basically scam artist. They should be arrested for conning their customers.

We booked a hire car and paid upfront through EasyJet. There weren’t any issues collecting the car but despite having taken out fully comprehensive insurance, we were told that they still needed to take a hold amount from our credit card so they took over €1400. We returned the car with a full tank of fuel and no issues but the hold amount still hasn’t been returned almost a month later. We have been emailing them but they don’t respond and if you call their customer service line, it merely tells you to send an email. Avoid using this company at all costs and EasyJet would do well to stop using them too.

We booked a small automatic fiat car online one week ago. When we got there they made us pay a big BMW claiming that it’s the same category.. which is not.. after we payed we waited for 1 hour in the parking lot waiting for them to bring the car which was as they said on another floor. At the end (2hours later all together) they told us there is no automatic car available for us and we could only get a manual one… when we asked to cancel everything they told us that if we have payed online we cannot get a full refund.. FOR THEIR MISTAKE!!!! We went to another company which had the same package 200 euros cheaper.. Never using Hertz again!!!at least not in Portugal..

I had the worst experience so far with car rental companies at the hertz office in Lisbon. They first made me wait over one hour for my car which hadnt arrived yet. Over 50 people had to wait to over an hour so I wasnt a special case. After 1hour 30 when the car finally arrived, they told me they couldn’t give me the car because I was using a Revolut card and they didn’t accept it. I had however already prepaid online on their website but they refused so reimburse. They then told me they will reimburse me to make me leave but lied to my face as that money never arrived back to my account. To avoid at all costs!!! They just steal your money and you get no car.

Need help have a cracked windscreen can't drive the car. Called the 24 hour roadside assistance, it tells me to send a SMS. 1 hour later no response. Tried 4 different. Numbers all the same or email in. WHAT WOULD HAPPEN IF I WAS STUCK ON THE MOTORWAY WITH MY 7 YEAR OLD AND 9 YEAR OLD IM THE CAR IN THE HEAT!!! PLEASE CALL ME URGENTLY!!!

Had a fantastic rental experience with Hertz, the agent Eugene was super helpful and professional when renting and the agent was really polite and quick when we made the return.

I have been charged 194 Euros "One Way Fee" for a recent car hire. Yet I picked up the car and returned to the same place, Faro airport. Apparently someone in your office mistakenly thought I had picked the car up in Porto, which was not the case.
Rental Record 782504181
Model JUKE1.0 114 CV
No. Plate BG-92-UG
Car Hire 9/06/24 - 15/06/24
I was informed at the airport that this money would be refunded, it has not been returned. In fact two other charges have been claimed on my credit card...what is going on!

We rented a van with Hertz for 3 days. A few things bothered us about the experience:
1. After negotiating the price for the rental, at the end they added an additional 100 for taxes, even though in Europe tax is typically included in the original price.
2. We rented a van and the employee told us specifically that it uses gasolina 95 gas. However, when we went to fill up the tank, it said Diesel. I tried calling for assistance to make sure but their customer call service is horrendous and always automatically hangs up. We had to drive back to the rental place to ask them specifically and then drove back to the gas station. Super annoying and almost seemed like a scam of misinformation.
3. We put down a 100+ Euro deposit for the gas, and even after returning the van back with a full tank, they still haven't returned the deposit. And again, I can't call to get in contact with them.

Overall, not a good place to rent a car at all and the prices were not even that cheap.

They lie, give you lower group car and charge you 116 EUR for sand in the cabin.

We rented a hertz vehicle from abrantes. The old witch who works there is without doubt the most miserable person ever. She should not be doing this job. The vehicle we rented was a Renault Clio as this was a car we had before. According to the witch the car was full of fuel when we took it yet the range was showing as 620km. We know for a fact if the car is full to the brim the range is over 800km. Prior to returning the vehicle we filled the car to the brim resulting in a range of over 800km. This woman was not interested in what we had to say and just told us if not happy to complain. What great customer service from a company that conned us out of 180 km of fuel. Will NEVER use this dishonest company again.

Unintuitive kiosk for reservation. Vehicle wouldn't start. Called customer service. Rebooked another vehicle an hour later. But it was no show. Rebooked two hours later, but couldnt open vehicle with pin. Called customer service. Finally got on the road. Gas light was on, passenger window stuck open. It took me 4 hrs to drive a total of 3 kilometers and was somehow charged 4 times the rate quoted to me. Best part is that their customer service number is now hanging up after on hold for two minutes. What a horrible company.

Hired a Polestar from 9th to 16th Feb from faro airport. Excellent rate. Collection was a little slow - 20 mins even though office was quiet and staff were not the most outgoing. Was wet and dark when collected. Few extra dings and scratches than was was on the report, so took pictures following morning but on return nothing quibbled.
On return quick check over and all was in order. Handed back. Confirmed no other charges other than few euros for toll.
Only thing they could improve is communication on charging level on return and cost and process for recharging - as was told verbally I didn’t need to charge it before return but no other info given. I would have liked official confirmation - I charged it to 60% and was expecting a recharge fee but they didn’t charge me anything else.
Deposit was quite high at €3500 but have just seen it’s been refunded back.
I was nervous before renting from them due to very poor reviews but the overall experience was good and I’d do it again. €150 for a polestar for a week was cracking rate.

6 days after return have also now received email confirmation of toll charges which have been deducted from my credit card and all correct.
Ps - I’ve not had any charges for the electric charging on the vehicle yet - charged twice to 70% after going 480kms.
Honestly after reading poor reviews before my trip I was terrified of the experience, and even until a few days ago I was fearful of high post hire charges coming through, but I honestly cannot fault them on this occasion and would be happy to rent again. Good work.

How does this company survive. The website and the app doesn't work and when you ring customer service they don't seem to care.

I had a terrible experience with Herz Company at Proto Airport, and I feel compelled to share my concerns. During my reservation, I was given an agreed-upon price for my rental. However, upon receiving the bill, I was shocked to discover that it was three times higher than the originally quoted price.

This significant discrepancy between the reservation and the final bill left me feeling frustrated and misled. It is essential for companies to provide accurate and transparent pricing information to ensure customer satisfaction.

To address this issue, I have decided to file a Consumer Financial Protection complaint against Herz Company. It is my hope that this action will encourage them to review their billing practices and prevent similar situations in the future.