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Explore wonderful Copenhagen, by cruising through the canals with a cold drink in your hand while your captain will tells you memorable stories.
Denmark
From the booking to the service delivery and Knowledge of Lars our captain, this is absolutely the best boat tour to take whist in beautiful Copenhagen.
Lars made us feel part of the family of this exemplary company. Lars was able to be super kind and friendly however consolidated this tour with his expert knowledge of the waters.
Please can you give Lars this excellent review and feedback?
John and Lee
Nowhere on the page's FAQ or in the order confirmation, does it mention anything about cancellation terms or refunds.
So when my plans changed, I assumed they had none.
But... they do. They refused to give a refund, but offered me to sail another day - I don't live in Copenhagen. So it's basically useless.
They said that in the link to terms and conditions, they have informed about this. They know no one ever reads it. Instead of giving this information clearly when booking. Any other company in Denmark is required to give those terms clearly written on the ordering page and gets fined for hiding it - eg phone companys, supermarkets etc.
I asked if a bad trustpilot review was worth 400 DKK for them - She said "yes, my bosses think so".
Then the manager of the day calls. Spending 10 minutes basically saying the same thing. He says it's not normally a problem and I say "well, then there is no reason not to give the refund as a service" - then he compares it to an airline... Airlines also get fined in Denmark for hiding information like this in the terms box link. He then wants me to write an email about it - I tell him he can read it on trustpilot.
Social sailing? Fun? With these people? Nope.
Reply from Hey Captain
Dear Sofia.
I'm sorry that you didn't chose to come sailing with us on the day you booked your tour or anytime in the future.
You are right that our terms and conditions are not listed in the FAQ section, instead you are asked to read them and confirm that you have read them before finalizing your booking. So we do not hide them as you suggest. Here is a link to our site with our full terms and conditions:
https://www.heycaptain.dk/terms-and-conditions/
As you can see we clearly state a 72hour cancellation policy. You contacted us less than 2 hours prior to your departure, with no specific reason, other than it didn't suit you anymore. At that point we do not have time to offer the seats to other customers, and hence we do not offer a refund. As you state yourself, we did offer you to join us another day. This could also have been next time you visit Copenhagen. So in fact we have gone beyond our standard terms to give you the option of coming sailing with us. I am sorry it had to end in this manner, however our offer still stand for you to join us another time. Just reach out to us on our company email and refer to Joel. I hope you enjoyed your time in Copenhagen.
Best regards
Joel
If you prefer a smaller more intimate tour that provides a personal experience you will not forget than I would definitely recommend Hey Captain. They have small boats that accommodate up to 12 people I believe (I believe you can rent the whole boat as well) which is a perfect size for an interactive tour which is what they provide. The entire staff that greeted us at the dock were fantastic and everyone said good morning or began a conversation with you. I think there were a total of 7 people on our tour and very comfortable. They provided blankets as it was a bit chilly and a top should it rain. They also offered beverages such as wine, beer, and soda which was great! Our captain was Sebastian (aka SeaBass) who was GREAT. Very informative with many many facts, history and information on the structures, buildings, boats and ships, etc. He was very interactive with all of our group and remembered all our names and origins. My wife and I thoroughly enjoyed the time on the canals. We also took a large boat canal tour the next day and while it was nice and informative, it was a recording of the information and not nearly as informative. For an excellent tour we would recommend Hey Captain.
Mulled wine, comfy seating, small and cozy, AND a super knowledgeable young Captain, Camillo - super experience on a very cold December canal cruise. BUT a very warm and fun experience, can highly recommend it when they re-open. Also went to see Camillo's very talented photo exhibition at TAARNET, fantastic and inspirational.
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