Have been a customer of Heyland & Whittle for a few years now after discovering them at a craft fair. Absolutely beautiful products which have always been gratefully received when giving as presents.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and great products, lovely soap and delicious room scents. I bought the uncut soap to use in my holiday rental in an effort to reduce packaging and plastic. I am now able to give eve... See more
Company replied
Absolutely adore this range of diffusers that offer alternatives to the plethora of heavy floral or musky smells! My favorite is the clemantine & prosecco, but the grapefruit green tea and citrus & l... See more
Company replied
Gorgeous products. The lavender reed diffuser smells absolutely divine & unlike other diffusers I’ve used, you can actually smell it when you walk into the room. My order arrived quickly too.... See more
Company replied
Company details
Written by the company
Since setting up our family run business in a barn on a farm in Surrey back in 2003, we have taken our customers on a fragrant journey of discovery. We believe that nature knows best and understand that what we do - including in our soaps and home fragrances - is as important as what we don’t do! This has been and continues to be our guide. First and foremost, we all love flowers and herbs! Our gloriously fragrant Heyland & Whittle artisan soaps and home fragrances are inspired by the many scents found in nature. Bring the outside in, whatever the season, and fill your homes with your favourite aromas. Uplifting, energising, relaxing, comforting – the choice is yours and we can help you to find your favourites. We know you want to shop with confidence. Our 100% natural body and bath products are made the traditional way. Our handmade soaps are made with natural ingredients - such as olive oil, essential oils, herbs, spices and pure colourants, like madder root and turmeric. We've taken great care to exclude 'nasties' such as parabens and sulphates. And so this means that every skin type and sensitivity is cared for. We also know that you are looking to shop more sustainably for the good of the planet as well as friends and families. To this end our new Eco Collection of reed diffusers, hand-poured candles and Palm Oil-Free soaps set high standards in eco-friendly design with recycled glass, 100% recycled card and 100% recyclable packaging. These are the same standards that we set ourselves as a business. We hope that our care makes shopping with a clear conscience a given. Gifting is never easy – finding that perfect present for a birthday, a love token or a thoughtful thank you. We hope our gift guide, packed with gorgeous gifts, will ease your gifting challenges for those very important people. And our seamless door to door delivery options will certainly make your life easier. We can even pop in a card with a special message for you. Thank you for joining our community and the journey we're on together, and we hope to see more of you. Do get in touch with your thoughts and ideas – we always love hearing from you. The Heyland & Whittle Team
Contact info
1 Crompton Way, RH10 9QR, Crawley, United Kingdom
- 01293 525825
- customerservices@heylandandwhittle.co.uk
- www.heylandandwhittle.co.uk
4.8
Excellent
772 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order. Goods dispatched on time. Well packaged and delivered safely
21 June 2022
Reply from Heyland & Whittle Ltd
Thank you for taking the time to leave us great feedback Mary, we really appreciate you taking the time to do so.
Enjoy your lovely products.
Take care
Best wishes
Sharon :)
Great service
My order was delivered promptly, securely packaged to survive the journey unscathed and all of the packing materials were recyclable. By the time that I have used the body wash and moisturisers and need to order more I am hoping that it will be possible to get refill packs
20 June 2022
Reply from Heyland & Whittle Ltd
Thank you for the great feedback Liz, keep your eye out on the website something is coming soon.
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
We all love a little surprise, so pleased you like it Michelle. Your feedback and custom is appreciated.
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
We all need a little bit of luxury and glad you have found yours Mrs Jones. Your feedback is appreciated.
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
Thank you for taking the time to leave us great feedback Mr Adams, we really appreciate your custom.
Take care
Best wishes
Sharon :)
Excellent customer service
Excellent customer service! And, outstanding products... Thank You!
19 June 2022
Reply from Heyland & Whittle Ltd
Thank you for taking the time to leave us amazing feedback N'Yasha we really appreciate this and for your custom. I hope you enjoy your products.
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
Thank you for taking the time to leave us feedback Kim, all of our packaging is fully recyclable. Glad you are happy with your lovely products. Enjoy!
Best wishes
Sharon :)
Excellent customer service
Excellent customer service,
And the soap is silky smooth
Also great for my piles
19 June 2022
Reply from Heyland & Whittle Ltd
Thanks for the great feedback Mark, we really appreciate it.
Best wishes
Sharon :)
Saw this company at the Chelsea flower…
Saw this company at the Chelsea flower show and tried their cream. Beautiful deep fragrance. Ordered the next day and had a super quick delivery. Very please with the service and the cream is divine.
18 June 2022
Reply from Heyland & Whittle Ltd
We are so pleased you found us at the Chelsea flower show Jules and are happy with the products. We appreciate you taking the time to leave us great feedback.
Best wishes
Sharon :)
I first came across Heyland & Whittle…
I first came across Heyland & Whittle at the Chelsea Flower Show ands what a find! I purchased multiple rattan reed diffusers which I love - a different scent for each room and they are all divine. I have gifted some of these as well and friends love them. Thanks you so much for the great service.
18 June 2022
Reply from Heyland & Whittle Ltd
We are so happy you found us at Chelsea Meriam and that you love our products, We agree they are great. We appreciate your custom and feedback. Enjoy!
Best wishes
Sharon :)
Excellent soaps
16 June 2022
Reply from Heyland & Whittle Ltd
Thank you for you feedback Peter, so pleased you are happy with the soaps, we couldn't agree more ;)
Take care
Best wishes
Sharon :)
Fabulous products as always
16 June 2022
Reply from Heyland & Whittle Ltd
Thank you for your great feedback Mary, we really appreciate your comments and custom.
Take care
Best wishes
Sharon :)
Thank you
My package arrived quickly and was well packed.
Please don't ever stop producing your seaweed soap. It is a godsend for my sensitive skin.
16 June 2022
Reply from Heyland & Whittle Ltd
Hi Susan, It is so lovely to hear this is helping your skin, it can be a minefield in finding something to suit. I am sure we will be making this for many years to come.
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
Thank you for taking the time to leave us great feedback Maren, its great that we can now send our gorgeous products overseas so everyone can use our products.
Enjoy!
Best wishes
Sharon :)
Lovely product
13 June 2022
Reply from Heyland & Whittle Ltd
Thank you Teresa, you feedback is appreciated.
Take care
Best wishes
Sharon :)
easy to use website
easy to use website, gound exactly what i wanted , super quick delivery , loved the free soap sample too . I look forward to re ordering!
12 June 2022
Reply from Heyland & Whittle Ltd
Thank you for leaving us great feedback Hazel, we appreciate it. We all love a little freebie and it is a good way to try out a new product.
Enjoy!
Take care
Best wishes
Sharon :)
Fabulous perfume which lasts for months
7 June 2022
Reply from Heyland & Whittle Ltd
HI Angie, Thank you for the great feedback, we appreciate it.
Take care
Best wishes
Sharon :)
Excellent service & candles
Excellent service thank you. Bergamot & Fern Candle in a Tin continues to be my go to favourite, works well in all rooms especially the kitchen.
6 June 2022
Reply from Heyland & Whittle Ltd
Thank you for taking the time to leave your lovely comments Kathy, i agree it is a great all round fragrance.
Take care
Best wishes
Sharon :)
Exactly what I was looking for
The sandalwood reed refill was exactly what I was looking for!! The scent lasted, is very soothing, and the quantity that is given is perfect. It is also very much appreciated that it includes new reeds and not just the oil. Will definitely be purchasing again!!
4 June 2022
Reply from Heyland & Whittle Ltd
Thank you for the wonderful feedback Christina, we really appreciate you taking the time to do so. We love it when a customer find their favorite fragrance.
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
Thank you for taking the time to leave us great feedback Denise, we really appreciate you taking the time to do so.
Have a great Bank holiday weekend.
Best wishes
Sharon :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.