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Company details

  1. Online Food Ordering Service

Information provided by various external sources

HeyMenu


Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Seems more like a scam company. I tried ordering via cash and the order didn't process. When i did it on my card the payment got declined twice and both times i was charged. When i tried contacting them i didn't get a reply at all. I won't order from there again. Plenty other services.

25 October 2017
Unprompted review
Rated 1 out of 5 stars

Avoid Heymenu.com. They don't refund for non deliveries and their customer service is non existent!

I wouldn't give Hey Menu even one star. Heymenu.com took my money for an order that the restaurant didn't receive and they have not refunded my money. The online status says pending and I'm now £31.44 out of pocket. I have emailed them twice through their website, called their phone number which just tells you they only offer support by email, I've contacted them through Facebook and also the restaurant has tried to contact them. This was all over a week ago and they still haven't replied or refunded my money.

I have had a terrible experience with Hey Menu and I will now have to seek advice to get my money back.

Avoid at all costs and order direct through the restaurant or alternative service.

6 October 2017
Unprompted review

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