Full marks to audiologist Ali and to Anna at reception. Yesterday was my first follow-up session and as with our first meeting the service was top rate: patient and thorough explanations and I felt we... See more
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Friendly and prompt service at a new premises in the heart of Cambridge. Lovely helpful receptionist and my audiologist and I have built up a very good working relationship to address my changing hea... See more
The Reception lady is a bit rough in her manner, commanding people to sit down rather than inviting them to sit down if they wish - some people prefer to stand. The consultant was polite, considerate... See more
Outstanding service, as ever. The audiologist, Subi Ali, has been looking after me for many years now and has always been instantly responsive and helpful if prolems arose. My check-up this week was... See more
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Always keep you updated on…
Always keep you updated on appointments,very professional company. From the reception lady to the hearing specialist.
I would highly recommend this company.
Although the practitioner discovered a…
Although the practitioner discovered a build up of wax , he was able to offer an immediate removal , instead of me having to make another appointment for this. Of course this was also lucky for me but I was grateful that he suggested it
Very helpful and clearly explained…
Very helpful and clearly explained state of my hearing
Always helpful in response to my…
Always helpful in response to my questions. Simple and clear explanations of the processes I’m taken through. I never feel rushed. It’s also reassuring to have someone who is getting to know me and the family members who attend with me to assist in the process. Thank you.
Very helpful
Very helpful, very professional, very quick appointment when my battery was failing.
I phoned to ask for help with my…
I phoned to ask for help with my hearing aids, and was given an appointment on the same day, and my hearing was checked and the batteries replaced so that the aids now work perfectly again.
Impreeively quick service!
Great Service
Just wanted to thank Diane at Hidden Hearing in Cambridge for fitting my elderly Mum in at short notice. It was very good of her and she did an excellent job. Thanks to Anna as always for her kindness and help with my Mum. It is much appreciated.
Audiologist was patient and helpful and…
Audiologist was patient and helpful and explained the processes very well. H e could not have been more helpful. Product sampled was excellent but outside my budget.
All testing conducted professionally…
All testing conducted professionally and results explained simply and conclusions reached sensibly.
Recommendations outlined and examples examined and solution tried.
The professionalism and friendliness of…
The professionalism and friendliness of everyone at my local branch in Cambridge is so welcome. Communications are always excellent via email, text or on the phone and there is a warm welcome in the store. The level of care during the hearing test itself is attentive and thorough; the audiologist is sensitive to questions and offers clear explanations. Thank you all.
Mike
The Gentleman who carried out the test was very professional and explained in great detail all about the state of my ears in terms I could understand he was first class.
Outstanding Customer Care
I recently visited Hidden Hearing in Cambridge and had an excellent experience. Anna at reception was welcoming and efficient, and Sam, the hearing technician, was incredibly thorough, professional, and caring. Both of them made the process smooth and comfortable. Highly recommend their services!
Love my visits to Hidden Hearing
Love my visits to Hidden Hearing
as soon as you walk in the door the receptionist is so welcoming, always greets you with a smile, and offers coffee, she is very helpful and informative,, thank you Anna you are amazing.
Sam, the Audiologist, he is extremely thorough and very helpful, whether you have an appointment or just pop in for slight adjustment, he is very informative, his advice is second to none, and puts you at ease.
If you feel you need help. With hearing at any level I strongly suggest you get to Hidden Hearing, you won't be disappointed.
excellent service from Adam
Sam the excellent hearing technician.
Sam the excellent hearing technician was very patient with me and I learned more still from him about his expertise. I am hoping to take advantage of the adaptability available for the live music listening setting on my Hearing Aid in the near future. Anna the receptionist was as always very helpful too.
Corran Atack has been excellent
Corran Atack has been excellent. I am elderly so it has been important to have a hearing aid professional who is trustworthy and patient as well as skilful, gentle and kind. It has been helpful to have Corran consistently from the initial assessment for the best hearing aids for me throughout regular testing and occasional adjustments. I recommend Corran. The support staff at HH are always polite and thoughtful about making and managing appointments too.
I had a problem with my right hearing…
I had a problem with my right hearing aid and was able to book an appointment without having to wait too long. Sam was very helpful and patient and his adjustments enabled me to hear much better.
My hearing test revealed a deterioration in my quality of hearing but this usually happens when you reach 80
I believe.
He also diagnosed a build up of ear wax in both ears and therefore booked a treatment session to remove it.
Called this morning as one of my…
Called this morning as one of my hearing aid support holders snapped, spoke to Anna on reception told her my problem she arranged an appointment for me with Sam the same day to fit new holders. Both Anna And Sam are very professional as usual, cannot fault either of them.
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