Excellent service. Mandy Taylor removed my earwax in minutes. At a great price too. Was given advice about aftercare and prevention of future excessive build up of wax. I was also given some Earol spr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ben was extremely thorough when examining my hearing.He explained how the hearing aids worked very thoroughly.My only hopefully constructive criticism is with regard to the hearing aids which can be a... See more
After trying ear drops for over a week and a gentle spray of the shower head, the wax just felt more impacted and was becoming difficult to hear. Seeing Hidden Hearing performed Ear wax removal, I boo... See more
Today I had my ear wax removed by Mandy and she didn't fall short of making the experience as smooth and calming as she could. She answered any questions I had and made me feel very comfortable. All t... See more
Company replied
Company details
- #3 of 22 best companies in Audiologist
- #2 of 7 best companies in Hearing aid repair service
- #2 of 12 best companies in Hearing Aid Shop
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
Paragon Street 42, HU1 3ND, Kingston upon Hull, England, United Kingdom
- 0800 740 8706
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well the hearing test was very good and…
Well the hearing test was very good and I was shown on screen the inside of my ear canal and it was explained to me what was going on with my hearing a lot better than my present hearing aids and I purchased them right away I would certainly recommend hidden hearing
I was very impressed the way thing was…
I was very impressed the way thing was explained to me and a very nice and professional young lady 100%
May use AI-assist with repliesRead more
Don't use Hidden Hearing their…
Don't use Hidden Hearing their expensive Oticon hearing aids stopped working after two weeks!

Reply from Hidden Hearing - Hull
Truly Amazing Service
I saw Mandy today as I had a build up of wax in my ears. She was lovely, immediately put me at ease explained everything that would happen and made sure I was comfortable.
I will need another appointment sadly as she couldn't remove all of the wax from my right ear despite her persistence for which I am hugely grateful.
I have no doubt we will manage next time to remove it all and would also like to thank Gracie for the coffee and her assistance.
Lovely friendly staff
Lovely friendly staff, explained everything. I had a serious wax build up in both ears and it was dealt with in one visit. I was very satisfied with the whole experience.
Very professional
Very professional, test was very thorough and each stage explained. Even when the appointment over ran I was not rushed into a decision.
Excellent service
Excellent service. Mandy Taylor removed my earwax in minutes. At a great price too. Was given advice about aftercare and prevention of future excessive build up of wax. I was also given some Earol spray gratis. Very happy.
I saw Mandy T for ear wax removal and…
I saw Mandy T for ear wax removal and follow up appointment. She is warm friendly very professional .She talked me through the whole process . I will derinatley return when needed and already recommending her to my friends.Thankyou Mandy
Friendly
Friendly, helpful. Resolved the issues that I had. Very professional and helpful!
I can hear!!!
From the beginning I was welcomed by Mandy Taylor in the Hull Centre. She thoroughly explained how the procedure would progress and removed a great deal of wax from each ear. I was so amazed how well I could hear, and was so happy. Thank you Mandy, truly a professional and pain free experience.
Wax removal
Great service by Mandy Taylor, described what she was going to do and what was going to happen. Removed the wax from my ears painlessly in no time, I would definitely recommend this place.
Very open and informative
Very open and informative. Everything explained for me to understand.
First visit for hearing test.
Pleasant surroundings friendly helpful staff. A very good experience.
very helpfull
Ben was extremely thorough when…
Ben was extremely thorough when examining my hearing.He explained how the hearing aids worked very thoroughly.My only hopefully constructive criticism is with regard to the hearing aids which can be attached to your glasses which you advertise and attracted me to Hidden Hearing. Ben explained to me they would not be suitable to me and would be of very limited use to most people. If that is the case should you not make that clear when advertising that type of aid ?
I saw Mandy in paragon street
I saw Mandy in paragon street, Hull. when I first went she detected a fungal infection in both of my ears so I had to go to doctors and get that cleared up. She puts you at your ease, she is lovely and has sorted my ears. I am very happy.
Found Mandy very helpful in describing
Found Mandy very helpful in describing, in layman’s terms, what was happening during the process.
Engaged, engaging, thorough, professional and knowledgeable
My original appointment was scheduled in London, where I used to live, but in the intervening year I moved to Yorkshire. When I got the reminder for my appointment, I found extraordinarily simple to change the location, and was delighted to meet Ben, in the Hull Clinic. He was charming and delightful from the start, made me a great coffee, whilst I waited, not for long though. He took me through to the consulting room and was very articulate, knew what he was talking about, made me feel at ease, listened to my thoughts and suggested various tweaks without being patronising or assuming I’d want to make them. I found him engaging and engaged and would recommend him without hesitation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







