Hidden Hearing - Maidstone Reviews 229

Always helpful and instructive. Makes everything clear.

Very thorough examination and explanation and friendly staff

Review of my hearing experience went very well. Darren identified that the domes are too small so I am losing some sounds. Domes enlarged but difficult to insert on my own. Probably better with a fitted dome from a mould. Felt confident with this meeting

Extremely helpful, polite and a very professional service. I cannot recommend highly enough.

They made it a comfortable and relaxing experience. Very knowledgeable and professional would recommend Hidden Hearing to any person who has hearing problems.

Mum had her ears syringed at home, Jessica was so lovely when dealing with her, she explained everything so mum could understand. Mum, who is 101 thought she was lovely and can now hear so much better.

As a family, we look after our Dad who has dementia and its really reassuring to see him being assessed and supported with such compassion and kindness. He is a bit of a character and in his late 80's, but Sam has always been excellent with him. Thank you Sam!
Knowing he's getting great service and care is very important and the hearing aid is vital for him and us. Its made a huge difference to his life.

A very pleasant and informative experience. My hearing test was thorough and comprehensive. The member of staff was extremely polite, knowledgeable and professional

I found a most efficient and helpful service, initially through my local and trusted pharmacy. The follow up arrangements through to the at home consultation was brilliant. A big thank you to the company and its staff for a great service experience.

Jessica attended at my father’s care home to carry out microsuction. She had a lovely reassuring manner and put him at ease. She was extremely thorough and did a brilliant job. Highly recommended

Sam Lidington and lovely lady on reception, in the Maidstone branch put me at ease.
I'd noticed a change in my hearing but due to my current age was wary of going down the hearing aid route. I was unaware that hearing aids could purely be for tinnitus without there being hearing loss. Great service and lovely experience all round. Thank you

I FOUND THE REMOVAL OF EAR WAX TO BE
WELL ORGANISED. I WAS TOLD WHAT WAS BEING
CARRIED OUT AND WAS ABLE TO SEE THE
PROCEDURE ON THE SCREEN.
I WAS GIVEN A HEARING TEST AND ADVICE
WHICH I FOUND BENEFICIAL.

Visited HH in Maidstone for earwax removal. From the initial tests with Sam and the treatment with Jess, the experience was excellent, all of the staff were most pleasant and professional. Jess explained what to expect from the whole process so the removal was relaxed, comfortable and effective. Would thoroughly recommend

My first visit to the Maidstone Hidden Hearing (HH) branch was in October 2025, and Samantha was helpful from the very first contact.

Before coming to HH, I had been using NHS hearing aids for the last four years. I also visited two other major retailers before choosing Hidden Hearing. As someone in my early 40s and still quite new to hearing loss and hearing aids, I was unsure what to expect. Because of that, I did thorough research on the technology available before my appointment.

During my visit, Sam completed a full ear check, including all hearing tests. She measured my hearing loss and explained everything in a very simple way using a diagram. I had previously paid for a similar test with a high street supplier using large screens and advanced equipment, but the HH test was paid for (£80). After the appointment, I received clear pricing information and details of the hearing aid technology available. The previous companies did not even bother to follow up after my test.

At first, I didn’t tell Sam that I was planning to apply through the Access to Work (ATW) scheme. I didn’t want the results or recommendations to be influenced by the funding process. A week later, Sam called to follow up, and I explained that I was waiting for ATW approval from the DWP. A few weeks after that, I requested a quote, which they sent to me by post. I was also told there would be an additional discount through ATW, which was a huge help in my case due to ATW funding limitations.

Once the funding was accepted by my workplace, Sam contacted me to choose the model and colour, even before the payment fully went through. The payment process took some time with my employer, but Sam was proactive and responsive throughout. Even during her holidays, she messaged to check on progress before Christmas.

Once the funding was completed, Sam arranged the fitting appointment. She explained the aftercare clearly and booked me a second visit a few weeks later. I returned sooner because one dome felt too tight in my ear, and she changed it immediately. At my follow-up appointment, we fine-tuned the hearing aids with a few small adjustments based on my feedback.

I am very grateful to the staff at Hidden Hearing and to Access to Work for helping me get everything sorted. I managed to celebrate my Christmas with my family without need to focus on what other people say. I was able to just hear.

The model I use is the Oticon Intent 2, and it has completely changed my sensory experience. My hearing loss started in 2016, and while the NHS hearing aids helped to some extent, the Intent 2 made me realise how much I was still missing. For example, I can now enjoy driving again. Before, I often had to turn my music off to focus on unfamiliar roads, but now I don’t need to.

As a community Mental health NHS nurse, I used to feel exhausted after a full day of work. I can hear my patients without needing to ask them to repeat. Since using these hearing aids, I have much more energy when I get home and can spend proper time with my family. I also didn’t realise how much the specific frequency range I needed wasn’t being met by my previous hearing aids. My confidence has improved significantly. I had become withdrawn due to social anxiety and the pressure of not being able to hear properly in crowds, meetings, or public places. Now I feel comfortable again and don’t worry the way I used to. These hearing aids have helped me feel like a “2.0 version” of myself. I’ve only needed to use the app to block background noise on one or two occasions, as the AI technology already does an excellent job for my needs.

I would 100% recommend the Maidstone Hidden Hearing branch, and especially Samantha Lidington, her Manager Victoria Davies, George Vernon( Head Office ) , Lucy & Katie (Admin) and any other staff who helped in making this possible during the busy Christmas period, for their outstanding support and care.

Only recommendation to the company is to share the quotes via email not by post, with the improvements in technology, this can be easily looked into for such massive company - Demant A/S. It took few weeks during the Christmas period and many emails just get the quote. :)

The review was 2 months overdue. I very much appreciated the home visit but why did it take nearly 2 hours, plus I did not like the idea of pushing new £5000.00 hearing aids on a first visit.

As always a pleasure to meet with the staff there. Great appointment easy hearing test and a service on my hearing aids too. I would happily recommend these guys.

Visited Hidden Hearing on 05/01/26.
Sam dealt with my father in law . He was treated with kindness & patience. It's a friendly environment & we felt very relaxed. The service was excellent. He had a hearing test & Sam checked he's hearing aids were all in good working order .

Darren barnden and the team at Maidstone branch are fantastic, make me feel comfortable and gave me the most appropriate hearing aids to suit me. For 12 years I had in the ear aids which I loved but Darren persuaded me to try the behind the ear versions as they gave me more options and Bluetooth and I’m so glad I listened as the are amazing and even better than my old ones. A big thank you and highly recommend hidden hearing Maidstone branch