Hidden Hearing - Sheffield Reviews 208

TrustScore 5 out of 5

4.8

19/23 York Street, S1 2ER Sheffield, Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Ex... See more

Rated 5 out of 5 stars

As always a friendly welcome from Julie and Lilly and the revamped premises are a big improvement. I have been a customer since 2020 and I have always found Lilly to be very patient and extremely thor... See more

Rated 5 out of 5 stars

It was an all round amazing experience, right from the time of arrival to a warm reception and a lovely prep by the audiologist Jan. The procedure was painless and quick and I was given a free afterca... See more

Rated 5 out of 5 stars

Lilly was fantastic, warm, professional and extremely thorough. She fully explained all of the tests and made sure I was clear about the process. Lilly also made sure I had the opportunity ask any... See more

Company replied


Company details

  1. #2 of 23 best companies in Audiologist
  2. #2 of 7 best companies in Hearing aid repair service
  3. #2 of 13 best companies in Hearing Aid Shop

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info

  • 19/23 York Street, S1 2ER, Sheffield, Yorkshire, United Kingdom

  • 0114 280 8800

4.8

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

I visited Hidden Hearing for my free…

I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Explained everything what she was going to do in the test was professional and explained that I do need hearing aids there was no pressure to buy anything . Fantastic I would recommend Lilly and "Hidden Hearing" to all my family and friends thankyou .

22 June 2026
Unprompted review
Rated 1 out of 5 stars

RIP OffYou advertise a product at a low price

You advertise a product at a low price.
And charge more than Boots or Specsavers.
False advertising. Lying even

20 June 2026
Hidden Hearing - Sheffield logo

Reply from Hidden Hearing - Sheffield

Good afternoon, Mr Fox
We are sorry to hear how strongly you feel and appreciate you taking the time to share your feedback.
We aim to be transparent with our pricing, for many of our patients, what they value most is the ongoing support and aftercare they receive.
Hearing aids are not a one- off purchase - they need fine tuning to individual needs overtime, along with continued expert guidance to help people get the very best from them.
We wish you all the very best with your hearing care journey going forward and hope that you find a hearing solution that works for you.
If you would like to discuss your experience further, please contact our Customer Services Team who would be happy to help.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 77519
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

I highly recommend Hidden Hearing

I highly recommend Hidden Hearing, as they visit my father at home . They are extremely thorough and professional and his new Hearing aids have made a big difference to the quality of his life. I would highly recommend them to anyone.

25 April 2026
Rated 5 out of 5 stars

The customer care is outstanding

The customer care is outstanding. Always welcoming and immediately make you feel at ease. The hearing aids have had a positive impact on both my professional and social life. I have gained confidence in my hearing in all environments. Aftercare is helpful and ensures support at all times. Thankyou!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Hearing assessment review

I attended the Hidden Hearing for a hearing test, the first in many, many years, due to some emerging concerns with my hearing. Thankfully, my hearing test result was within normal parameters. Although no problems were picked up, I regard the assessement as a worthwhile health check up, and am grateful to the friendly and professional staff who took me through the assesssment process and explained everything clearly throughout.

24 February 2026
Rated 5 out of 5 stars

Helpful, understanding and faultless

I must admit I have been putting off going to see an audiologist for a long time as I was in denial of my hearing loss.

I went to Hidden Hearing as they were friendly and helpful on the phone.

I met Lilly at Sheffield and she was very accommodating with my difficult timings. When I got there she was very understanding of my psychological unhappiness of wearing hearing aids and thoroughly professional when conducting the audiology examination and proposing all the options available to me.

My experience has been faultless.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

First appointment

The appointment with Hidden hearing was for myself and my sister. Lilly and Rachel put us at ease as soon as we walked through the door. The care shown to both of us was excellent and Lilly took the time to explain the whole process. At the end of the appointment we came out with new hearing aids, that are brilliant and have another appointment in 2 weeks. Thank you

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at Hidden…

I had a fantastic experience at Hidden Hearing and would highly recommend them to anyone dealing with hearing issues Jan was incredibly helpful and professional, especially when it came to removing some tough ear wax. They were so kind and understanding, even offering to rebook my appointment for free when the wax was a bit stubborn. They also provided me with ear wax oil to use at home, which really helped with the process.
Now, I can hear better than ever, and I truly appreciate the excellent service I received. If you're looking for a solution to hearing issues, this is definitely the place to go!

9 December 2025
Unprompted review

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