HiFix The Hi Fi Professionals  Reviews 

8,542
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick dispatch and prompt arrival of their orders. Many people appreciate the high-quality products available, often at very competitive prices, making their purchases feel like excellent value. The overall service, including communication and personal touches, is frequently highlighted as top-class, ensuring a smooth and informed buying process for consumers. However, some customers also noted issues with products arriving damaged or faulty. A few other people also felt that there were occasional problems with the delivery process, such as items being mishandled by couriers or experiencing delays.

What people talk about most

Delivery service

Consumers find delivery service to be very positive, with many reviewers highlighting swift and efficient... See more

Product

Users describe positive interactions with product, highlighting great value, competitive pricing, and high... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Price

Customers consistently note positive experiences with price, often finding products at competitive rates,... See more

Order

Customers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more

Company replied

Rated 5 out of 5 stars

I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more

Company replied

Rated 5 out of 5 stars

Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of Mission LX5 Speakers, but sadly ParcelForce Oxford 'did not treat them with care' & they arrived damaged. HiFix subsequently sent a Replacement Set in their own Van & also 'price-mat... See more

Company replied


Company details

  1. #21 of 38 best companies in Hi-fi shop
  2. #10 of 23 best companies in Audio-visual equipment supplier
  3. #54 of 191 best companies in Electronics store
  4. #5 of 9 best companies in Home Theatre Shop
  5. #13 of 32 best companies in Home audio shop

Written by the company

Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.

HiFix the Hi Fi Professionals

Written by the company

FREE SHIPPING
HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!

Our Shipping Promise

Fast 48 hour Shipping

Get free fast 48 hour shipping with purchases over £75.00! 98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!

Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(8,542)

553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mission LX-4 MK I IVery good and courteous service

Very good and courteous service. Everything was as described and the delivery date was met.

14 June 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback regarding your Mission LX-4 MK 2 speakers! We’re delighted to hear that you were happy with our courteous service, our product descriptions, and that the delivery date was met as promised.

Your satisfaction is our top priority, and it's great to know we could provide you with a smooth and pleasant experience. We hope you’re enjoying your new speakers and look forward to assisting you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Smooth

Everything went fine. No complaints

4 June 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your review! We’re glad to hear everything went smoothly, this is exactly the seamless experience we aim to provide.

We truly appreciate your support and look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Vinyltastic

Price was fantastic items came fast all amazing will be using again.

3 June 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for the Vinyltastic review, what a fantastic way to describe your experience! We’re so glad to hear that you were happy with the pricing, speedy delivery, and overall quality of our service.

It’s wonderful to know we hit the mark for you, and we’re excited to have you back for your next order! If there’s anything we can assist you with in the future, don’t hesitate to reach out.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent

Excellent. No problem, great item, very pleased. Highly recommend. Many thanks 🙏

3 June 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your excellent review! We're so pleased to hear that everything went smoothly and that you're happy with your item. Your recommendation means the world to us, and we’re truly grateful for your kind words.

If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Made the order easily and it was…

Made the order easily and it was dispatched promptly.
Using machine was straightforward and results very good on playing discs.
Price was good too.

27 May 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for sharing your experience! We’re delighted to hear that the ordering process was smooth and that your item was promptly dispatched. It’s great to know that the machine is easy to use and delivers good results while playing discs.

Offering quality products at competitive prices is always our goal, and your feedback means a lot to us. Please feel free to reach out anytime—we’d be more than happy to assist with future orders!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great service

Great service, from making my order by phone , to the item being delivered . Very easy and straight forward. Thank you.

2 June 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your kind review! We’re so pleased to hear that your experience, from placing the order by phone to receiving your delivery, was seamless and straightforward.

Providing great service and ensuring everything is as easy as possible for our customers is always our priority. We’re grateful for your support and look forward to assisting you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Speed & price

8 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your review! We’re thrilled to hear you were happy with both the speed of our service and the competitive pricing.

Your satisfaction is our priority, and we truly appreciate your support. Please don’t hesitate to reach out if we can help with anything in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent service

Excellent service. Items delivered 3 days after order.

2 June 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for your feedback! We're delighted to hear you were happy with our service and that your items were delivered promptly within just three days of your order.

It’s always our goal to provide excellent service and speedy delivery for our customers. We truly appreciate your support and look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Ortofon Blue stylus

Excellent product at a competive price. Fast delivery. Very happy

29 May 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you're happy with your Ortofon Blue stylus and that it met your expectations in both quality and price.

It’s great to know that our fast delivery service also impressed you. Enjoy your enhanced audio experience, and if you need any help or advice in the future, we’re always here to assist.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

they are exactly what I needed / wanted…

they are exactly what I needed / wanted and sit well under my Spendor D7's. Good price, good product and quick delivery. I will be back!

21 May 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We're so pleased to hear that the product was exactly what you needed and works perfectly with your Spendor D7 speakers.

It's great to know you were happy with the price, quality, and quick delivery—we aim to make every customer experience as seamless as possible. We’re absolutely thrilled to hear you’ll be coming back, and we look forward to serving you again in the future!

If you ever need any assistance, don’t hesitate to reach out.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent price quickly delivered (very…

Excellent price quickly delivered (very quickly)

22 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for your kind words! We're delighted to hear that you were pleased with our excellent pricing and the speed of our delivery service.

Your satisfaction is our top priority, and we’re thrilled we could exceed your expectations. If there’s anything else we can assist you with, don’t hesitate to get in touch.

Looking forward to serving you again!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Goods arrived on time

Goods arrived on time, comprehensive communication around delivery. No issues.

26 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback! We’re so glad to hear that your order arrived on time and that our communication around delivery met your expectations.

It’s always our aim to provide a smooth and hassle-free experience, and we’re thrilled there were no issues. If we can help with anything else in the future, please don’t hesitate to reach out.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re thrilled to hear that you’re happy with the prompt delivery and the quality of the product.

Your satisfaction means the world to us, and we’re always here to provide great service and top-notch products. If you need anything else, don’t hesitate to let us know.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great service and good communication

Great service and good communication. within an hour of ordering it had been processes and dispatched later that day and was received within 24 hours. It was so well packaged that I am now self sufficient in bubble wrap :-)

26 May 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for such a fantastic review! We're thrilled to hear that you were impressed with our service, speedy processing, and communication. Ensuring your order was dispatched and delivered within 24 hours is exactly the kind of experience we aim to provide.

If there’s ever anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Hifix - pure excellence

This my first experience in using Hifix and it’s certainly won’t be the last. When ordering you get all the information you require in one email followed by shipping updates which are very accurate. The delivery service is extremely quick from the order date. I found the website easy to navigate around with all the brands and categories on the opening page. The payment section was also easy to use and giving you plenty of options on how to pay.Excellent customer support and a pleasant service all round.

18 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for taking the time to share your first experience with HiFix! We’re delighted to hear that everything, from the ease of navigating our website to the detailed updates and speedy delivery, made your experience so enjoyable.

Providing clear communication, flexible payment options, and excellent customer support is what we strive for, and it’s wonderful to know we met your expectations. We’re so pleased to hear that your first time with us won’t be the last.

If you ever need assistance or advice with future purchases, don’t hesitate to reach out. It would be our pleasure to help you again!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

A very quick service always being kept…

A very quick service always being kept informed about my order the item was well packaged a good price, and work's perfectly

18 May 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback! We're thrilled to hear that you found our service quick and efficient, with clear updates throughout your order process. It's always great to know that your item arrived safely, was well-packaged, and works perfectly, just as it should.

Offering great products at good prices is what we aim for, and your satisfaction means a lot to us. If there’s anything else you need in the future, we’ll be delighted to assist!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Good service and delivery

Good service and delivery, but way too much plastic wrapping around the package. While appreciating the wish to protect the supplied device, it made me feel more guilty about my purchase. Otherwsie great.

22 May 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your honest feedback we truly appreciate it. We're glad to hear that you were happy with our service and delivery, but we also take seriously your comments regarding the use of excessive plastic in our packaging.

At HiFix, we aim to balance product protection with eco-conscious practices, and it seems we fell short in this case. Your input is invaluable, and we’ll review our packaging process to see how we can reduce our environmental footprint without compromising the safety of the products we ship.

Thank you for bringing this to our attention, and we hope to serve you again in the future with even better, more sustainable practices in place. If there’s any way we can assist further, please don’t hesitate to reach out.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great to buy from ...... After looking at a few websites for the…

After looking at a few websites for the Project A1.2 I chose hifix.co.uk due to other great feedback , fast shipping and safe website. I received my new turntable 2 days after buying it online.

15 May 2026
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Reply from HiFix The Hi Fi Professionals

Thank you so much for choosing HiFix for your Project A1.2 turntable and for sharing your experience.

We’re really pleased to hear that our customer feedback, fast shipping, and secure website gave you the confidence to buy from us, and it’s great to know your new turntable arrived within just two days.

Enjoy your new Pro-Ject A1.2, and if you need any help setting it up or want any future advice, we’re always happy to help.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Yet Again...🙂

Yet Again...🙂
Another Fantastic Smooth transaction... Customer Service is The Best as far as I'm concerned... 💯%...
'THANK YOU' Guys...
Extremely highly recommended...🙏🏾🙏🏾🙏🏾

21 May 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic review and kind words! We’re beyond thrilled to hear that you’ve had yet another smooth and pleasant transaction with us. Your feedback about our customer service truly means a lot, as we work hard to provide the very best experience for our valued customers.

We’re honoured by your extremely high recommendation, and we’re so grateful for your continued trust and support. Please don’t hesitate to reach out if there’s anything you need, we’re always here to help!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

excellent service

excellent service

18 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We’re so pleased to hear you found our service excellent, it means a lot to us.

We look forward to assisting you again in the future! If there’s anything else you need, don’t hesitate to let us know.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

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