Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more
Company replied
Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more
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Ordered a pair of Mission LX5 Speakers, but sadly ParcelForce Oxford 'did not treat them with care' & they arrived damaged. HiFix subsequently sent a Replacement Set in their own Van & also 'price-mat... See more
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Company details
- #21 of 38 best companies in Hi-fi shop
- #10 of 23 best companies in Audio-visual equipment supplier
- #54 of 190 best companies in Electronics store
- #5 of 9 best companies in Home Theatre Shop
- #13 of 32 best companies in Home audio shop
Written by the company
Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.
HiFix the Hi Fi Professionals
Written by the company
- FREE SHIPPING
- HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
- CUSTOMER CARE
- Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
- PRICE MATCH PROMISE
- HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
- SECURE PAYMENTS
- HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
- FINANCE AVAILABLE
- Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!
Our Shipping Promise
Fast 48 hour Shipping
Get free fast 48 hour shipping with purchases over £75.00!
98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!
Contact info
Unit 2 Binns Close, CV4 9TB, Coventry, United Kingdom
- 02476 631 707
- frank@frankharvey.co.uk
- www.hifix.co.uk
4.8
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Fast and efficient service
Fast and efficient service, Nd5 cartridge an awesome product.
11 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We're delighted to hear that you were pleased with our fast and efficient service, and that the Nd5 cartridge is proving to be an awesome product for you.
Your satisfaction is our priority, and we’re grateful for your feedback. We hope you continue to enjoy your purchase, and we look forward to assisting you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
I bought a subwoofer at a discount
I bought a subwoofer at a discount, due to being an open box product, this was damaged in transit.
To cut a long story short, they payed for a pickup from my house and sent a brand new subwoofer.
Many thanks Alan Pritchard
3 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you, Alan, for sharing your experience! We're sorry to hear that your original subwoofer was damaged in transit, but we’re glad we could resolve the issue quickly for you.
Customer satisfaction is extremely important to us, and we’re pleased that our team was able to arrange a pickup and provide you with a brand-new subwoofer. Your understanding and patience mean a lot, and we're grateful you took the time to let us know everything went well in the end.
We hope you enjoy your new subwoofer for years to come, and please don’t hesitate to reach out if there’s anything else we can assist you with!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
…Happy customer experience
Super quick dispatch and delivery with my item as always arriving securely packaged and as described….a very happy customer!
10 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you so much for your lovely feedback! We're thrilled to hear that you had a super quick dispatch and delivery experience, and it’s fantastic to know your item arrived securely packaged and exactly as described.
Your happiness as a customer means the world to us, and we’re so glad we could meet your expectations once again. We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Fast delivery mobile version of site needs improvement
Best bits.
Bought a VM760xSL at a really competitive price due to offers, the delivery was fast item very well packaged.
The downside.
I’ve given a 4 star review and this is only down to one point I would like to make but hope it’s taken on aboard and will improve for the future.
The website is not mobile friendly I had issues selecting items going to the basket going through payment page even on desktop requested site on mobile was very awkward. I ended up waiting til I was home and made the order on my laptop, for reference I was using safari on iPhone 15pro in case your web developer needs that info.
If this is sorted would make a much nicer and easier site to visit and navigate.
10 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you so much for your detailed feedback and for taking the time to share your experience with us! We’re delighted to hear that you were happy with the fast delivery, secure packaging, and our competitive pricing on the VM760xSL. Your positive highlights mean a lot to us!
However, we sincerely appreciate your input regarding the issues you faced with the mobile version of our website. We're sorry for the inconvenience caused while browsing and making your purchase on Safari with your iPhone 15 Pro. Rest assured, your feedback has been noted, and we will pass this along to our web development team so they can investigate and improve the mobile user experience. Accessibility and ease of use are critically important to us, and we’re committed to making these adjustments for a smoother experience in the future.
Thank you again for bringing this to our attention and for your understanding. We're so glad you were ultimately satisfied with your purchase and our service, and we hope to serve you again soon—this time with an improved website experience.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
As promised delivered on time and well…
As promised delivered on time and well packaged. Great product.
3 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re delighted to hear that your order was delivered on time and well packaged, just as promised. It’s wonderful to know that you’re happy with your purchase and the great product.
We aim to provide a reliable and seamless experience for all of our customers, and your positive words mean so much to us. If there’s anything else we can do for you, please don’t hesitate to reach out.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great album and much faster delivery…
Great album and much faster delivery than expected. Thank you
10 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We’re thrilled to hear you’re enjoying your great album and that the delivery was even faster than expected.
Your satisfaction is our priority, and it’s wonderful to know we could exceed your expectations. Thank you for choosing us, and we hope you continue to enjoy your purchase. Please let us know if there’s anything else we can assist you with.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you so much for your feedback! We’re delighted to hear that you love your Pink Roberts Radio and that you were pleased with the excellent price and quick delivery.
Your satisfaction truly means the world to us, and we’re so glad we could provide a great experience. Enjoy your new radio, and please let us know if there’s anything else we can assist you with in the future!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
My cable was received as expected
My cable was received as expected, in a timely fashion. And a decent price. I would recommend hifix. Thanks!
9 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re glad to hear that your cable was received as expected, with timely delivery and at a decent price.
Your recommendation means a lot to us, and we’re grateful for your support. If there’s anything else we can assist you with, don’t hesitate to reach out. Thanks again for choosing HiFix!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Excellent Company for all things 'Hi-Fi' related
Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record Cleaning Machine and Project Stylus pressure gauge) - both excellent.
9 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you so much for your comprehensive and positive review! We’re thrilled to hear that you had such a great experience with HiFix, from our advertising to our wide range of competitively priced quality products.
It’s fantastic that you found exactly what you needed and that your items (the Knosti Record Cleaning Machine and Project Stylus Pressure Gauge) arrived well packaged and quickly. We're even more pleased to know that both items are working excellently for you!
Your support and trust in HiFix mean the world to us. If there’s ever anything else we can help you with, we’ll be here. Thanks again for choosing us for your Hi-Fi needs.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great service and advice
9 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We’re delighted to hear that you appreciated our great service and advice. Providing excellent support and expertise is something we take pride in, and it’s wonderful to know we met your expectations.
If you ever need further assistance or advice, don’t hesitate to reach out — we’re always here to help with your Hi-Fi needs!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re thrilled to hear that you found our web ordering process quick and efficient. We aim to make the experience as seamless and straightforward as possible for our customers.
If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re glad to hear that you experienced quick delivery. Ensuring fast and reliable service for our customers is always a priority.
If you need any further assistance or have more Hi-Fi needs, we’re here to help. Thanks for choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We're delighted to hear that you experienced excellent service, paired with good communication and prompt delivery. Ensuring a smooth and satisfying shopping experience is always our goal.
If there’s anything else you need, don’t hesitate to reach out — we’re always happy to help. Thank you for choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Good service
Good service, delivery was delayed after choosing a higher priced Saturday delivery but they reimbursed my postage so top marks for service.
6 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for sharing your feedback! We’re sorry to hear about the delivery delay, but we’re glad we could promptly reimburse your Saturday delivery postage. It’s fantastic to know that, despite the delay, you still rate us top marks for service — we truly appreciate your understanding and kind words.
We’re always striving to ensure smooth and satisfactory experiences for our customers. If you need assistance in the future, don’t hesitate to reach out. Thank you for choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Excellent customer service
**Please be aware that items listed as “in stock” may not actually be available, which can lead to delays in delivery.**
What started off as an absolute disaster eventually turned into an example of excellent customer service. I had ordered from this website specifically because I had seen reviews praising their quick dispatch, and I needed the item urgently. Unfortunately, I was soon emailed to say that the item was actually on back order. This was incredibly frustrating and disappointing given the circumstances.
However, the customer service team was outstanding throughout. They responded to emails quickly and even went as far as calling the manufacturer directly to try to obtain a delivery timeline for me. They later came back to explain that the manufacturer had pushed the timeline back further.
My order contained two items, so I asked if the other item could be sent separately. They didn’t hesitate to do so, even though this likely meant additional shipping costs for them. They sent it via express delivery and I received it the very next day. The second item arrived later, as expected given the back order situation.
I do hope the website will be updated in the future to reflect true stock availability so that other customers don’t face the same disappointment. Otherwise, this would easily be an 11/10 experience.
Thank you to the customer service team, particularly Thomas and Mark, for going above and beyond to help resolve the situation to the best of their ability.
4 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your detailed and honest review! We sincerely apologise for the initial challenges you faced with the stock availability. It’s disappointing to hear that what started as a frustrating experience caused by the backorder ended up interrupting your plans. However, we're truly heartened to know that our customer service team, particularly Thomas and Mark, were able to turn the situation around for you.
We’re glad they responded quickly, kept you updated along the way, and went above and beyond by contacting the manufacturer and arranging express delivery for the first item at no extra cost to ensure you received it promptly. Your patience and understanding in this matter mean so much to us, as we genuinely strive to provide the best service possible.
We take your feedback about stock availability seriously and will continue to work on improving our system to ensure greater transparency for our customers in the future.
Thank you for giving us the opportunity to resolve the situation and for acknowledging the efforts of our team. If there’s ever anything else we can assist you with, don’t hesitate to reach out.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We're thrilled to hear that you received excellent service and that you're happy with the quality of the product. Your appreciation means a lot to us!
If you need assistance or have any questions in the future, we’re always here to help. Thank you for choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Excellent service.
2 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We're delighted to hear that you found our service excellent. Your satisfaction is our priority, and we truly appreciate your support.
If there’s anything we can assist you with, please don’t hesitate to get in touch. Thank you for choosing HiFix!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Good good good
Great prices, superbly fast delivery, well packaged, good communication. Highly recommend.
3 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for the fantastic feedback!
We’re really pleased to hear you enjoyed, Great prices, Super-fast delivery, Secure packaging and Good communication
Your high recommendation means a lot to us. We look forward to helping you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great product fast delivery
3 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We're thrilled to hear that you’re happy with the great product and the fast delivery.
Your satisfaction is what we strive for, and we truly appreciate your support! If there’s anything we can assist you with in the future, feel free to reach out.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great customer service
Had a small issue, swiftly resolved with care, respect and manners.
They go that extra mile
I'll be a returning customer
2 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your kind review! We're glad to hear that our great customer service stood out to you. Resolving issues swiftly and with care, respect, and manners is always our priority.
We appreciate that you noticed us going the extra mile, and we’re thrilled to have earned your loyalty as a returning customer.
Thank you for choosing HiFix, and we look forward to assisting you again soon!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
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