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HighonBikes Reviews 7,465

•
TrustScore 5 out of 5

4.9

Bike accessories store
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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting prompt delivery and efficient order processing. Many people appreciate the competitive pricing and the wide range of quality products available, often finding items that are difficult to source elsewhere. The products are frequently described as high-quality and accurately depicted on the website, contributing to a smooth and satisfying purchasing journey. However, some customers also noted issues with product quality, specifically mentioning a charger and mudguard that were badly made or problematic in design, leading to dissatisfaction. A few other people also felt that shipping costs could be excessive, particularly for international orders, impacting the overall value.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Product

Customers had positive experiences with product, frequently highlighting the competitive prices and high... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and reasonable pricing... See more

Service

Reviewers consistently express satisfaction with the service, describing it as brilliant, excellent, and... See more

Order

Clients share positive opinions on order, highlighting the ease and speed of the ordering process. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being let down by another online retailer, i turned to High On Bikes which indicated item in stock. When ordering an extra 10% off black friday applied so i saved money. Fast delivery arriving o... See more

Rated 5 out of 5 stars

I bought a Dura Ace crank and chain ring set in HOB's sale. A month after purchasing it at an exceptionally good price, I realised that this component wasn't exactly what I needed and so I boxed it b... See more

Rated 5 out of 5 stars

I’ve used HoB for over ten years personally and commercially and they have always exceeded my expectations! They have helped me and friends, family and customers out of sticky situations with parts... See more

Rated 5 out of 5 stars

Excellent service with prompt delivery. I bought a saddle which sadly wasn't right for me. I spent some time trying to get the fit right and spoke to the manufacturer. In the end I needed to retu... See more

Company details

  1. #4 of 63 best companies in Bike accessories store

Information provided by various external sources

High on Bikes Cycle Parts and Accessories

Written by the company

Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The price for the sealskinz waterproof…

The price for the sealskinz waterproof socks was very competitive and no delivery charge.
I wanted to change the delivery address so emailed high on bikes and got a reply very promptly to confirm the change had been made.
The socks arrived on the day they were promised.
I would most definitely use this company again for best price and service

30 September 2025
Rated 5 out of 5 stars

Exceptional customer service!

I bought a Dura Ace crank and chain ring set in HOB's sale. A month after purchasing it at an exceptionally good price, I realised that this component wasn't exactly what I needed and so I boxed it back up and returned it. The day after they received it, HOB issued a full refund; no questions asked and no hassle. Brilliant service! Thank you very much indeed!

16 September 2025
Unprompted review

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