Rubbish company I ordered almost £1000 of cabinets and tools via Costco. When they were delivered items were missing and a cabinet damaged. I reported it straight away. It’s nearly a month later and t... See more
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Removing the RAC tyre compressor from the 12V car socket the connector came apart - I hadn't noticed it was no longer screwed tight - and in removing, the end piece stuck in the socket. Reassembling... See more
I purchased a Hilka grease gun but was having trouble screwing in the nozzle. So I asked them if it had a taper thread. They requested photos which I sent and then they asked for a video which I did n... See more
Bought an extension washer for my car couple of years ago. A plastic tightening screw split recently. Got in touch with customer service who responded quickly but said it part was not available as a s... See more
2.6
Poor
25 reviews
No history of asking for reviews
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I have just purchased a hllka drill
I have just purchased a hllka drill, and followed the manufacturers instructions to charge the battery. After at least five hours ( careful observations) of charge the red light would not go green. Not wanting to damage the battery, i tried it on the drill. All the lights did come on, although the red light was the brightest(usually means it is NOT fully charged). Contacted the company to ask for a replacement battery, they have refused claiming it is normal!!! Their instructions clearly state NOT to over charge a battery, although a four or five hour charge is expected. How then do you guage when to take it off charge, if you follow their manufacturers instructions!!?
Their email reply to my in box would NOT let me reply to their comment.
22 February 2023
Unprompted review
Well impressed!
Impact wrench out of warranty by a fair way but they still sent me a replacement battery and only charged me a token £20! Fantastic customer service, thank you Alistair.
6 August 2020
Unprompted review
Helped resolve a product question…
Helped resolve a product question quickly. Very happy with the product.
21 December 2018
Unprompted review
Useless customer service
Faulty product, sent three support requests, no reponse other than "We'll pass it to the right people" - AVOID
24 February 2017
Unprompted review
Poor customer service
Hi I called this company today to ask one simple question regarding my machine but they tell me they no longer respond to telephone questions. Instead I was directed to fill in a form and they would get back to me. NO call back. The telephone number on the product has now an answer machine message. Expensive product and NO help when it goes wrong.
24 February 2016
Unprompted review
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