Hilton and Horsfall Estate Agents Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, professional, and genuinely friendly throughout every single step of the moving process. Many people note that the staff consistently goes above and beyond to ensure that buying and selling properties feels completely stress-free. Consumers also emphasize the remarkable speed and efficiency demonstrated when listing, marketing, and successfully selling properties within very short timeframes. Reviewers deeply appreciate the consistent communication, transparent updates, and prompt, helpful answers provided regarding any questions that arise during the entire transaction. Future clients looking for reliable estate agents will find this business dependable and trustworthy.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting a professional, friendly, and dedicated team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, friendly,... See more

Customer service

Customers had positive experiences with customer service, noting that support was exceptional and available... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the s... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibl... See more

Company replied

Rated 5 out of 5 stars

I recently bought a property marketed by Hilton and Horsfall. The sale was negotiated by Teal, who was a pleasure to deal with from start to finish. Any query I had was dealt with expeditiously, and t... See more

Rated 5 out of 5 stars

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos an... See more

Company replied


Company details

  1. Estate Agents

Written by the company

With over 20 years of experience, we have developed extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our clients with individual high quality advice based on the wealth of experience of our local dedicated sales & lettings team. With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology, we offer a modern quality service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

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4.8

All reviews

(207)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

H&H we’re nothing short of amazing

H&H we’re nothing short of amazing.

They helped sell my property in a matter of days and receive numerous offers. Olivia especially, worked tirelessly during a stressful time with my buyers and also the estate agents of my purchase. Her work ethic is commendable, she kept me informed at every time, even when there wasn’t an update, she let me know so. Kendra, is also a huge credit to the firm.

I recommend them wholeheartedly.

30 September 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you for your review! We are glad you are happy :) all the best

Rated 5 out of 5 stars

Highly recommend

We honestly couldn’t have been happier with the level of service and support we received from Mark, Gavin and the team at Hilton & Horsefall. We would highly recommend them!

26 September 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Kevin!

Rated 5 out of 5 stars

Stress free sale

Hilton and Horsfall had many viewings booked in within minutes of our property going live. And sold within 24 hours. The sale was seamless and only heard from the team when needed (I wasn’t bombarded with unnecessary phone calls). The team also chased the solicitors for me to save the stress.
Many thanks
Emma (48 Manchester road)

21 September 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank You Emma ... we are glad you are happy!

Rated 5 out of 5 stars

Good service

Good experience from start to finish, had a couple of hiccups but were sorted very quickly, Had more dealings with Holly than any of the other ladies in the office she was very professional and kept us updated on all aspects, although all the staff were friendly and professional.

16 September 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Ian!

Rated 5 out of 5 stars

Brilliant service from Holton &…

Brilliant service from Holton & Horsfall from start to finish.
Professional initial visit where sale price was discussed, followed up by photographer and many calls and emails from the ladies in the office.
Always kept informed of viewing requests and offers.
An exceptional service from start to finish.

9 September 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Sandra! All the best

Rated 5 out of 5 stars

We are very pleased with the service we…

We are very pleased with the service we received from the Hilton and Horsfall team. They are all very professional and knowledgeable. We were especially happy with the marketing, the photography including overhead images taken with a drone were excellent, as was the virtual tour. We will definitely recommend to others thinking of buying or selling a property in the Pendle or Clitheroe area.

5 August 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Joan! All the best in your new home

Rated 5 out of 5 stars

Wonderful estate agents

Wonderful estate agents. The did excellent marketing of my property and it was under offer within a week! The whole process with them was very easy.

19 August 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Grace!

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish , from the pictures to the handover it's been superb . Been in constant contact with the office ladies and they really have gone above and beyond .
Would highly recommend these as our house sold in a matter of hours

19 August 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Craig!

Rated 1 out of 5 stars

POOR PRESENTATION

Unlike the vast majority of estate agents this outfit only seem to do floorplans for expensive houses! Also in many cases few photos and poor descriptions mean as a keen house hunter I am looking at other agents offerings and avoiding theirs!

6 August 2022
Unprompted review
Rated 5 out of 5 stars

First class customer service

First class customer service. The few hitches we had they dealt with. They took all the pressure including dealing with my solicitor whilst I was on holiday. I would have no hesitation in recommending them

17 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Hilton and Horsfall provided a professional and stress free sale of my property. I am happy to recommend their services and would use them again if the need arose.

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service, great people. Highly recommend!

I have recently found a property to rent and have had the good fortune to be dealing with the team at Hilton & Horsfall who are the letting agent. My experience has been exceptional throughout and every member of the team I deal with has been excellent, the communication has been nothing short of outstanding.
I have dealt with various estate agents over the years when buying properties and have to say this is my best experience to date, I will definitely make Hilton & Horsfall my first port of call in future. I would highly recommend them to anyone based on how I have been looked after.

30 June 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you.. we are glad you are happy!

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish , house move took a while due to a big chain but always kept in the loop and very helpful.
Loving our new home 🏡
Thank you

20 June 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you!

Rated 5 out of 5 stars

Excellent service once again

Excellent service once again from Hilton and Horsfall. They know the market and their advice is always spot on regarding value and marketing strategy.
In recent years we have used then three times, each time with great success and ease. This company offer great value for money in comparison to others in the area without any loss of quality of service.

9 June 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you!

Rated 5 out of 5 stars

Hilton & Horsfall for a 5 star service.

Hilton & Horsfall recently sold our property in Bolton Grove, Barrowford. The sale went through exactly to our ‘time scale’, the valuation was set at a level that ‘tempted’ enough viewings & ultimately realised the purchase price that we were delighted with.

The whole process was made stress free by all at Hilton & Horsfall & I would have no hesitation in recommending them to anyone thinking of selling their property.

8 June 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you! we are glad you are happy.

Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team. The marketing was excellent and they just know how to sell houses in that area, mine sold within weeks of going on sale with plenty of viewings.

8 June 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Craig!

Rated 5 out of 5 stars

5 Star Rating For Hilton & Horsfall…

5 Star Rating For Hilton & Horsfall Estate Agents
I would highly recommend Hilton & Horsfall Estate Agents for selling or buying your home.
From listing to completion all staff members have been highly professional, knowledgeable and approachable.
Huge thanks

30 May 2022
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Simon!

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