I had an amazing experience at Hilton garage, so easy, same day drive away. Tom Robothom (my salesman) made it all so easy, explained everything in depth, was polite and friendly, zero pressure which... See more
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Review summary
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Reviews shaping this summary
Having read about this garage online & the car I saw advertised for sale I felt I should take things further & come up from Suffolk to visit & test drive the car I was interested in & considering b... See more
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Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful w... See more
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Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and effici... See more
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Company details
- #70 of 90 best companies in Car dealer
- #35 of 45 best companies in Motor vehicle dealer
- #37 of 55 best companies in Used car dealer
Written by the company
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contact info
The Mease, DE65 5JJ, Derby, United Kingdom
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4.4
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that you received good customer service from Matt Sheehan and that he made your experience a positive one.
We’ll be sure to pass your kind feedback on to Matt. Thank you for choosing Hilton Garage, and we hope to welcome you back again in the future!
Great service
Great service from the initial seeing the car to the collection. No pressure sales tactics and a great price on the car.
5 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience from first viewing the car through to collection.
It’s great to know you appreciated our relaxed, no-pressure approach and were happy with the price of the car. We really appreciate your kind feedback and for choosing Hilton Garage.
We hope you enjoy your new car and wish you many happy miles!
I was helped by Thomas Rodger’s to find…
I was helped by Thomas Rodger’s to find my new car. I originally came in for a car that was over my budget so he helped me to find some more in my budget. He made sure the sale went through swiftly and ensured he kept me informed throughout the process . Thomas answered any concerns I had and helped make me understand more.
5 September 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Thomas was able to help you find a car that suited both your needs and your budget.
It’s great to hear that he kept you informed throughout the process, answered all your questions and made sure everything went through swiftly and smoothly. We’ll be sure to pass your kind feedback on to Thomas.
Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
The staff was super helpful and polite
The staff was super helpful and polite, would 100% recommend to others as well!
1 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that our team was so helpful and polite throughout your experience.
We really appreciate your 100% recommendation and your kind feedback. Thank you for choosing Hilton Garage, and we hope to welcome you back again in the future!
The services was good but they give me…
The services was good but they give me a car that have almost no petrol I crawl to the petrol station and because of that I almost run out of petrol and they promise that they was going to give me a decent amount of petrol. The guys deal with me okay when I was there but the women acted as if I was a problem.
4 September 2026
Helpful staff that look after all your…
Helpful staff that look after all your needs when choosing and purchasing a used car.
The prices are competetive.
The car we purchased was good value, well maintained and simple to arrange.
2 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that our team looked after you throughout the process and helped make choosing and purchasing your used car straightforward and stress-free.
It’s great to hear that you found our prices competitive and that you’re pleased with the value, condition and maintenance of your new car. We really appreciate your kind feedback and for choosing Hilton Garage.
We hope you enjoy your new car and wish you many happy miles!
Feedback on Hilton Garage Services
Excellent range of cars on offer good prices friendly and helpful staff.
4 September 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you were impressed with our excellent range of cars and competitive prices.
It’s also great to know that our friendly and helpful team made your experience a positive one. We really appreciate you taking the time to share your feedback and for choosing Hilton Garage.
We hope you enjoy your new car and look forward to welcoming you back in the future!
A pretty chilled experience
We had a pretty chilled experience. I had some decisions to make and it was very much "take your time". No pressure. I ended up driving away in a great little car (which wasn't the one I'd originally come to see but was bigger and cheaper - and has a spare tyre!).
4 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a relaxed and pressure-free experience with us.
It’s great to know that you were given the time and space to make the right decision for you, and even better that you ended up driving away in a bigger, cheaper car with the added bonus of a spare tyre!
Thank you for choosing Hilton Garage and for sharing your experience. We hope you enjoy your new car and wish you many happy miles!
Matt king ....really really good
Matt king ....really really good, just bought a Clio, this was a super smooth process, no hassle, would definitely recommend
4 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Matt made your experience so smooth and hassle-free.
It’s great to know you’re pleased with your new Clio and that Matt provided such a positive experience. We’ll be sure to pass your lovely feedback on to him.
Thank you for choosing Hilton Garage and for your recommendation. We hope you enjoy your new Clio and wish you many happy miles!
Irritating issue
I wanted to pick the car up on the thursday after viewing it at the weekend and agreeing to purchase it. I was asked if I could pick it up on the monday instead. I received a call on the monday morning telling me to collect the car at 12 mid day. When I got there I was told there was an issue with the car. I eventually left the dealership at approx 4.30pm. I specifically asked if the car had 2 keyfobs before purchasing it and was told it had. When I got home I tried the 2nd keyfob which was in an envelope in the handover pack and it did not function. It was a different looking fob and it appears from my research never belonged to that car. Nearly 2 weeks later I am still waiting for a call from their Keyfob repair person they use despite having chased this 4 times. The staff are friendly and polite but do not seem committed to sorting out this niggling and irritating issue. Other than that the car seems fine to date.
24 August 2026
Lovely friendly and helpful people
Lovely friendly and helpful people. Cars are in good condition and at a better standard that other places I have been. My only issue was how long you can wait as they are very busy.
4 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our team friendly and helpful, and that you were impressed with the quality and standard of our cars.
We’re sorry to hear about the longer waiting time. We do appreciate that this can be frustrating, but we’re grateful for your patience, especially during our busy periods. We’re pleased that you felt the quality of our cars and service made the wait worthwhile.
Thank you for choosing Hilton Garage and for your honest feedback. We really appreciate your recommendation and hope to welcome you back again in the future!
Everything went smoothly, very happy
We were surprised how busy it was even on a weekday evening. We talked to Paul and he was friendly and approachable. It was easy to talk to him and he was happy to answer any questions we had. They had a wide range of cars and everything went smoothly with the car we bought and we’d be happy to use Hilton Garage again. Thank you for your help
2 September 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that everything went smoothly and that you were so happy with your experience at Hilton Garage. It’s great to know that Paul was friendly, approachable and able to answer all your questions, making the process easy and enjoyable.
We’re also pleased that you found our wide range of cars helpful when choosing your new vehicle. We really appreciate your kind words and recommendation, and we look forward to welcoming you back to Hilton Garage in the future. Enjoy your new car!
Very good and very helpful
Very good and very helpful. Thank you to Hana for a great experience.
3 September 2026
Unprompted review
Reply from Hilton Garage
Thank you for your wonderful 5-star review! We’re delighted to hear that you had such a good experience and found Hana so helpful throughout. We’ll be sure to pass your kind comments on to her.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car. We look forward to welcoming you back in the future!
Matt King was great to deal with
Matt King was great to deal with. Any issues or problem he had a solution. A*
3 September 2026
Unprompted review
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that Matt King was great to deal with and that he was able to find a solution to any questions or issues along the way. Providing helpful, friendly service is what we aim for, so it’s brilliant to hear this reflected in your experience.
We’ll be sure to pass your A* feedback on to Matt. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
The attention to detail by Matthew King…
The attention to detail by Matthew King was great. Any issues were discussed and resolved quickly
3 September 2026
Unprompted review
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that Matthew’s attention to detail made such a positive difference to your experience. It’s great to know that any issues were discussed openly and resolved quickly.
We’ll be sure to pass your kind feedback on to Matthew. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Excellent selection of cars
Excellent selection of cars. Helpful staff. Salespeople engaging and keen to actually do business with you (in contrast to other garages). Jason, who we dealt with, was particularly helpful both pre and post sale. Would recommend.
2 September 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that you were impressed with our excellent selection of cars and found our team helpful, engaging and genuinely keen to assist.
It’s especially great to hear that Jason was so helpful both before and after your purchase. We’ll be sure to pass your kind feedback on to him. Thank you for recommending Hilton Garage, and we hope you’re enjoying your new car!
An established business with decent vehicles tarnished by a short term gains sales approach
Pretty horrible experience. Happy with the vehicle but the customer service was none existent and the upsell on third party warranties while trying to obscure the relevant T&C's was off putting. Granted, it was an extremely busy day... but If you're going to offer additional warranties at least be clear on what they include/exclude and definitely don't knowingly state the products cancellation policy when your information is incorrect/out of date.
29 August 2026
Marnie was really helpful and guided me…
Marnie was really helpful and guided me through the part exchange of my car.
She is an asset to the team and nothing was too much trouble. She answered my all my questions and was highly professional.
The company itself is organised with a wide variety of cars. There is no pressure to buy and the test drive process is smooth.
I’ve had an excellent experience.
1 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Marnie was so helpful and professional throughout your part-exchange experience. It’s wonderful to know that she took the time to answer all your questions and made sure everything went smoothly.
We’ll be sure to pass your kind comments on to Marnie — we’re sure she’ll be thrilled to hear that you feel she is an asset to the team!
It’s also great to hear that you enjoyed the wide choice of vehicles, relaxed approach and smooth test drive process. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Great experience
We were attended to promptly without to much waiting and
both Leon and Matt were very professional and dealt with the sale
efficiently
2 September 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear you had such a great experience with us and that Leon and Matt were able to make the process prompt, professional and efficient.
We’ll be sure to pass your kind feedback on to them. Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Great customer service from Paul.
Paul provided us with an amazing experience buying my car. He kept us informed of all our options, supported us through the process of part exchange and made sure everything was as simple as possible. I could not ask for better customer service. Another brilliant experience at Hilton Garage.
2 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Paul provided you with such an amazing experience and made the whole process as simple and straightforward as possible.
It’s great to know that Paul kept you fully informed of your options and supported you throughout the part-exchange process. We’ll be sure to pass your lovely feedback on to him — we know he’ll really appreciate it!
Thank you for choosing Hilton Garage once again, and we hope you’re enjoying your new car!
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