Hinchliffeholmes Reviews 

31
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

What a dreadful Estate Agent. I have given them a 1 star rating because there isn't the facility to give them 0. Very poor communication and the worst staff I have come across. (My wife and I are prop... See more

Rated 5 out of 5 stars

House sold after 1 week of being on the market and completed in 14 weeks. Great communication esp love the whats app group as it means messages can be received quicker. Credit to Clayton and Charlotte... See more

Rated 5 out of 5 stars

Hinchliffe Holmes (Northwich office) were fantastic. Clayton, in particular, went above and beyond to push through what should have been a very straightforward sale, but the solicitor for the buyers m... See more

Rated 5 out of 5 stars

My sale was dealt with by Amir and his team via the Tarporley branch, although Amir is actually the Lettings Manager. Cannot fault Hinchliffe Holmes. The photographs of the property were extremely p... See more

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3.7

Average

TrustScore 3.5 out of 5

31 reviews

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3.7

All reviews

(31)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

No response

Despite two phone calls, and 3 x messages (requesting viewing on a property) I have yet to receive any response whatsoever.

1 October 2022
Unprompted review
Rated 5 out of 5 stars

Great experience in trying times!

My sale was dealt with by Amir and his team via the Tarporley branch, although Amir is actually the Lettings Manager. Cannot fault Hinchliffe Holmes. The photographs of the property were extremely professional, as was the photographer. Amir went above and beyond when I asked for advice and information. He always called me back promptly and helped me through some frustrating issues.

29 July 2022
Unprompted review
Rated 1 out of 5 stars

Horrific Service at Tarporley Branch

Horrific Service at Tarporley Branch. Did not attempt to offer any level of service. Never answered or returned phone calls, and overcharged. I pulled my listing with them in a couple of weeks and went with a different agent who was much better. I would avoid Hinchliffe

29 June 2022
Unprompted review
Rated 1 out of 5 stars

Poor customer service at Northwich branch.

The Northwich branch never answered the phone or responded to emails. We had to repeatedly leave messages with the Tarporley branch to try to get someone to call us back. Emails were rarely answered. When we did eventually get a call back, we were often given misleading information or promised something that would not happen. If I saw another property I was interested in being sold by this company, it would certainly put me off as I would not like the additional stress this company caused us.

30 April 2021
Unprompted review
Rated 5 out of 5 stars

Many thanks to the team at Hinchliffe…

Many thanks to the team at Hinchliffe Holmes for their dedication and efficiency in dealing with the sale of our property in Bunbury. They are always one step ahead and I highly recommend them. I cannot thank you enough!

27 January 2021
Unprompted review
Rated 4 out of 5 stars

Lovely helpful staff

Lovely helpful staff.
Always returned my calls.
I felt they where open an honest and I was very grateful for this in comparison to some other estate agents who seemed less honest!
Susan was really nice on the viewing and had some local knowledge to help with my decision to buy.
Thanks for a positive experience

22 September 2020
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!

Hinchliffe Homes are, without a doubt, the worst estate agents firm I’ve ever had the displeasure of interacting with.
Firstly, Josh was late for our viewing. Great start.
We loved the house anyway (no thanks to Josh, who stood in one place and didn’t actually try to ‘sell’ the property). We made an offer which was accepted and the usual conveyancing process began.
Naturally, we tried to contact Josh as we neared completion and he didn’t even answer the phone or reply to our text.
Completion day arrived and we still hadn’t been able to speak with Josh about the process for collecting the keys (I mean, not that that’s a big deal or anything 🙄). A family member was in Northwich that day and went into their shop to ask Josh in person. He said ‘oh it depends what time it is, if completion is after 1230 then they’ll need to go to Tarporley’ (even though the house was in Northwich). He was asked why he hasn’t answered our calls/texts and responded with ‘oh’ that was it .. ‘oh’.
We actually managed to complete at 1115 (this would be great news because it was before 1230 and we didn’t need to travel to Tarporley) so we called the office only to be told we needed to travel to Tarporley to get the keys.
Then, upon arriving, at the time they were expecting me to, I was asked to provide ID, something that was not mentioned on the phone, and I had none with me, having travelled from Northwich (25mins). Thankfully they accepted my work ID and I was allowed to take the keys that they made so difficult to collect.
In summary, avoid Hinchliffe Holmes at all costs if you’d like a smooth process when buying your new home.

28 July 2020
Unprompted review

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