Damaged goods - no response from seller.
Purchased two floor lamps from the UK site.
Before they arrived, we were charged import tax as they shipped from Turkey. This was not mentioned on the website.
Both lamps were damaged due to poor packing, and were fitted with European plugs.
Contacted Hipicon via their website and email but no reply yet. I’d avoid these guys and spend your money elsewhere.
Reply from hipicon.com
Hi Laurence,
Thank you for sharing your experience, and we’re truly sorry that your order arrived in such a disappointing way. This is not the standard we aim for. We’ve since been in touch with you directly, issued your full refund, and shared our sincere apology by email.
We’re currently updating our UK site to make shipping origins and any potential customs charges clearer, and improving our packaging standards with all partner designers to prevent situations like this from happening again.
We appreciate your feedback; it genuinely helps us improve. We hope we may have the chance to regain your trust in the future.
Warm regards,
The Hipicon UK Team