Always amazing! I’ve used Hirestreet now for many occasions; black tie, weddings and birthdays. Every time the outfits are wonderful. Never had any issues! Any issues like sizing or length they fix im... See more
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Review summary
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The overall renting experience with Hirestreet is seamless, easy and great! Perfect for a busy person like me where I just don’t have the time to do shopping. The subscription feature is good too as i... See more
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Hirestreet is great for rotating my wardrobe and letting me try beautiful clothes that I otherwise wouldn't buy for myself. Perfect for wedding guest outfits, as well as summer dresses and office work... See more
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I love using Hirestreet as an alternative to buying fast fashion. I initially started using them for events (who wants to buy an expensive dress every time they're invited to a wedding!) but I recentl... See more
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Company details
Written by the company
Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.
Contact info
10 Brandling Park, NE2 4QA, Newcastle upon Tyne, United Kingdom
- help@hirestreetuk.com
- www.hirestreetuk.com
4.3
Excellent
796 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Easy to use service, will use again
Dress arrived on the date requested and was it perfect condition and it was really easy to send back.
I was impressed by the number of dresses available, especially as I’d left it very last minute to sort out, and it was great value for money
26 June 2023
Reply from HIRESTREET
Hi Heather,
Thanks so much for your review and we are delighted to hear you loved your outfit and have found the variety of dresses available great value to pick from for your recent event!
Lots of love,
Hirestreet xx
Brilliant service and loved the dress!
26 June 2023
Reply from HIRESTREET
Hey Anna,
Thanks so much for taking the time to leave us feedback and we are so thrilled you loved your rental!
Lots of love,
Hirestreet xx
Clear, concise and friendly response to my complex question
I had a fairly complex and time sensitive question for Hirestreet. Their customer support responded same day in a really clear, helpful and easy to understand way that meant I felt really confident in the process. Great customer service like this is exactly why I recommend using Hirestreet, and is so essential for helping those who are less familiar with the how to use the platform in getting used to it.
30 June 2023
Unprompted review
Reply from HIRESTREET
Hi Phoebe,
Thanks so much for your review and being such an advocate for rental!
It really means a lot to hear our Customer Service team helped with your enquiry and we look forward to welcoming you back with us soon!
Lots of love,
Hirestreet xx
Poor quality garment
Poor quality garment, hairs, hole and didn't smell or look clean when it arrived. Customer service is terrible, slow replies and I am still going back and forth to try and get a) replacement hire, b) refund!
Nice idea... but I would avoid in future.
30 June 2023
Unprompted review
Reply from HIRESTREET
Hi Mindi.
We are so sorry to read your comments and take your feedback very seriously.
Our team contacted you as soon as they could on Friday afternoon, but accept we were unable to reply until today due to the weekend and our team being offline from Friday afternoon.
I've reviewed details on your order and am so pleased to see we have offered a replacement being sent as soon as possible - we have also shared this issue with our dispatch team as we agree outfits should not be sent in this state and are following up today.
We are working hard to get this resolved and apologise again for the disappointment caused.
All the best,
Hirestreet xx
Reply from HIRESTREET
Hey Polly,
We are sorry to hear this outfit wasn't suitable.
Did you know we offer exchanges or rental credit on outfits returned unworn?
This means you can either swap the dress for a smaller size or we can share rental credit you can use on our website in future as your order qualifies!
We would love to help you out so you know for future orders too, our team have contacted you right away to see how we can help and hope we can turn this experience around as soon as possible.
Lots of love,
Hirestreet xx
Clothes smelt unclean and looked worn
Clothes smelt unclean and looked worn. Did not wear.
26 June 2023
Reply from HIRESTREET
Hi Vickie,
Thank you for feedback and comments, we are so sorry to read that you were unhappy with your order, our team were not aware that there was an issue and have dropped you a message right away to see how we can resolve this quickly for you.
Each order goes through a series of cleaning and quality checks before being sent so we are so upset to hear this may not be the case on this occasion.
Keep a look out for a message from our team and we hope we can get this sorted as quickly as possible.
Lots of love,
Hirestreet xx
The customer service for refunds…
The customer service for refunds doesn’t work efficiently. I returned two dresses which I didn’t wear and am having a battle to get refunds. It took a week to get one dress refunded and the other hadn’t been refunded yet because customer service seem to be confused as to my order and think I only ordered one dress. The refund process should be automated and shouldn’t require a lot of back and forth with customer service.
The quality of the dresses is poor; only one actually looked like the image and it was broken.
It’s a good idea but the business requires a lot of work.
I’m the response the Hirestreet team suggested I email the same customer service team which I’ve been speaking to for over a week and who haven’t been able to deal with my complaint, so it seems there is no way to resolve this. Hirestreet team - I am based in the uk and have placed orders with you.
30 June 2023
Unprompted review
Reply from HIRESTREET
Hi Briony,
Sorry to read about this experience.
Our team are looking into this right away, and apologise for the delay in coming back to you, we had to triple check your order details as initially struggled to find your order based on the details shared on this review and want to ensure we dealt with this quickly today.
Our refund process is not automated and we are so sorry this has taken longer than expected.
Our team have been in touch to process the correct resolution and we are thankful for your patience as we confirm details in order to get this sorted ASAP
All the best,
Hirestreet xx
Lucy was very helpful
Lucy was very helpful, allowed me to amend size of my dress I’m hiring with zero issues. Quick to respond
30 June 2023
Unprompted review
Reply from HIRESTREET
Hi Cliona,
Thank you so much for your lovely review and great to hear your experience was smooth and efficient.
Looking forward to welcoming you back soon!
Lots of love,
Hirestreet xx
My new favourite company!
I love the whole business model and the range of outfits available. The order turned up earlier than expected so I had time to try on before my event. The customer service has also been excellent with personal responses and willing to go the extra mile to resolve any issues or questions.
22 June 2023
Unprompted review
Reply from HIRESTREET
Hi Faye,
We really appreciate you taking the time to leave a review and share your experience, we love hearing that you have found our customer care excellent and we are thrilled to share this with the team!
Lots of love,
Hirestreet xx
Very efficient service
Very efficient and friendly service with quick response to emails.
I actually bought a dress instead of rented (which was very worthwhile as it’s sold out everywhere) but I would be very likely to rent based on my experience.
28 June 2023
Unprompted review
Reply from HIRESTREET
Hi Charlotte,
Thanks so much for getting in touch and we are so pleased to hear you'll be looking to rent with us soon!
Lots of love,
Hirestreet xx
Great first experience with Hirestreet
Great first experience with Hirestreet! Communications were great, and everything was seamless with my rental. Will definitely be using Hirestreet again.
24 June 2023
Unprompted review
Reply from HIRESTREET
Hi Lucy,
We are so grateful for you taking the time to leave a review and are excited to welcome you back very soon!
Lots of love,
Hirestreet xx
Have used and will continue to use time and time again!
I have used HireStreet 10+ times now and I absolutely love it. Such an easy service to use and the clothing is always gorgeous and exactly like the pictures! Rental credit is also easy to obtain if you order 2 items and only wear 1!
14 June 2023
Unprompted review
Reply from HIRESTREET
Hi Morgan,
Thanks so much for your feedback and review.
Lots of love,
Hirestreet xx
Great service
Great service. Had a few queries after my order went in and they were sorted really quickly. Awaiting my actual order but so far would highly recommend.
22 June 2023
Unprompted review
Reply from HIRESTREET
Hey Gorata,
Thanks so much for your lovely comments.
Great to hear you have found the process great so far on your first order with us!
Lots of love,
Hirestreet xx
Fantastic service
Fantastic service, very helpful and quick efficient delivery and exchange
Thank guys
16 June 2023
Unprompted review
Reply from HIRESTREET
Hi Jane,
Thanks so much for leaving us a review and for taking the time to share your feedback.
Lots of love,
Hirestreet xx
Fantastic company
Fantastic company! I am always wanting gorgeous new outfits for different occasions but in todays world money is tight/ thinking about the size of my wardrobe!
This company has got it SO right! Easy to rent, delivery amazing (my dress arrived a few days before the start date which was an added bonus), beautiful garment selection, sending the garment back was also so easy! Will 100% be using hirestreet again and will be telling all my friends! 😊
17 June 2023
Unprompted review
Reply from HIRESTREET
Hi Sarah,
Thank you so much for leaving us a review, we really appreciate it!
Delighted to hear you loved your outfits and we are so thrilled to hear you will be sharing the love too!
Lots of love,
Hirestreet xx
Great service as always, highly recommend!
I’ve always had such a great experience with Hirestreet, I can’t recommend them enough!
Apart from having amazing garments on offer for rental with choices for so many occasions, my orders have always arrived so promptly or even earlier in some cases! Customer service support is also one of the best I’ve received, they are so helpful and quick to support your enquiries, thank you again Lucy & team! I look forward to my next rental!
8 June 2023
Unprompted review
Reply from HIRESTREET
Hi Leah,
Thank you so much for leaving this fantastic review, we are slo grateful you have taken the time to leave such glowing comments and we hope to welcome you back soon!
Lots of love,
Hirestreet xx
They are absolutely outstanding
They are absolutely outstanding. I received a dress that didn't fit, and Hirestreet promptly sent me a replacement without any delay.
9 June 2023
Unprompted review
Reply from HIRESTREET
Hey Ida,
Thanks for your feedback and taking the time to leave us a review, we really appreciate your comments.
Lots of love,
Hirestreet xx
Excellent company fast delivery with…
Excellent company fast delivery with lovely dresses good communication at all times will hire again!
12 June 2023
Unprompted review
Reply from HIRESTREET
Hi Jackie,
Thanks for leaving us a review and we are so pleased to hear you will be returning soon.
Lots of love,
Hirestreet xx
Fantastic First Time Experience
Two outfits for £35 (2For35 offer) that arrived four days early (there was a weekend separating my purchase and hire commencement dates); a showstopping outfit that received compliments from different quarters; an easy return with a paid postage slip provided. What's not to like about my first experience?
30 May 2023
Reply from HIRESTREET
Thanks Toni,
We really appreciate your feedback and comments, we are thrilled to hear you loved your rentals and we can't wait to welcome you back soon!
Lots of love,
Hirestreet xx
Great website
Great website. It helps the environment and you can always wear something different.
31 May 2023
Reply from HIRESTREET
Hey Esther,
Thanks for leaving us a review, we are so grateful for your score and comments to share with our sustainable community!
Lots of love,
Hirestreet xx
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