Hirix Reviews 

I bought the glass containers as I’m trying to cut back on plastic. The containers are microwave, oven and dishwasher safe but I wasn’t sure if I could use them in the freezer. I, therefore , sent an email and had an answer literally within 15 minutes. The containers ARE freezer safe if space for expansion is left in them and I am now totally happy with my purchase.
James, the representative who answered my email, couldn’t have been more helpful. I feel I am dealing with a company which values customer service, which is very refreshing,
I bought the containers via Wowcher at a very reasonable price, so this was a good experience all round. Will definitely buy again.

I initially had a delay with delivery untill I was contacted by an employe from Hirix (Joseff Hmar), he resolved the issue immediately and kept me updated regularly, he provided me with the highest customer service!
Received product, very happy, will purchase again from Hirix.

I would like to thank Joseph for his excellent help with my order. He was very helpful, professional, and patient while assisting me in dealing with the missing order. He took the time to check everything properly and made sure the issue was resolved. I really appreciate his support and good customer service. Thank you, Joseph, for your help.

Return received but not refunded

I’ve spent 9 weeks emailing Debenhams then I was contacted by Josef Hmar at Hirix- Josef listened, arranged for the collection of the item and then contacted me once the item was received and assured me that my refund would be processed.
He is a credit to the company and the world would be a better place with more folk like Josef.

Josef at Hirex rang me to sort out a return that I was having trouble with. He arranged a collection which was exactly on time and processed the refund. He was polite and apologetic for the problem I had and provided a smooth refund. Highly recommend.thank you

Very helpful assistance provided by Mrinal

I ordered a blender through Wowcher. It can in a damaged box resealed unprofessionally with sellotape.
The blender was broken with loose bits of plastic in the box.
It’s unusable.
Customer services are not getting back to me despite me leaving a few messages.
This is not acceptable.

Bought gaming chair from Debenhams through Hirex, the chair arrived promptly for a Christmas present, although the chair was fine and packed carefully, unfortunately my son had chosen another chair which he preferred from a different store. I did have issues trying to return this item as there was no returns label, after numerous contacts I did eventually get this resolved and my refund was arranged.
HMAR and Josef did manage to respond to my issue
Thanks

I bought a dehumidifier from Debenhams but a month later it still hadn't come, despite the courier DHL saying they had received it and it was out for delivery. I complained to Debenhams who passed the matter direct to Hirix and I was contacted by Josef in their customer services team. From the start I was in good hands with Josef and had 100% support from him, with regular contact to ensure that I received the dehumidifier. I received It within days of Hirix being involved and it works brilliantly, it does have a low hum sound in operation but it's not a problem, I have it on most of the day as I've had a bad leak and I'm certain the house feels less damp now.

Customer Service with Hmar was excellent in resolving a delivery and order issue. Hmar was highly motivated in resolving a duplicate order I inadvertently made. I would be happy and confident buying from Hirix again.

Ordered a chair that states it can hold a weight of 700kg (I weigh 130kg), the chair broke after only two months and I had to contact B&Q for a refund. While I was upset with the quality of the chair, the upside was that Mrinal dealt with my refund promptly and professionally. It would be 1 star if not for him.

I had an issue with a Hirix dressing table that I purchased through Debenhams. One leg from the stool broke after 10 days use. Lots of issues raising the problem through Debenhams - a replacement part was finally sent out but that was the wrong part. After a long and frustrating number of weeks trying to deal with Debenhams customer services, I was very grateful that Hirix reached out directly and within a few days had sent out the correct replacement part and the issue was resolved. Obviously it would have been better if the part had not broken in the first place, but I really can’t fault the customer service from Hirix and how they dealt with the issue. They followed up to ensure I had recieved the part and check I was happy with everything. I would recommend reaching out to Hirix direct if you have any issues with their products. Big companies like Debenhams could learn a lot from them!

I highly recommend Josef and his team at Hirix for their fast intervention into what was turning into a nightmare. I had reached out to Debenhams for help which was not forthcoming. I was slowing giving up when Josef stepped in and saved the day. Thank you so much for your help and positive outcome.

I mistakenly ordered a Gaming chair on the Debenhams website on 02.01.2026. I was unable to cancel order or Email the seller the using the information provided by Debenhams, as the information that Debenhams provided was incorrect. The parcel arrived on 08.01.2026. I made multiple attempts to contact Debenhams using there SMS messaging service, communicated with KAI, the AI assistant. In order to resolve my issue, I needed to speak with an agent. I communicated with a multiple agents. After 53 messages, a failed collection from a delivery company on 21.01.2026. I had enough!!! I made a formal complaint. I contacted the CEO of Debenhams, customer service Boohoo, Boohoo complaints and there Debenhams press office. On 28.01.2026 Joseph from HIRIX international Ltd contacted me directly. They apologised for my experience up to that point. HIRIX international Ltd organised the collection of the parcel 30.01.2026 and assured me that as soon as the parcel was collected, they would process the refund immediately. The service I received directly from HIRIX international Ltd, was excellent!!! The parcel was collected as arranged and the cost of the item returned to my bank account (as explained by Joseph - at HIRIX international LTD). As for Debenhams, the service I received, was absolutely appalling. Due to my experience with Debenhams, I will never shop with them or any store under the Debenhams group again!!! It’s just to stressful, to trying resolve issues, when things go wrong.

I received a air fryer which i ordered through onebuy which stopped working after a month. Contacted hirix customer service and they couldn't have been more helpful. Ive never had an issue resolved so quickly and in such a friendly manner.

I ordered a parasol through b&q supplied by hirix. I instead received an envelope of memory cards. I have now been told that the parasol is out of stock and i need to travel 3 miles (at my expense) to return the memory cards to them via DPD to get my money back. I wish i had read these reviews before ordering.

Sadly received a damaged parcel, but the customer service and provided replacement were perfect and quick. Great items!

In December I ordered through Debenhams a mattress topper from Hirex. Unfortunately I received the wrong product. I contacted Hirex and within 3 days I received the correct item due to the speed and efficiently of their customer services. Which was a great relief as I required the item for a Christmas .

I woupd highly recommend this company i brought a cupboard from this company through onbuy and I'm so glad I gave this company a try the cupboard arrived nicely wrapped and on time.for someone who has autism and adhd I struggle with following instructions but not with this cupboard the instructions where very easy to follow its a lot sturdy then I thought it would be which I love I love the cupboard that much that I have decided that I will buying another one when the time comes in door my guest room up as they are worth the money and look very stylish