Hitched  Reviews 

I’m genuinely shocked by my experience using Hitched. I relied on their platform to find a trusted makeup artist for one of the most important days of my life—my wedding—and it ended in a complete disaster.

The artist I found through Hitched turned out to be a scammer she called elliegance hair and makeup . She used fake products that completely fell apart within 30 minutes, despite promising long-lasting professional makeup. After taking my money, she blocked and ignored all my attempts to contact her. When I finally reached her, she told me she didn't care and admitted she had used low-quality makeup.

Even worse, I later found out she had paid Hitched to advertise her services, fake “awards,” and promotions like “10% off”—none of which were real. Other brides came forward after my experience and warned me that this is sadly not uncommon on this platform.

I reached out to Hitched, expecting some help or accountability, and was told they couldn’t do anything. They continue to promote vendors even after serious complaints, and hide bad reviews, creating a false sense of security for users.

How is it even legal for a platform to get paid to mislead customers and host vendors who scam clients without any checks or responsibility?

If you're planning your big day, please be cautious using Hitched. They prioritize paid advertising over customer protection, and you may not realize until it's too late.

The Holiday Inn Norwich North was really great. The service was amazing and the staff were compassionate and kind and very professional and they even helped with my daughter,drinks and food. I will choose holiday inn Norwich North(Airport) again and again.

We used to do very well from Hitched but since the takeover, we are getting lots of obvious fake leads that never get responded to or replies back saying that they have never requested our services.

Once a couple request a lead they also send it out to lots of other companies too.

We won't be renewing. Our conversion rate is dismal compared to other advertising without the reach of Hitched.

Lots of leads of which 90% are fake probably using Bots. It's a new UKBride.

We had the misfortune of booking our wedding photographers through hitched and the service received was absolutely woeful. The photographers were complete cowboys, one of them didn't turn up to the wedding and her partner took the lead despite having the photography skills of a 5 year old. They completely missed a once in a lifetime moment. Hitched should do better to hold their suppliers to account - it's absolutely unacceptable.

If I could give no stars, I would. Very suspect leads and ‘couples’ who never respond to following up on their enquiries, even when called / texted / emailed almost immediately after. We have a normal conversion rate of over 20%, yet out of over 100 ‘enquiries’ with Hitched, not a single booking - and barely any response from any of them.
I, like other suppliers, suspect Hitched are using bots or other tactics to fill out the normal couples, but even those are very low intent. When it came time to renew my contract, of course I get two enquiries who DID respond, and complimented my service greatly (but still didn’t book). Interesting timing.
Maybe they used to be a good platform, but now to be honest, if I worked for Hitched, I’d be ashamed of myself to work for such a dishonest brand that takes SIGNIFICANT money from suppliers and provides 0 value, despite all their early promises. So disappointing and wrong.

This is the most awful company ever!

Pressurised sales to get me to sign up, unclear contract information. Despite replying to many enquiries I have received no bookings. Have had MUCH more sucess using other similar services. Hitched have already made a significant amount of money from me yet refuse to work with me on this matter.

If you are a musician stay away from these guys. Beautiful presentation to lure you in and make you think they are the busiest site around.

Fake inquiries sent to you at least once a month and when you follow them up lead nowhere.
I had to relocate to a different country and asked to cancel my subscription (which was near the end) but was told no. They asked for lots of information which was,quite frankly, none of their business. IF YOU ARE A SERIOUS MUSICIAN OR BAND DO NOT WASTE YOUR MONEY WITH HITCHED.

I cant emphasise enough how much you should NOT join this company! They are truly awful and send out fake enquiries constantly! I regret ever joining them.

no real email to contact, no way of cancelling on app, website, Absolut break of trust, you see they reply right away on here , faking, I've emailed all the emails I can get including the parent company...

Wedding venue sitwell arms renishaw sheffield s21
Wonderful day for my daughters wedding April 2025
Booked here for daughters wedding
After a few hiccups on run up to wedding the day was fantastic
Thanks to all who made the day perfect from decorations to food to dj etc
A truly magical day as promised sitwell suite outside grounds lovely 😍
Hair and makeup great rooms lovely plenty room for getting ready
Thanks to Sharon team making everything run smoothly
Food good kids catered for
All guest have commented how nice it was
Would recommend

Used to be very good, now the categories are saturated with suppliers, and a lot of the the leads are dead ends, no reply, phone number doesnt work, generic gmail account that never gets a response. It was not like this in the past, but last 12 months have been almost worthless, despite going to a 'top' status.

Also one local supplier to me uses fake pics stolen from other suppliers and has false claims, I (and others) have raised this with Hitched multiple times, nothing was done, the fake supplier remains.

Need to up their game again.

Absolutely do not trust this company lies and fake information leads are not genuine as never get a reply after messaging the "bride" messages rarely read by "bride" and if you email hitched you just get ignored- you would be better off putting your money on a thre legged horse in the 3.15 at kempton

Joining them is a pleasure but if you want to leave, its a nightmare. I didn’t got any results and I dont recommend this company at all

Extremly disappointed with the number and quality of leads. You are locked into a contract and even though they admit leads have dried up there is no relief. Poor customer service and they take no responsibility for lack of leads. I have received a response from Hitched which is a standard - we will look into it - which they already have and not moved an inch

I regret signing up with Hitched, as my experience has been extremely disappointing. There were clear discrepancies between what was promised and what was actually provided, and when I raised legitimate concerns, my complaint was handled poorly. It took 9 weeks and multiple follow-ups before I was finally able to have a conversation about my concerns, which is completely unacceptable.

Despite multiple attempts to resolve the issue, I was repeatedly ignored or met with dismissive responses. Key information that was confirmed as being held on record was not provided in response to my Data Subject Access Request (DSAR), which raises serious concerns about transparency and compliance with data protection laws.

Furthermore, when I challenged inaccurate statements and misrepresentation, my concerns were brushed aside. Instead of addressing the core issues, Hitched’s approach was to defend their staff rather than investigate or resolve the matter properly. Their complaints process, which supposedly includes mediation, was also ignored without explanation.

To make matters worse, I was falsely accused of being aggressive during a call, despite the fact that I was responding to inaccurate claims and, at one point, a verbal threat made towards me. Hitched refused to provide a transcript or recording of this call when requested.

Their resolution was to simply delete my account and ban me from the platform in the future, rather than address the valid concerns I raised. This does not change the fact that my experience with them has been one of frustration, poor service, and a complete lack of accountability.

If you’re a wedding supplier considering using this platform, I strongly advise proceeding with caution.

Would not recommend.

Hitched claimed I was getting a great Black Friday deal, however this has not been the case. Incredibly expensive, and hundreds of false leads. Unfortunately I am unable to get out of my contract until November- but I am extremely disappointed with the Hitched services, I was sold a lie. Would love to cancel if you’d allow!!

I made an advert on hitched for my photography services, all seemed well. I had several missed calles from a mobile number which came up as suspected spam. I accidentally answered this number today as I was waiting for a call back from my doctor and thought it was him. Unfortunately, it was an angry man saying he is from hitched. I told him I'm sorry but I'm waiting for a call from my Dr and can not speak right now, I also mentioned I had not requested a call. He was very annoyed by this and eventually said he will just remove my listing as I obviously don't want any bookings! A bullet well dodged I think.

It seems like a lot of us are in the same boat on here. I have been a member of Hitched for the past year. Thankfully I was paying £40 a month and not hundreds like some.

I told them recently that I have chosen to not renew my listing. I also work in film and tv but will still be doing weddings so just wanted to keep the free lite version. My reasons for cancelling are:

Honestly I just found it very expensive for little return. I seemed to get a lot of basic enquiries (clients just clicking for more information) and tried various ways of replying to them to obtain more info but hardly got any replies. I feel that the enquiries are not all genuine. I was receiving multiple basic enquiries from the same names and email addresses at separate times of the year and they didn’t reply either time. This happened a lot and made me feel that they were ‘bots’ or fake enquiries. From reading the reviews on here it seems we are all thinking the same thing! I’m furious with Hitched for wasting my precious time answering enquiries with care and diligence for them just to be ignored by what seems like false clients.
I was told by someone at Hitched via email - “We find the more information they are asked, the less likely they are to send an enquiry.”

So if someone messages asking me for info about my packages but gives no wedding details at all, I am wrong to ask how many people will require my services and where? I’m not quite sure how I could reduce my information from that. Do they understand how this business works at all?!!!

On asking to reduce my listing, I was contacted three separate times from different members of the team trying to sell me additional listings to get me to stay. I was then contacted for feedback for why I have chosen not to renew and after telling them all the reasons in this trustpilot review they had the cheek to offer me another discounted package. It just feels very ‘salesy’ and like the team don’t communicate AT ALL.

My profile was also set to Wallingford and nobody seemed able to change it for about 6 months, no matter how many times I asked.. Wallingford is an hour from me so I felt this could have affected my bookings for the year as a lot of people book local.

Overall I have felt frustrated and like I was throwing my money down the drain.. thankfully I booked a couple of weddings in the year which means I got a small return for my money and time but I wouldn’t recommend this service at all and the staff communications are frankly just irritating.

I have gained so much business and definitely more opportunities.
When the messages come through they are generic and sometimes misleading. On the whole I am very happy. I like the prompting and trend information. The quarterly calls and advice.