Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having the system installed when I was having a boiler service was really convenient. Only problem is that the Hive software will not currently link to your BG account. Apparently a software patch wi... See more
Company replied
The app is very convenient and the service representatives very helpful when you need to speak to someone for advice or problem solving. My only criticism is that the EV charger can only be registered... See more
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Hive reached out following my initial review. An extremely pleasant Scottish lady called me and talked me through the process of pairing up all the equipment and getting the app to work. She is also... See more
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Company details
- #166 of 191 best companies in Electronics store
- #37 of 44 best companies in Energy Equipment and Solutions
- #64 of 72 best companies in Heating equipment supplier
- #43 of 47 best companies in Solar energy equipment supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52k reviews
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Fantastic service…
Kay helped me with a few online queries that I had. We managed to resolve them within a couple of minutes. Great service!
6 July 2026
Unprompted review
Reply from Hive
Hi Karen,
We're delighted to hear that Kay was able to assist you efficiently with your online queries. We appreciate you sharing your positive experience with us!
Kind Regards Paul
Reply from Hive
Hi Ruth,
We appreciate your positive feedback and are so glad to hear you find our system easy to use! Thank you for sharing your experience with us.
Kind Regards ^David
Reply from Hive
Hi Paul ,
We're so pleased to hear that your charger was installed on time and that you found the installation to be clean. Thank you for sharing your positive feedback with us!
Kind Regards ^David
This product is a temperamental crock…
This product is a temperamental crock of cr@p. When you finally manage to get the boiler to connect to the thermostat the hub drops out. And you dare not disconnect them again for fear that nothing will reconnect and you’ll have no heating again. Do not buy this product in my opinion
8 February 2026
Reply from Hive
Hi Rob, I'm sorry to hear about your experience. I've sent you an email from hivehelp@hivehome.com with information on how to resolve this. Please check your junk/spam folder if the email is not in your inbox. Kind regards, Paul
Totally informative and supportive!
30 June 2026
Reply from Hive
Hi Michael,
We are so glad to hear that you found our service informative and supportive. Your positive feedback truly means a lot to us!
Kind Regards ^David
Needed to modernise my set up
Had a few WiFi issues at the start bug they have been resolved now so very pleased with it.
30 June 2026
Reply from Hive
Hi Mrs Scott,
We're so pleased to hear that the initial connectivity issues you experienced have now been fully resolved. Thank you for your positive feedback!
Kind Regards ^David
Straightforward process.
Straightforward process to create an account & download the app.Very easy to connect to hive device and control via your phone. There is also the option to control the heating conventionally via the hive thermostat control.
30 June 2026
Reply from Hive
Hi Steve,
We're delighted to hear that you found the account creation and app download process straightforward. It's great that connecting to your device and controlling it via your phone was easy, and we appreciate you highlighting the option for conventional control.
Kind Regards ^David
Have a nice day 😃
29 June 2026
Reply from Hive
Hi Peter,
We appreciate your kind words. Thank you for sharing.
Kind Regards ^David
Installation by BT engineer
Installation by BT engineer and set up good. Only fitted with boiler control at this time but could look at other items when I am happy with its use.
29 June 2026
Reply from Hive
Hi Bob,
We're delighted to hear that the installation and setup went well with the engineer. It's great that you're considering expanding its use once you're comfortable.
Kind Regards ^David
Quick and easy to use
29 June 2026
Reply from Hive
Hi Simon,
We're so pleased to hear that you found our product to be quick and easy to use! We truly appreciate you sharing your positive experience with us.
Kind Regards ^David
Badly conceived service, like a scam
Utterly appallingly badly designed service. Tried contacting this outfit to get support but their talking machine said that they only talk to people who have an extended support contract, which we don't. That means that we'll have to throw the whole thing away, because I'm not prepared to be blackmailed into taking out some contract just to be able to talk to a supplier for a problem that might be very easy to fix. Trying to log in, repeatedly got "Unexpected error" though by the 5th attempt I was expecting it all right, so it seemed to be deliberately trying to torment its would-be user. An absolutely appalling company that you'd well advised to steer well clear of, particularly since there are other companies out there that acknowledge that their customers still exist and might want to talk to them for some support AFTER they've had the product for a while. Tado, for instance, has a good reputation in this regard for heating systems. Avoid Hive at all costs if you want peace of mind unless you really want to pay nugatory charges forever. Try calling Hive on 03332029614 and select the support option (2) and you'll see what I mean 1st hand.
4 July 2026
Unprompted review
Reply from Hive
Hi Matthew
Thank you for your feedback and I'm sorry to hear that you're experience with us hasn't been as smooth as we'd like. We do have our support site which is available to all and contains all our help and troubleshooting guides, which can be accessed here:
https://support.hivehome.com/portal/ss/
I've sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and make contact with you to ensure you're directed to the appropriate guides
Kind Regards, ^David
I tried to contact you regarding our…
I tried to contact you regarding our problem but didn’t get a response. The ‘Hive’ keeps losing contact with the boiler and the iPhone. You can set the temperature on the iPhone then check the control in the hallway and the temperature in the hallway hasn’t changed.
1 June 2026
Unprompted review
Reply from Hive
Hi Barbara
I'm so sorry that this has been your experience. I've sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly to see if we can resolve this for you.
Kind Regards, ^David
It works better than the mechanical…
It works better than the mechanical thermostat it replaced.
Do I need all the on phone app stuff...no
2 July 2026
Reply from Hive
Hi Andrew,
We're glad our product is performing better than your previous thermostat! We appreciate you sharing your experience and feedback regarding the app features.
Kind Regards ^David
Hive Solar poor service and installation - Effective Home Ltd
Unfortunately I would not put a lot of faith in Hive’s trusted installer partners. I bought a solar pv system through Hive and the installation was sub-contracted out to Effective Home (who last week went into administration). Effective home never fully completed the installation and i am left with an inverter/battery which is not working and panels on the roof essentially doing nothing.
Effective home’s technical and operations departments were poor - they didn’t identify additional groundworks were needed during the technical survey and the operations team gave the impression they didn’t know what they were doing.
I know i am not the only one left with a partial install gone wrong at the hands of effective home.
I have now had to go through MCS whilst an administrator is sorted out for EH which leaves me in limbo with a faulty PV system.
The main reason i went through Hive was to make use of the ‘Solar Saver’ promotion to get money off of my BG tariff for 12 months.
I doubt that Hive will now honour that agreement once hopefully the mess of the installation and commissioning is sorted out - but we shall see…
All of my previous experiences with Hive/British Gas have generally been positive but not on this occasion.
My advice would be not to buy a solar pv system through Hive - unless Hive (British Gas) take ownership - and do the installation themselves rather than sub-contract it out.
Update: update request finally arrived details passed on: ref number is a EH Ltd quote # from signed contract.
Further update: no further contact from Hive - i think that speaks for itself.
1 June 2026
Unprompted review
Reply from Hive
Hi Bob
Thank you for sharing your experience and I'm truly sorry this has happened. I've sent over an information request via Trustpilot and would be grateful if you could fill that in then we'll be able to access your account and get in touch directly to see what options we have available.
I'd also like to reassure you that we will honour the tariff offer.
Kind regards, ^David
Reply from Hive
Hi Vivien
We're so pleased to hear that you found our support to be good! We truly appreciate you sharing your positive experience with us.
Kind regards, ^David
Works well and good you can check your…
Works well and good you can check your CH when away from home and move temp up and down when needed remotely
3 July 2026
Unprompted review
Reply from Hive
Hi JayJay,
It's wonderful to hear that you find the remote access feature so beneficial for managing your heating. We're delighted it provides convenience and control even when you're away from home.
Kind Regards ^David
Hive heating control
Very simple and straightforward app gives fine control over central heating
3 July 2026
Reply from Hive
Hi Peter,
We're delighted to hear that our app provides you with fine control over your central heating and that you find it simple and straightforward to use. Thank you for your positive feedback!
Kind Regards ^David
I'm cutting my losses and moving on.
I had a hellish experience today. The wost customer service experience ever. Over an hour on the phone to Cape Town to reconnect a thermostat with a receiver apparently I'm told, because of external influence. Such events require no more than a reboot with other devices or applications. This is not the first time, far from it. I purchased the system for remote control of my heating and the last failure was deep in the winter when I was in another country. When connections fail the app is useless for reconnection and the phone service today was exasperating. The advisor spoke rapidly on a poor line, was repeatedly impatient and at the end of a long call tried to sell me an upgrade. If it takes over an hour to reconnect two pieces of kit the system is simply not fit for purpose. Others in my fold find Hive satisfactory but that is no solace. All technology in my house serves me faithfully other than Hive. It's just unreliable and I will now spend £500+ to install another more reliable system if only to gain peace of mind. I'm cutting my losses and moving on.
3 July 2026
Unprompted review
Reply from Hive
Hi Alan,
Thank you for sharing your feedback on Trustpilot for Hive. We’re truly sorry to hear that your experience with your Hive system hasn’t been as smooth as expected. We understand how frustrating this can be, and we appreciate you taking the time to let us know.
Just to explain a bit: Hive devices use a wireless protocol called Zigbee, which is different from Wi-Fi or Bluetooth. It’s designed for smart home systems and works best when devices can form a stable “mesh” network. That said, Zigbee signal strength can be affected by things like thick walls, metal objects, or interference from nearby electronics — and unfortunately, we don’t have any control over how strong the signal is in each home, as it really depends on the environment.
Here are a few tips that might help improve connectivity:
Improving Connectivity & Hub Placement Tips
Zigbee devices, like those in the Hive system, rely on a strong wireless signal between your Hub, receiver, and thermostat. Even when everything seems correctly positioned, factors like thick walls, metal objects, or nearby electronics can cause interference. Here are a few key things to consider:
✅ Position the Hive Hub correctly – It should be elevated at least 1 metre off the ground and kept away from metal, glass, large furniture, or mirrors.
✅ Avoid placing the Hub near other electronics – Keeping it away from TVs, soundbars, gaming consoles, or routers can reduce interference.
✅ Ensure a clear line of sight – Where possible, keeping devices unobstructed can help maintain a strong signal between them.
You can access technical support when your device is in warranty. This can be through:
• British Gas HomeCare cover
• 1st‑year device warranty
• Hive Plus subscription (which also includes device replacement and additional app features)
Outside of warranty, our phone and live‑chat technical teams aren’t available unless Hive Plus is active — but you always have access to all of our free support options:
🔗 https://www.hivehome.com/support
📲 You can also use the Hive app AI assistant under the **Manage** tab at the bottom of the app.
If you can reply to the information request we sent through Trustpilot, we can check your warranty status for you and make sure you’re getting the right level of support.
Kind regards, ^David
Hive is an excellent organisation to do…
Hive is an excellent organisation to do busy with and manage your Energy through a very good easy to use programme. It also gives you the opportunity to purchase energy saving gadgets in support of the Hive management system.
3 July 2026
Unprompted review
Reply from Hive
Hi Mr Coombs,
We're delighted to hear you find our organization excellent for managing your energy with an easy-to-use program. It's great that you appreciate the opportunity to purchase energy-saving gadgets to support the system.
Kind Regards ^David
Like my Hive
Had it for years and if I had a question help was at hand. Had a new hub and reconnect to the sytem was easy.
3 July 2026
Unprompted review
Reply from Hive
Hi Mr Mills,
We're so pleased to hear that you've had such a positive experience with us over the years and that our support has always been readily available. It's wonderful to know that reconnecting your new hub was a smooth process.
Kind Regards ^David
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