Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I c... See more
Company replied
Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues. I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd pr... See more
Company replied
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.2
Great
21k reviews
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I had an issue setting up a monthly…
I had an issue setting up a monthly investment online, so I called HL! Unlike most other companies who use AI bots I spoke to a proper customer service agent, a human who quickly sorted my issue out in minutes! A great service so don’t lose that HL, dealing directly with a human is far more efficient!! This wasn’t written using AI!!
5 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Kevin,
We are delighted to hear that our customer service team was able to quickly resolve your issue with setting up a monthly investment. We truly value your feedback and appreciate you highlighting the efficiency of speaking directly with a human.
Thanks, HL Team
Really good service
I wanted to move some money from one type of investment to another, something I had not done before. Fortunately the orocess itself was quite straightforward and I was quickly and easily able to speak to real people who were very patient in taking me through the process and showing me how to do each step along the way as I got there. Really good service leaving me reassured that I had not made any errors.
4 August 2026
Reply from Hargreaves Lansdown
Hello Mike,
We're so glad to hear that our team was able to assist you efficiently with your investment transfer. It's wonderful to know that our colleagues were patient and provided clear guidance throughout the process, ensuring you felt confident and reassured. We appreciate you sharing your positive experience with us!
HL Team
Reply from Hargreaves Lansdown
Hello Spencer,
We're so glad to hear you had such a brilliant experience with us! We appreciate your kind words.
Thanks, HL Team
The new app layout is awful
The new app layout is awful. Its meant to be easier to navigate but is anything but. Lots of gripes but the main one is that the title bar at the top of the page does not lock in place so you keep having to return to the top of your investment list to change what you want to look at.
A stupid oversight by designers that have never used it on a daily basis.
6 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Raymond,
Thank you for taking the time to share your feedback. We're sorry to hear that the new app layout hasn't met your expectations.
We appreciate your comments regarding navigation and, in particular, the issue with the title bar not remaining fixed while scrolling through investments. We understand how repeatedly having to return to the top of the page to switch views could impact the user experience, especially for customers who use the app regularly.
Feedback like yours is valuable as it helps highlight real-world usability issues that may not become apparent during development and testing. We've passed your comments on to the relevant team for review as part of our ongoing efforts to improve the app.
Thank you again for sharing your experience with us.
HL Team
Maturing ISA
I had a cash isa maturing and needed some advise and the lady I spoke to was very helpful and now all sorted and reinvested
4 August 2026
Reply from Hargreaves Lansdown
Hi Chris,
Thank you for taking the time to leave feedback. We're pleased to hear that our colleague was able to assist you with your maturing cash ISA and that everything is now sorted.
Thanks, HL Team
Reply from Hargreaves Lansdown
Hello Anon,
Thank you for taking the time to share your positive experience. We are so pleased to hear that our telephone helpline provided you with very helpful advice.
HL Team
Easily navigable website
The website is fairly easy to navigate, with lots of useful information and help if needed.
5 August 2026
Reply from Hargreaves Lansdown
Hello Keen,
We're so glad to hear that you found our website easy to navigate and that the information and help available were useful to you!
HL Team
Excellent telephone communication.
4 August 2026
Reply from Hargreaves Lansdown
Hello David,
Thank you for this positive feedback!
HL Team
So far so good.
I recently transferred my pension to HL. So far I have experienced timely actions and regular updates on progress. It's easy to get through to customer support on the phone and everyone has been very helpful.
28 July 2026
Reply from Hargreaves Lansdown
Hello Mr Davidson,
We're so pleased to hear that your pension transfer has been a smooth process, with timely updates and helpful customer support. It's wonderful to know you've had such a positive experience.
Thanks, HL Team
Solved login problem that I was having
5 August 2026
Reply from Hargreaves Lansdown
Hello Philip,
We're glad we could help resolve your login issue. We appreciate your positive feedback!
HL Team
ISA customer service
My experience with the ISA service was disappointing and very different from the standard of service I have received elsewhere.
What concerned me most was the lack of meaningful service recovery when problems arose. Rather than taking ownership of the issues and working to restore my confidence, concerns had not been properly addressed. Ultimately, this led me to transfer my ISA to another provider.
In contrast, my experience with the SIPP service has been considerably better. The difference in customer service between the two has been so significant that it almost feels as though they are operated by different companies. The SIPP element of HL is 5*
I can only comment on my own experience, but I hope the consistency of customer service across both products is reviewed and improved.
*Updated in reply to your response below*:
I won’t be providing information through trustpilot to pass on to yourselves. If you were truly looking to provide support you should do this through your own service via contact made directly. This has been raised directly with yourselves and ongoing for a year therefore there is no value in me providing duplicate info via this forum but I have reviewed your service on this site to allow others to research and make their own decision on the services you provide.
1 July 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi there,
Thanks for taking the time to share your experience.
We're sorry to hear that your experience with our ISA service fell short of the standards you expected, particularly when concerns were raised and you didn't feel they were addressed in a way that restored your confidence. We appreciate how frustrating that can be.
At the same time, we're pleased to hear that you've had a much more positive experience with our SIPP service and that you've recognised the support provided by that team.
We've reached out via Trustpilot to request some further information so we can look into the issues you've described in more detail. While we understand you've since transferred your ISA elsewhere, we'd still like the opportunity to better understand your experience and see whether there's anything further we can do to help.
Thank you again for taking the time to leave your feedback, and we hope to hear from you soon.
Take care,
HL Team
Disappointed
Disappointed, I'm locked out of my app, the reset link doesn't work, I contacted support, was told I'd get a callback, it never happened. I was going to transfer a large amount to them, having second thoughts now.
5 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi John,
Thanks for taking the time to leave a review.
We're very sorry to hear about your experience. We understand how frustrating it must be to find yourself locked out of the app, have difficulty resetting your access, and then not receive the callback you were expecting.
We've requested some further information via Trustpilot so we can investigate what's happened and work towards resolving this for you. In some circumstances, where additional security checks are required, we may need to send a PIN through the post before access can be restored. However, we'd like to review your specific situation before making any assumptions.
We appreciate you bringing this to our attention and hope you'll respond to our message so we can look into this further.
Thanks,
HL Team
All of my questions were answered to my…
All of my questions were answered to my satisfaction
3 August 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for your review.
We're pleased to hear that all of your questions were answered to your satisfaction. Providing clear and helpful support is something we place great importance on, so it's wonderful to know you had a positive experience with our team.
If there's ever anything else you'd like help with, please don't hesitate to get in touch.
Take care,
HL Team
Urgent message sent on 31st July still…
Urgent message sent on 31st July still no answer on 5th august. Using their secure messages.
Appalling service.
How can anyone rely on them for financial matters.
After 5 days I sent another message asking if they could please reply to the urgent message. Today I finally got an answer saying that they had passed my message on to another team.
Basically no answer yet a week later.
They also sent an email asking me to confirm my details which I replied to immediately and of course have not received any reply to that.
5 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Louis,
Thanks for bringing this to our attention.
We're very sorry to hear about your experience. We appreciate how concerning it can be when you've sent a message marked as urgent and haven't received a response within the timeframe you were expecting.
We've requested some additional information via Trustpilot so we can investigate this further and understand exactly what has happened. Once we can identify your account, we'll be able to review the communication history and look into any delays.
We understand that timely support is particularly important when it comes to financial matters, and we're sorry that your experience has left you feeling let down.
We hope to hear from you soon so we can take a closer look.
All the best,
HL Team
Great customer service keeps me a customer
I've been with Hargreaves Lansdown for a good many years. I am also with one of their main competitors and a few old school providers.
Hargreaves Lansdown have accessible and helpful customer service. Over the last few years I've had to deal with unexpected complexity over my dual citizenship and they've been fast and adaptable to do so. They just delivered a last minute request in record time, for my convenience.
5 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Stephen,
Thank you for taking the time to leave such a thoughtful review and for choosing us for many years.
We're delighted to hear that our team has been able to support you and we've been able to provide clear, responsive service when you've needed it, and we're especially pleased that we could help deliver your recent request within such a tight timeframe.
We really appreciate your continued trust and look forward to supporting you in the future.
All the best,
HL Team
HL used to be really good
HL used to be really good, but it's getting worse and worse. 1. Telephone assistance is appalling; long waits and when you finally get through, the HL person hardly speaks English. It wasn't like that in the old days ( I've been with HL for nearly 20 years), when you got instant phone help from intelligent English people. 2. It's also got worse when you message them; they give you only half an answer, so you have recontact them to get the info you need - another indication of the declining quality of the staff. HL's fees are the highest in the business, so why can't they afford decent people? Answer: they can afford decent staff, but someone high up is milking the profits - to the detriment of their clients. I've got four accounts for members of my family, so I'm going to close them all.
5 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Anthony,
Thank you for taking the time to share your experience.
We're sorry to hear that your recent interactions with us have left you feeling disappointed, particularly as you've been a client for nearly 20 years. We appreciate how frustrating it can be when you're kept waiting to speak with us or don't receive the level of support and clarity you expect when getting in touch.
We've requested some further information via Trustpilot so that we can investigate the concerns you've raised in more detail. Once we're able to identify your account, we'll review your recent experiences and the communication you've had with us.
We recognise the strength of feeling in your comments and are sorry that your experience has led you to consider closing your family's accounts. We'd welcome the opportunity to better understand what's happened and address any outstanding concerns if possible.
Thank you again for bringing this to our attention, and we hope to hear from you soon.
Take care,
HL Team
A digital service that requires a phone call
I use HL for my SIPP and also put some money into their Active Savings service. Now I need to withdraw a few thousand pounds. HL says I must add a nominated bank account, so I follow their online instructions. The website then tells me that this cannot be done online and that I must call them. I call, only to be told that the phone service is unavailable too. Apparently, at 5:45 pm on a weekday, nobody can help and there is no way to do it online. Some digital service this is. Taking the money was easy; getting it back is another story. Welcome to banking, 1998 edition.
::::Additional comment following HL’s reply::::
HL’s reply adds nothing useful. It simply confirms my original point: if their online system fails, your only option is to call during their Helpdesk opening hours. I called the following day, waited about ten minutes while listening to jazz, and then spent another 15–20 minutes on the phone. After completing the security checks, I repeated the same online steps while the adviser stayed on the line. Apparently, something was unlocked at their end, and the operation finally worked. So, if you work normal hours, you can spend a good part of your lunch break sorting this out — if you are lucky. Alternatively, try to catch their three-hour Saturday window. A digital service, provided you have time to phone them.
4 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Elija, thank you for taking the time to leave your feedback.
We're sorry to hear that you were unable to add your nominated bank account online. We understand how frustrating this must have been, particularly when you were then unable to reach us during our Helpdesk opening hours for further assistance.
When bank account details are submitted through our website, we carry out a Confirmation of Payee check instantly. If this check is unsuccessful, for example due to a name mismatch or because we have been unable to fully verify your details on our system, you'll be asked to contact us so that we can complete the verification process over the phone and provide any additional guidance that may be needed.
We appreciate that having to call us can be inconvenient, especially when our opening hours don't fit around your schedule. Our Helpdesk is available from 8:00am to 5:00pm Monday to Friday and from 9:30am to 12:30pm on Saturdays.
We have requested further information via Trustpilot so we can ensure you have received guidance to add your nominated bank account. Thanks, HL Team.
HL New phone App
HL have spent a lot of time and money changing the phone App only to make it far less user friendly and more time consuming to use, please give me my old app back. You now have to make several key presses to achieve what could previously have been done with one, the Overview page is a waste of time and they have created two pages to do what was previously done with one. If the total value of the fund, total gain and daly gain where at the to of the investment page and did not disappear when you scroll down, there would be no need for the Overview page. They have also taken away the total holding and initial cost tab. For this information you now have to dig into each share. The Option tabs now also disappear when you scroll down so you have to keep scrolling back to the top of the page to change from value to market price. PLEASE GIVE ME MY OLD APP BACK
It was pointless sending you a review of your APP since nothing anyone says is going to get you say you have made a mistake in the changes you have made. If you think that leaving your customers to get on with it will mean that they will just get used to it you are wrong. I use this APP many times every day and the more that I use it the more frustrating it is and the moor flaws I find in it. I suppose this just one more reason why I should move my account.
4 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Thank you for taking the time to leave your feedback.
We're sorry to hear that you're unhappy with the recent changes to the app. We appreciate that not every update will suit every client, and we value you sharing your views with us.
The changes were made in response to feedback we had been receiving from clients over a considerable period of time, and the new layout was designed to improve the overall experience and make key features easier to access. However, we understand that some clients preferred the previous design and may find the changes frustrating.
While we're unable to please everyone, feedback such as yours is important and helps us understand how the changes are being received. Thank you for taking the time to share your comments with us. Thanks, HL Team.
Hideous experience!!
Hideous experience!!
Created account or 3 kids. Spent a whole month, many phone calls, emails, messages... many , many reset PIN numbers.. and they even locked down the account because the person who created it logged i.. They policed us in our own home! so furious!!
4 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Daz,
Thank you for taking the time to leave your feedback.
We're very sorry to hear about the difficulties you've experienced when trying to open Junior ISAs. We completely understand how frustrating it must be when what should be a straightforward process turns out to be more complicated than expected, especially when you're trying to get accounts set up for your family. This is not the experience we want for any of our clients.
When a Junior ISA is opened, the registered contact agrees to the terms and conditions, which state that only they can access the account. This requirement is in place to help keep the account and the child's investments secure. If we're made aware that someone who isn't the registered contact has access to the account, we'll contact the parent or guardian and ask them to update their login details.
We appreciate that families often want to manage or view accounts together, and there are alternative ways to do this. For example, our Linked Accounts feature can provide viewing access to a third party while ensuring the account remains secure and compliant with the account terms.
We apologise again for the experience you've had and thank you for bringing it to our attention. We have requested further information via Trustpilot so we can ensure you are back on track and able to manage the Junior ISA's. Thanks, HL Team.
excellent help line
Have had the need to seek advice on a number of occasions recently when moving money between accounts.The wait to speak to a real person ! was short and the agents concerned were cheerful and helpful
3 August 2026
Reply from Hargreaves Lansdown
Hi Dudley,
Thank you for your review.
We're delighted to hear that, when you've needed support, you've been able to get through to our team quickly and receive helpful assistance. Providing clear and friendly service is something we work hard to deliver, so it's great to know that's been your experience.
Take care,
HL Team
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