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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and appreciated timely updates regarding their deliveries. Several people were pleased with the quality of the garments, often noting that items looked classy and were true to the images online, fitting well and being comfortable. However, some people were dissatisfied with the product quality and sizing, reporting that items were not as described, poorly made, or significantly smaller than expected. There were also concerns about delivery times, with some experiencing long waits or incomplete orders. A notable number of customers expressed strong dissatisfaction with the return policy, finding it non-existent or difficult to navigate, especially when receiving incorrect or low-quality items.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. While some reviewers praised the... See more

Quality

People report ambiguous experiences with quality. Many customers express disappointment, citing poor material... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Some customers praise the super fast and speedy... See more

Order

Consumers have mixed experiences with orders. While some reviewers report quick delivery, ease of ordering,... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers report that the company does not... See more

Based on these reviews

Rated 4 out of 5 stars

The order took longer than expected to arrive. I ordered a small. The blouse is elegant and fits well. The pants are too small (I'm 5'6" and 130 lbs.) but hopefully they will fit when I lose 10 lbs... See more

Rated 5 out of 5 stars

Ordering and delivery was straightforward. The dress I bought fits to size beautifully (I’m size 10). Very flattering to the figure even though I don’t have much of a waist. Product far better... See more

Rated 5 out of 5 stars

I was updated in relation to my delivery. Both dresses that I ordered reflected the images in the website and each fitted well in accordance with size. Quality was better than expected and the dress... See more

Rated 5 out of 5 stars

Matt was an amazing help in supporting my choice of changing my car. His knowledge and conviction of the car made the choice inevitable. He’s a great asset to the team at BMW Bridgwater. Thank you

Rated 5 out of 5 stars

ordering was hassle free, the delivery was a bit longer than expected and the garment was great, no complaints everything was great even though it did take longer to arrive.

Rated 1 out of 5 stars

Received my garment after 10 days or so (which is fine) unpacked it to find absolutely terrible quality and execution nothing at all like what I’d ordered online. 4 sizes smaller than their size guide... See more

Rated 1 out of 5 stars

I'm very dissatisfied with this company and would definately not use them again nor recommend them. The clothes took a very long time to arrive and the sizing was terrible - one item far too small fo... See more

Rated 5 out of 5 stars

Customer service was very good replied very quickly had to wait quite a while for delivery but the jacket was worth the wait

Rated 5 out of 5 stars

My order was delivered in good time and I was delighted with the two items which fitted perfectly and were exactly as I imagined

Rated 1 out of 5 stars

Honestly, as great as the images may look online don't buy from this company. The quality is rubbish and the product delivered doesn't go even close to what you think you're buying. The returns proc... See more

Rated 5 out of 5 stars

Received my parcel. One item was out of stock and I was refunded . Thank you for good service. It’s more than 2 years that I order from Hlelu and I’m very satisfy.

Rated 1 out of 5 stars

I put my order in on the 1st of September and 28 days later still nothing. Apparently my items (2 dresses) still hasn't been shipped. The last email I received stated that my items has been shipped bu... See more

Rated 2 out of 5 stars

I ordered two dresses and so far only one has arrived. Communication was poor. I made my order but had no confirmation of the order though my money was debited from my account. There has been no commu... See more

Rated 5 out of 5 stars

Thank you for delivery on time Although l believe l paid twice for delivery unfortunately Kathy

Rated 1 out of 5 stars

Don’t buy from here. Took weeks to receive the purchases. When I tried to look up the tracking status, my browser said it was a suspect website and I was afraid to go further. The service e... See more

Rated 5 out of 5 stars

I received my 2 dresses in good time. They both fit me well and look very nice on. I will feel confident to purchase more items from Hlelu in future.

Rated 5 out of 5 stars

presenting the goods and sizes in realistic manner ; timely informing about the shipment status

Rated 5 out of 5 stars

The communication level and delivery time, the quality of one top wasn’t how it showed on the picture was very disappointing as the picture showed denim instead the reality was just a blue material.

Rated 3 out of 5 stars

The material for the dress is beautiful! However, it was way too small on tne top. Nice and summery..... Lined nicely too. Unfortunately it did take 2 weeks for it to arrive. I meant everything I... See more

Rated 1 out of 5 stars

Shopping was great and all the clothes advertised are beautiful but what you get is an absolute waste of my money. Very cheaply made , the material, print and color us not what us advertised. I sent... See more

Rated 1 out of 5 stars

Package arrived quickly and quality it good however the picture showed a (Champagne) golden silky fabric but what arrived was a pink shirt in the same fabric. I contacted them to advise they h... See more

Rated 1 out of 5 stars

Extremely poor quality of material and design. The arm holes in the dress I ordered were two different sizes!! Do not order from this company or you will be wasting your money.

Rated 1 out of 5 stars

I have yet to receive my order from this company and it is has been over a month . Cannot get onto their service or help page . Very disappointed

Rated 2 out of 5 stars

Just got a dress from Hlul for an upcoming wedding. The site talked about the quality of their products, and I fell for it. I paid £46.00, supposedly reduced from £67.00. It looks like a cheap knock-o... See more

Rated 1 out of 5 stars

Horrendous. They do not accept returns. The clothes I ordered were way too small and so cheap looking. Paid over 100euro for two items. I tried to return amd customer service said the best they could... See more

Rated 1 out of 5 stars

Not a good company. They say they are london based! They are not! They have a returns and refund policy is not as stated. They do not do returns but offer you a very low figure to keep the article. Th... See more

Rated 4 out of 5 stars

The dress were as described. The navy blue dress is really long on me but it’s fine.

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY I ordered 2 dresses, both small. When they arrived one fitted well but the other was tiny. I asked for a refund and was offered a 10$ refund against a dress that cost 65$

Rated 1 out of 5 stars

Item not what was in the photo sizing a lot smaller and then no refund provided only give $5 to keep it out of a $150 dress! DO NOT use this company!! Delivery took months!


3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 1 out of 5 stars

BUYER BEWARE

Received my garment after 10 days or so (which is fine) unpacked it to find absolutely terrible quality and execution nothing at all like what I’d ordered online. 4 sizes smaller than their size guide. Requested a refund immediately and went into a negotiation to get my refund. They asked me to keep the garment I denied and they gave me an address to ship it back to in Dubai. I did not feel comfortable after several emails back and fourth in sending it back and them actually refunding me upon receipt. So I reluctantly agreed to a refund of $38 from $82 that I’d paid to get something back at the very least. It’s an absolute scam. They are unethical in their business practice and you do not get what you pay for. **BUYER BEWARE**

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Yet another scam clothing company

Honestly, as great as the images may look online don't buy from this company. The quality is rubbish and the product delivered doesn't go even close to what you think you're buying. The returns process is non existent. After many emails I did get a small proportion of my money back but not much. Their rubbish items aren't even worth donating to charity shops. Don't be tempted. Don't buy from Hlelu. Ever!!!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Received my parcel. One item was out of stock and I was refunded . Thank you for good service. It’s more than 2 years that I order from Hlelu and I’m very satisfy.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM++++++

I put my order in on the 1st of September and 28 days later still nothing. Apparently my items (2 dresses) still hasn't been shipped. The last email I received stated that my items has been shipped but thracking number is not in the system yet. I really dont like when they look at me like I am stupid.I gave them an option to send a tracking number in an hour or give my money back. Since no email received and they are silent. Please do NOT order or use their website. They are one of the biggest SCAM and I am reporting them to Ombudsman.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free experience

ordering was hassle free, the delivery was a bit longer than expected and the garment was great, no complaints everything was great even though it did take longer to arrive.

2 September 2025
Unprompted review
Rated 4 out of 5 stars

Delayed shipping

The order took longer than expected to arrive. I ordered a small. The blouse is elegant and fits well. The pants are too small (I'm 5'6" and 130 lbs.) but hopefully they will fit when I lose 10 lbs.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

I'm very dissatisfied with this company…

I'm very dissatisfied with this company and would definately not use them again nor recommend them. The clothes took a very long time to arrive and the sizing was terrible - one item far too small for a medium and one item far too large. There is no returns policy at all and I have only been given $22 refund from a $110 order and they will not consider any compromise.
Do not use this company

13 August 2025
Unprompted review

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