We attended an album signing for the Damned which was held inside the Bullring’s HMV. However, due to unforeseen circumstances there was a delay due to the band getting held up in traffic. The staff... See more
Company replied
Location
Switch locationMSU2A, Bullring, B5 4BE Birmingham, GB
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See what reviewers are saying
The gentleman in the Birmingham store looked up availability when not in store and checked the cost benefit against individual series. He explained it would be four to five days and they could hold it... See more
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I visited Birmingham central hmv while just generally browsing. I found the store clean, organised with plenty of choice. My daughter loved it. The staff are lovely. I will definitely drop by again ne... See more
Company replied
Attended an artist album release signing at Birmingham Bullring. It was super easy to collect my pre-order and queue up for the signing. Made another purchase after and the young female colleague on t... See more
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 27 best companies in T-shirt Shop
About hmv (UK) - Birmingham Bullring
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
MSU2A, Bullring, B5 4BE, Birmingham, United Kingdom
4.7
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ordered cd was delivered on date and…
Ordered cd was delivered on date and picked up from hmv birmingham
Really aesy
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from hmv (UK) - Birmingham Bullring
Hi Roman
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pretty cool to get a Ltd edition wire…
Pretty cool to get a Ltd edition wire cd
Good smiley experience from hmv staff
Left happy 😊
24 June 2026
Reply from hmv (UK) - Birmingham Bullring
Hello Paul
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Birmingham Bullring
Hi John,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering/collection stress free
Easy to purchase online, arrived on time and collection was easy 👍
20 June 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Got most of the back catalogue of…
Got most of the back catalogue of artists and I can usually get CDs on order so a good service
20 June 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Deb
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Carl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and collect delivery
Click and collect delivery - quick, easy and always helpful staff in bullring
16 June 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Jodie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pleasantly simple ordering at counter…
Pleasantly simple ordering at counter abd collecting a few days later
11 June 2026
Reply from hmv (UK) - Birmingham Bullring
Hi ANON
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Edward
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered an Lp and it was there to…
Ordered the new Paul McCartney Lp and it was there to collect as the e mail stated,
Staff in store was polite and on the ball to make sure I had everything I needed.
HMV staff at the bullring are welcoming and so helpful.
10/10 to staff
30 May 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Mr Lowe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Birthday gift
It was extremely easy to order the record, delivery was very quick and free from royal mail. Arrived within 48 hours of ordering
28 May 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Went to the office store for the Robyn…
Went to the office store for the Robyn album signing they managed to queue perfectly and handle the customers even though the artist was running late communication was effective and the security staff were friendly and checked in on everybody
29 March 2026
Reply from hmv (UK) - Birmingham Bullring
Hi stephen
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
good customer service
20 May 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great experience, amazing customer service. Special thanks to James for helping find the colour of headphones that I wanted online when they didn't have them in stock.
2 May 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Bethan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent. . ✨
Excellent service from when I ordered up until I went into the store to collect my order. The lady was nice. She had dark hair, glasses and a great sense of humour! Just what you need after the extortionate parking charges!
Thank you! ✨
10 May 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Tasha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Daniel,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Ryan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful store workers & communication.
The gentleman in the Birmingham store looked up availability when not in store and checked the cost benefit against individual series. He explained it would be four to five days and they could hold it to collect for a week or so. It all went smooth including communication by emails.
25 April 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Maureen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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