Your staff were very helpful and polite. They kindly showed me how to open my box without once getting frustrated. My order came in quickly. Also the people at your customer service office again were... See more
Company replied
Location
Switch locationUnit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
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See what reviewers are saying
Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected! (Royal Mail could have been quicker, but did deliver after a weekend)
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Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... See more
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Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... See more
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Company details
- #45 of 60 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Bluewater
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, United Kingdom
4.8
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from hmv (UK) - Bluewater
Hi Mr Wilson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bluewater
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bluewater
Hi nadine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful as ever
The shop staff as ever are a delight
Helped me with ordering and picking up a click and collect order
17 March 2025
Reply from hmv (UK) - Bluewater
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bluewater
Hi Adele
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Eliza at the Bluewater store was very…
Eliza at the Bluewater store was very helpful finding an astronomy DVD on line which I wanted to order. Good communication from HMV about delivery via email. Very good service.
5 March 2025
Reply from hmv (UK) - Bluewater
Hello Geraldine
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Bluewater store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
The young lady Tillie who served me…
The young lady Tillie who served me today was a really nice experience friendly polite and helpful nothing was to much trouble, Thank you
26 February 2025
Reply from hmv (UK) - Bluewater
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Bluewater HMV
I ordered a DVD at Bluewater HMV and the staff were excellent and extremely helpful and polite.
PLEASE PASS ON MY APPRECIATION
2 February 2025
Reply from hmv (UK) - Bluewater
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Store in Bluewater
Went to HMV in Bluewater. What a busy place. But two employees were so helpful---Lucy found the artists I wanted and Colin on checkout went the extra mile when he spotted one of the cd cases was cracked. It was my 77th birthday so it was most enjoyable sorting through thousands of vinyls and cds. I can recommend spending an hour or so in this store. Amazing choice throughout.
9 February 2025
Unprompted review
Reply from hmv (UK) - Bluewater
Hello Nigel
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Bluewater store and the colleagues you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
I was kept informed and staff at…
I was kept informed and staff at Bluewater were friendly and efficient.
11 February 2025
Reply from hmv (UK) - Bluewater
Hi Janice
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Gavin & Stacey finale dvd
Picked up my dvd parcel arrived pretty quickly couldn’t be more happy thank you
7 February 2025
Reply from hmv (UK) - Bluewater
Hello Samantha
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bluewater
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Knowledgeable staff
Great selection. Knowledgeable staff. Hope they survive the rise and fall of the subscription services.
3 February 2025
Reply from hmv (UK) - Bluewater
Hi Jonathan
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bluewater store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Swapping a CD
There was no problem swapping the CD I had ordered failing to notice that the double CD was in face a CD and a DVD. When u explained the problem I. e I didn’t possess a DVD player I was able to do an in store exchange. Excellent service
30 January 2025
Reply from hmv (UK) - Bluewater
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bluewater
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. I was very grateful for their assistance.
29 January 2025
Reply from hmv (UK) - Bluewater
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl storage
Speedy delivery, boxed and packaged well. Excellent vinyl storage case.
16 January 2025
Reply from hmv (UK) - Bluewater
Hi Mr Flanagan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
Very helpful staff, quickly ordered a copy of Air America for me in store to be picked up at a later date.
6 January 2025
Reply from hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bluewater
Hello Jennifer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Cheers Colin!
Awesome service in store thank you Colin! Knew exactly what to do and how to get my purchase to me, only let down was I was told 2 to 3 days to get to me and it came over a week later
27 December 2024
Reply from hmv (UK) - Bluewater
Hello Thomas
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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