The staff in the Bournemouth store were very helpful and friendly. I'd initially travelled to the store to purchase a record but the record wasn't in satisfactory condition so they order a fresh copy... See more
Location
Switch location5/6 The Avenue, Commercial Road, BH2 5RP Bournemouth, GB
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See what reviewers are saying
The staff are really amazing people they help u when u need them to look for something that u want or will get . They understand special needs hmv is a great shop to feel relaxed I love it at this... See more
Company replied
The reason why I rate it 4 stars is that I am a funko pop collector and I am a big fan of xxxtentaction and they have little amount of CDs that are sung by him. And I think you should put a few more... See more
Company replied
Ordered a CD - arrived within 2 days in good condition, faster than they advertised. Staff was very helpful and super friendly throughout, nothing to complain about.
Company replied
Company details
- #46 of 61 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Bournemouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
5/6 The Avenue, Commercial Road, BH2 5RP, Bournemouth, United Kingdom
4.7
Excellent
149 reviews
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Easy to order
I found what i wanted , ordered it easily and it came within a few days .
10 September 2024
Reply from hmv (UK) - Bournemouth
Hi andy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bournemouth
Hi Shaun
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bournemouth
Hi Hannah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bournemouth
Hi Belinda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bournemouth
Hi Francesca
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Not well stocked stores
Had to order an album to arrive which wasn't in the local store which isn't that well stocked.
6 July 2024
Reply from hmv (UK) - Bournemouth
Hello Alan,
Thanks for leaving a review. We pride ourselves on the range and variety of items that we offer our customers so we were sorry to hear that you didn't find what you were looking for. When these items are out of stock, we offer hmvDelivers orders, as you had utilised, in order to get this to you.
Good service all around
No problems ordered what I wanted and arrived in time advised timescale to local store.
Good customer service received.
Thank you.
29 June 2024
Reply from hmv (UK) - Bournemouth
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Member of staff remembered me from a…
Member of staff remembered me from a previous visit and item I was after.Although item now not available now he made the suggestion he could order,all done very quickly. Thank you.
6 June 2024
Reply from hmv (UK) - Bournemouth
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bournemouth
Hi Mr Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order in Shop And Collect in shop
It’s a Great experience being able to order a Product in the HMV shop and then have it delivered to the same shop.
This makes life very easy for me because I live locally-The staff could not have been more helpful-Excellent service.
28 May 2024
Reply from hmv (UK) - Bournemouth
Hi Gareth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
David @ Bournemouth store always gives…
David @ Bournemouth store always gives service with a smile
19 May 2024
Reply from hmv (UK) - Bournemouth
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Store
Exclusive items to HMV plus a vast range of music etc. Fast shipping of an order. You can rely on HMV a great company
1 May 2024
Reply from hmv (UK) - Bournemouth
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bournemouth
Hi Alasdair
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and I…
The staff were very helpful and I managed to get what I wanted.
11 February 2024
Reply from hmv (UK) - Bournemouth
Hi Mary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :)
Quick and pleasant staff
Quick and pleasant staff - I collected an internet order which was found quickly and with absolutely no fuss.
19 January 2024
Reply from hmv (UK) - Bournemouth
Hi Nancy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Best media store
I always use hmv when I buy music or films. They are good on pre orders and have a good selection of back catalogue material too. They send emails to confirm purchases and for tracking. Best media store.
3 January 2024
Reply from hmv (UK) - Bournemouth
Hi Katrina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering a record
Chap in the shop did exactly what he said he was going to do in ordering a record for me. No hassles, no problem!
2 January 2024
Reply from hmv (UK) - Bournemouth
Hi Lee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A brand you can trust
Easy to order online and collect at store. The staff in Bournemouth were welcoming and helpful.
18 December 2023
Reply from hmv (UK) - Bournemouth
Hi Katrina
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I received an email saying it has been…
I received an email saying it has been dispatched which said I'd get another email when it was ready for collection. Since I didn't receive another email I accepted that I wouldn't be able to get it before Christmas. I still haven't received another email, but having logged into my account it says it's ready for collection. So has it been ready this whole time and I could have got it before Christmas?
27 December 2023
Reply from hmv (UK) - Bournemouth
Hi Nathan
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused.
Kind regards
HMV Customer Service
The store assistant was very polite,helpful,he checked the shop stock found that they did not have the dvd in the store,he then was able to order me the dvd and he offered to have it straight to my home address,
16 December 2023
Reply from hmv (UK) - Bournemouth
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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