I had a great customer service experience today when I went shopping for bluerays in Churchill Square and i was served by a member of the staff called Frank. He was very assertive, very approachable... See more
Company replied
Location
Switch locationUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
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See what reviewers are saying
Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... See more
Company replied
The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... See more
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My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... See more
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Company details
- #45 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Brighton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, United Kingdom
4.8
Excellent
330 reviews
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Reply from hmv (UK) - Brighton
Hi Jackie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hi Frank
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service & extremely…
Excellent customer service & extremely professional helpful staff.
2 November 2024
Reply from hmv (UK) - Brighton
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful with finding kpop albums
Helpful with finding kpop albums. Needs more varied albums
4 November 2024
Reply from hmv (UK) - Brighton
Hello,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
We look forward to proving you with more varied albums soon!
Don't pre-order!
I won't pre-order music again from HMV. My CD arrived in store for collection the day after the national release so I could have just walked into the store and bought it the day before!
30 October 2024
Reply from hmv (UK) - Brighton
Hello,
Thank you for your feedback.
We are sorry to hear that this arrived later than expected. Whilst we do aim for new release items to arrive for the release date there can be unforeseen factors which cause delay but we will always do our utmost to make you aware of this. Thank you for your patience and we hope you enjoy your purchase.
Reply from hmv (UK) - Brighton
Hi Phil,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic quick service using Click & Collect.
Fantastic quick service from ordering in store as Click & Collect notification via email. Would recommend. Cheers
20 October 2024
Reply from hmv (UK) - Brighton
Hi Clifford
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Brighton
Hello Emma
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Always well treated
Always well treated, offers for 4K and Blu-ray are great but unfortunately there is a bit too much junk/ toys / funky merch for kids that has reduced the selection in-store
16 October 2024
Reply from hmv (UK) - Brighton
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hi Trevor,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The man behind counter took my name…
The man behind counter took my name then had to really look for the record I ordered click and collect, he was really patient did not try to fob me off, he was polite and asked my name again and then produced the record A1c5 stars
11 October 2024
Reply from hmv (UK) - Brighton
Hi Oliver
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Brighton
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hi Penny
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hi Cherise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Brighton
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Brighton
Hi Colin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The gentleman who served me was very…
The gentleman who served me was very quickly check my request in the computer and found what I want and explain to me that he can order the film I asked for because is not in the shop stock. And he explain to me everything in good manners and he said any think else I can help you with
Then he said have nice day and see you soon. I was impressed.
27 August 2024
Reply from hmv (UK) - Brighton
Hi Eissa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Brighton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hi Emma-Jayne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Brighton
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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