I found the service from HMV very prompt and precise with my purchase. I orded it on the 9th August and it was ready to collect on 14th August which was excellent. The emails i got from the store were... See more
Company replied
Location
Switch location24 / 26 Broadmead, BS1 3HA Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
HMV has always been there, long after VirginMegaStore, or Tower Records, & they have served me brilliantly for 40 years: now i can't get out as much, they always deliver pre-orders, or new orders on t... See more
Company replied
You have to love HMV. They may not have the credibility associated with a couple of their less mainstream rivals, but they've managed to keep on doing what they do well for so long now that to me at... See more
Company replied
Hmv bristol city centre store has a excelent aray of movies etc. The way the store helped me order the new mortal kombat 2 on dvd before it was released earlier this week was amazing they done a aw... See more
Company replied
Company details
- #49 of 63 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #3 of 4 best companies in DVD Shop
- #21 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Bristol Broadmead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
24 / 26 Broadmead, BS1 3HA, Bristol, United Kingdom
4.8
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Bristol Broadmead
Hi Lucy
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A very good store
On my visit to HMV today I found a good selection of CDs, and I found exactly what I was looking for. The staff were helpful too, my visit here was very pleasant.
12 July 2024
Unprompted review
Reply from hmv (UK) - Bristol Broadmead
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Bristol Broadmead
Hi JB
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful and patient staff helped…
Really helpful and patient staff helped me find the album I wanted.
Easy to order and it arrived safely.
5 July 2024
Reply from hmv (UK) - Bristol Broadmead
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Well informed staff
The young ladies in both store I have been in Plymouth and Bristol were very informative as well as being helpful.
2 July 2024
Reply from hmv (UK) - Bristol Broadmead
Hello Keith
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Very good ,and helpful and informative…
Very good ,and helpful and informative members of staff and excellent customer service knowledge of products
28 June 2024
Reply from hmv (UK) - Bristol Broadmead
Hi Claire
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering a record not stocked in store.
When I enquired about a record you didn't stock, the assistant offered to order it for me using click and collect. The record came into store in a couple of days. This was very efficient.
1 July 2024
Reply from hmv (UK) - Bristol Broadmead
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi Martyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service.
13 June 2024
Reply from hmv (UK) - Bristol Broadmead
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The lady in the store was very helpful…
The lady in the store was very helpful to my son who is autistic and wanted a CD with a particular cover. The lady showed him where the CDs were kept but unfortunately they did not have one in the store so she offered to look on their system for him. When checking the system yes they had the CD in the cover he wanted. Unfortunately when the CD arrived it was not the cover he or the lady thought it would be. Apparently there was a special 10th Anniversary cover and he was sent the normal cover.
3 June 2024
Reply from hmv (UK) - Bristol Broadmead
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Excellent service
Excellent service. Friendly and informative staff who always take an interest in my sometimes unusual requests and do their best to trace things for me.
30 May 2024
Reply from hmv (UK) - Bristol Broadmead
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing service from Phoebe 😊
I had an amazing experience at HMV Bristol and I would like to thank Phoebe for her amazing customer service skills and knowledge of the products in store! She also kindly gave my brother a poster of his favourite game so that made his day 😊
31 May 2024
Unprompted review
Reply from hmv (UK) - Bristol Broadmead
Hello Ștefania
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this on to the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Always very efficient and trustworthy
Always very efficient, and Ultra reliable. Why? Go anywhere else.👍
29 May 2024
Reply from hmv (UK) - Bristol Broadmead
Hi R.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hi good delivery service thanks
13 May 2024
Reply from hmv (UK) - Bristol Broadmead
Hi william
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The item arrived one day before the…
The item arrived one day before the actual release date which is quite rare, therefore that is a bonus for me. I’m very happy with the experience. 10/10. 😊👍
1 May 2024
Reply from hmv (UK) - Bristol Broadmead
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Where’s my order?
Where’s my order?
What a diabolical service?….not received yet,and had not one ounce of communication explaining why
💩 💩
30 April 2024
Reply from hmv (UK) - Bristol Broadmead
Hello,
We're sorry to hear of the delay with your order reaching the selected store for collection; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving and your item should be with you shortly. The store in question will send a 'ready to collect' email to you once this has arrived.
Thanks for getting in touch and letting us know about this matter.
HMV obtained the two dvds I was looking…
HMV obtained the two dvds I was looking for. They arrived in the shop very quickly and I have collected them.
Very pleased thank you .
27 April 2024
Reply from hmv (UK) - Bristol Broadmead
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Death Song Book cd and vinyl order.
The assistant was very helpful and made the purchase a pleasant one.
26 April 2024
Reply from hmv (UK) - Bristol Broadmead
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.