Would give 5 stars but gift card has to be used Instore for online order . Staff and delivery were excellent
Location
Switch locationUnit 269, The Glades Shopping Centre, BR1 1DN Bromley, GB
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See what reviewers are saying
Shop assistant was very helpful, polite & respectfull. Assisted me with a new order I wanted to place & dealt with the order I was collecting efficiently & quickly. Excellent series provided
Company replied
Again I have ordered online and used the click and collect service and been very happy with the service I've received. The package was delivered in pristine condition just as if I had brought it from... See more
Company replied
Pretty painless experience ordering online and getting my items sent to my local branch as I likely would have been away from home around delivery time. Happy with purchases and pickup experience in s... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #20 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Bromley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 269, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
4.7
Excellent
291 reviews
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Would give 5 stars but gift card has to…
Would give 5 stars but gift card has to be used Instore for online order . Staff and delivery were excellent
7 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from hmv (UK) - Bromley
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy to order in store and…
Quick and easy to order in store and delivered to my house
23 July 2026
Reply from hmv (UK) - Bromley
Hi Bernard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order came really quick (2 days)
26 July 2026
Reply from hmv (UK) - Bromley
Hello Kevin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Shop assistant was very helpful
Shop assistant was very helpful, polite & respectfull. Assisted me with a new order I wanted to place & dealt with the order I was collecting efficiently & quickly.
Excellent series provided
23 July 2026
Reply from hmv (UK) - Bromley
Hi Stephan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy again
Again I have ordered online and used the click and collect service and been very happy with the service I've received. The package was delivered in pristine condition just as if I had brought it from the store.
21 July 2026
Reply from hmv (UK) - Bromley
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bromley
Hi RAYMOND
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Regarding my telephone conversation…
Regarding my telephone conversation regarding my resent CD order with HMV, the staff at Bromley were really helpful and understanding
12 July 2026
Reply from hmv (UK) - Bromley
Hi Edward
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bromley
Hi Jason,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sales advisor was very helpful.
24 June 2026
Reply from hmv (UK) - Bromley
Hi Richard,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not many places sell CDs these days
Not many places sell CDs these days, but thankfully HMV do. The website said the CD I wanted was available via click and collect, but when I called the store I was told the option was not available as the CD was in high demand. Luckily they had it when I went to the store.
23 June 2026
Reply from hmv (UK) - Bromley
Hi Raj,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Easy to order online for store pickup
Easy to order online for store pickup. Helpful and professional staff
16 June 2026
Reply from hmv (UK) - Bromley
Hi Ian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The dvd box set I purchased from the…
The dvd box set I purchased from the Bromley store website I really wanted it so badly and I received it from the store. Very nice and accommodating staff
6 June 2026
Reply from hmv (UK) - Bromley
Hi Marcus
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great choice of blu ray movies,
9 June 2026
Reply from hmv (UK) - Bromley
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Bromley
Hi Hannah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Super service
Went in store to find some vinyls for my sons birthday, unfortunately they had no stock.Lovely young lady ordered them in-store for me and i collected them today. The staff in the Bromley branch are always very friendly and helpful.
9 June 2026
Reply from hmv (UK) - Bromley
Hi Natalie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reasonable delivery schedule
Reasonable delivery schedule , no charge for the delivery and item received had been securely packaged happy with the in store experience
26 May 2026
Reply from hmv (UK) - Bromley
Hello David
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
LP ordered instore for home delivery
LP found easily though I couldn't remember title and prompt and friendly service with a bit of banter
12 May 2026
Reply from hmv (UK) - Bromley
Hi Andrew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thankyou very good service and…
Thankyou very good service and quality of service very good delivery
18 May 2026
Reply from hmv (UK) - Bromley
Hi Gennaro,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bromley Contingent
Purchased online.
Picked up in store (Bromley: The Glades).
Great service, as always.
Many thanks 😀
16 May 2026
Reply from hmv (UK) - Bromley
Hi Nick,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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