All good. Prices for most items great. Tend to order online, as not near store, but do get orders delivered there to pick-up due to working hours. Just wished they could deliver in one go, if ord... See more
Company replied
Location
Switch locationUnit 269, The Glades Shopping Centre, BR1 1DN Bromley, GB
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See what reviewers are saying
Email stating item would be in store earlier than expected was wrong. Staff in store (Bromley) were excellent on both days that I called in to collect my order, very helpful & went above & beyond to... See more
Company replied
Our granddaughter requested a limited edition vinyl album, but online it was not available. Went into HMV in Bromley, asked the fella behind the counter for this specific album and within 5 minutes... See more
Company replied
Pretty painless experience ordering online and getting my items sent to my local branch as I likely would have been away from home around delivery time. Happy with purchases and pickup experience in s... See more
Company replied
Company details
- #48 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #3 of 5 best companies in DVD Shop
- #19 of 25 best companies in Record Shop
- #23 of 33 best companies in Home audio shop
- #16 of 27 best companies in T-shirt Shop
About hmv (UK) - Bromley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 269, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
4.7
Excellent
270 reviews
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I was served by Cam (270).
i was served by Cam (270).
He was very polite and friendly and although the store was busy he searched to find the item i was looking for. He was very engaging and pleasure to talk to. Great asset to the store.
19 April 2026
Reply from hmv (UK) - Bromley
Hi Antonina
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores, and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much, and we hope to see you again soon :-)
Great customer service
Friendly, helpful and knowledgeable staff, great customer service.
21 April 2026
Reply from hmv (UK) - Bromley
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good customer service pilot workers…
Good customer service pilot workers stuff amazing experience
19 April 2026
Reply from hmv (UK) - Bromley
Hello Perry,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great Click & Collect service
Great staff at the counter dealing with my Click & Collect. Stars to do business with.
13 April 2026
Reply from hmv (UK) - Bromley
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bromley
Hi Anonymous
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
At the collection point the cashier was…
At the collection point the cashier was very polite and helpful
7 April 2026
Reply from hmv (UK) - Bromley
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered LP delivered to shop only took…
Ordered LP delivered to shop only took 3 days. Very pleased
4 April 2026
Reply from hmv (UK) - Bromley
Hi Ann
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service
3 April 2026
Reply from hmv (UK) - Bromley
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bromley Store Great. Online small issue.
All good. Prices for most items great. Tend to order online, as not near store, but do get orders delivered there to pick-up due to working hours.
Just wished they could deliver in one go, if ordering multiple items.
Also, if they kept updated stock items, as sometimes place order, and its then out of stock / takes weeks to turn-up or cancelled.
7 March 2026
Reply from hmv (UK) - Bromley
Hello Nick
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I shop in bromley hmv
27 March 2026
Reply from hmv (UK) - Bromley
Hi Roy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Happy with my recent purchase
Happy with my recent purchase, three albums for £66.00 is a good deal, delivery was quick to the store and the click & collect process was simple.
30 March 2026
Reply from hmv (UK) - Bromley
Hi Flavio
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Shit just shit
5 March 2026
Reply from hmv (UK) - Bromley
Hi John
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Bromley
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bromley
Hi Miss
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
BTS are back and HMV are on time!
Getting a pre-ordered album by BTS delivered on the day of release was fabulous.
Service always great by HMV
26 March 2026
Reply from hmv (UK) - Bromley
Hi Jacqui
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bromley
Hi Lina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Email stating item would be in store…
Email stating item would be in store earlier than expected was wrong.
Staff in store (Bromley) were excellent on both days that I called in to collect my order, very helpful & went above & beyond to be helpful.
18 March 2026
Reply from hmv (UK) - Bromley
Hi Stephan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
it took parcel force two weeks to…
it took parcel force two weeks to deliver my order
bur i have not watched it yet
17 March 2026
Reply from hmv (UK) - Bromley
Hi Karen,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Pleasant shopping experience.
The young man who served me was very pleasant and helpful. He is obviously interested in the customers; and takes time to engage in conversation with them.
Pleasant experience.
12 March 2026
Unprompted review
Reply from hmv (UK) - Bromley
Hi Bernard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bromley
Hi Chris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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