hmv (UK) - Bromley Reviews 281

TrustScore 4.5 out of 5

4.7

Unit 269, The Glades Shopping Centre, BR1 1DN Bromley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Went in store to find some vinyls for my sons birthday, unfortunately they had no stock.Lovely young lady ordered them in-store for me and i collected them today. The staff in the Bromley branch are a... See more

Company replied

Rated 5 out of 5 stars

The dvd box set I purchased from the Bromley store website I really wanted it so badly and I received it from the store. Very nice and accommodating staff

Company replied

Rated 5 out of 5 stars

I found the film i was looking for. It was cheaper then all the other websites. Ordering was so easy and the delivery to my chosen store was effortless.

Company replied

Rated 5 out of 5 stars

Pretty painless experience ordering online and getting my items sent to my local branch as I likely would have been away from home around delivery time. Happy with purchases and pickup experience in s... See more

Company replied


Company details

  1. #47 of 60 best companies in Music shop
  2. #10 of 18 best companies in CD Shop
  3. #2 of 4 best companies in DVD Shop
  4. #19 of 26 best companies in Record Shop
  5. #22 of 31 best companies in Home audio shop
  6. #13 of 27 best companies in T-shirt Shop

About hmv (UK) - Bromley

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit 269, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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1-star

Asks customers to review

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Rated 5 out of 5 stars

Easy to order online for store pickup

Easy to order online for store pickup. Helpful and professional staff

16 June 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Ian

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

I found the film i was looking for

I found the film i was looking for. It was cheaper then all the other websites. Ordering was so easy and the delivery to my chosen store was effortless.

17 June 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The dvd box set I purchased from the…

The dvd box set I purchased from the Bromley store website I really wanted it so badly and I received it from the store. Very nice and accommodating staff

6 June 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Marcus

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi David

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

BTS arrirang

I’m very happy with my album.

7 June 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Hannah

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Super service

Went in store to find some vinyls for my sons birthday, unfortunately they had no stock.Lovely young lady ordered them in-store for me and i collected them today. The staff in the Bromley branch are always very friendly and helpful.

9 June 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Natalie,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Reasonable delivery schedule

Reasonable delivery schedule , no charge for the delivery and item received had been securely packaged happy with the in store experience

26 May 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hello David

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

LP ordered instore for home delivery

LP found easily though I couldn't remember title and prompt and friendly service with a bit of banter

12 May 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Andrew, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Thankyou very good service and…

Thankyou very good service and quality of service very good delivery

18 May 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Gennaro, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Bromley Contingent

Purchased online.
Picked up in store (Bromley: The Glades).
Great service, as always.
Many thanks 😀

16 May 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Nick, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Quick delivery and very helpful staff

Delivery service was quick and package was boxed really well no problems and the inside items weren't damaged. I got what I ordered and spoke to very helpful staff.

4 May 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi there, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

I was served by Cam (270).

i was served by Cam (270).
He was very polite and friendly and although the store was busy he searched to find the item i was looking for. He was very engaging and pleasure to talk to. Great asset to the store.

19 April 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Antonina

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!

Our colleagues work hard to offer our customers the best shopping experience in our stores, and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much, and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great customer service

Friendly, helpful and knowledgeable staff, great customer service.

21 April 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Paul

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Good customer service pilot workers…

Good customer service pilot workers stuff amazing experience

19 April 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hello Perry, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Great Click & Collect service

Great staff at the counter dealing with my Click & Collect. Stars to do business with.

13 April 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi there, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

At the collection point the cashier was…

At the collection point the cashier was very polite and helpful

7 April 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Ordered LP delivered to shop only took…

Ordered LP delivered to shop only took 3 days. Very pleased

4 April 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Ann

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very good service

3 April 2026
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Christopher

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars
hmv (UK) - Bromley logo

Reply from hmv (UK) - Bromley

Hi Roy

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

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